I didn't like the food competitively in this restaurant, I usually go and everything is OK, but here ... it's a complete disappointment. Bytes are few, teriyaki are many. The burger is unclear. Everything is cold. At first they forgot to put the potatoes at all, but in the end they gave them even then they were not salty and cold. The cheese sauce smelled strangely, like ketchup, with an incomprehensible non-tomato flavor. Keep an eye on the deadlines on your sauces. The order did not light up on the screen (getting ready) it never showed up on the screen (ready), I had to come up and ask if it would be at all. The base is that there was no roll for the receipt at the kiosk. You have to take pictures of everything. But this problem is not only here, but also in other restaurants. I don't like to write such negative reviews, but today I really wanted to have a delicious meal. Good luck to everyone.
I did not expect specifically from the network of this institution that my opinion would turn into a negative review. I've always been very happy with the restaurants of this chain, but it was in this shopping center that he disappointed me very much.
A person at the assembly runs from the cash register, then from the counter to collect orders or to drinks. other chk and mng walk around and have zero reactions. They keep walking and walking. The trays ran out. although I didn't see any people with trays at all. I had to remind them to give me a simple drink order. I understand perfectly well that all orders are in the order of the queue, but still it is better to give a quick and easy order, so as not to fool yourself. the potatoes were completely spread out inside the bag. the buns were obviously overheated and the bean may have turned off only at the very end, although when it should turn off depends on its heating state. I am extremely unhappy and hope that everything will return to normal.
March 4, 2025 I made an order from a couple of items of a longer and a cheeseburger. The burger was fine, although cold, but this is a cheeseburger. Just awful (photo attached) These are not strips, but some pieces of bones with skin. I approached the employee at the pick-up desk and asked if it was okay, to which I received the answer that everything was fine, I just came across such a strip)))) then I was completely shocked. And I asked another employee the same question, but he already agreed that this was not normal and returned the money. This is not the first time I've noticed low-quality products at this kfs, and constantly cold food.
Employees knock the order off the table as soon as they make it. And how do you know that it is ready to be issued? We ordered two twisters according to the coupon: one is sharp, and the other is not. They were given without any designation, where is sharp and where is not, and to the question "where is which?" they replied to unpack and see which strips. The employee said that the packages had run out - nothing happens, but at least some designating properties can be attached? Should I put some kind of sticker on it? Also, the strips in the order were not sharp, but original. Please do your job efficiently, you get paid for it.
This is not the first time an incomplete order has been placed. I have to go and clarify. The child brought half of the order, went with the receipt, was given another part, then another part when he said that they had not given everything back.
There are no questions about the food - everything is familiar, normal.
I asked for a book of reviews - I had to stand and wait, they said that the manager would come soon. He asked me to come to the table, but no one came.
This is not the first time this has happened in different KFC. There is no desire to visit you at all.
I BOUGHT ONE CHEESEBURGER AND POTATOES!)) I PAID WITH MY CARD, AND I WAITED TWO MINUTES FOR THE RECEIPT, AND YOU KNOW WHAT????? HE DIDN'T GIVE OUT!!!! THEN THE WHOLE BOARD WENT DOWN AND IT WAS IMPOSSIBLE TO FIND OUT IF YOUR ORDER WAS READY. A FRIEND WAITED FOR A TWISTER (A VERY SMALL ROLL) FOR 25 MINUTES! finally: THE FRIES ARE COLD, THE BURGER IS HALF EMPTY, AND THE TWISTER IS COLD AND NOT TASTY!!!!!!!!!!
They work slowly, there are more than enough employees, orders are given out for a very long
time, the order screen works strangely, orders disappear faster than they are given out (much faster)
It's dirty inside, employees have more than once stepped on food that was lying on the floor and didn't even think to remove it.
It takes an awfully long time to wait for your order, they give you one order in 10 minutes. I waited for my miserable nuggets and strips for half an hour or even more. I was running out of patience
As a result, the nuggets were cold, and the strips were so hot that it was impossible to eat.
You can't wait for employees at the checkout, it feels like two guys are working there and that's it.
The chicken is very salty, it is impossible to eat it in burgers
It's not the first time I've taken food there, but it seems to be the last time
Every year it gets worse and worse, the workers have no desire to work even
We waited for the order for 45 minutes, but it turns out our order did not appear on the scoreboard everything is cold and the cola is overdue. When I drank a coke after it, my stomach hurt very much and then I drank coal, I put 1⭐
We will never visit this address again, the service is disgusting, maybe there is no administrator there, or the entire staff is working for the 1st day...for all the time, kfc has never seen such a thing. There was an order for a bbq boxmaster, a bbq burger and rustic potatoes with sauce. Bottom line: after 15 minutes, an order is given in which 2 boxmasters, we ask you to replace 1 with a burger as in the order, the guy tried to prove that everything was fine until he was forced to read the receipt normally...I gave away a burger, but not a bbq, but a completely different one. The look of the boxmaster is just a nightmare somewhere at the bottom of the tortilla there are 2 rings and strips with a pickle. A complete failure
KFC is no longer the same. It used to be my favorite fast food. Unfortunately, the taste of chicken legs has not changed for the better. Now I don't go there(((
We waited for the order of two chickencombos for about 20 minutes. The readiness number did not appear on the scoreboard. I decided to come up to clarify on the issue, it turns out that the order is already ready and almost cooled down. 😔
In the order, the chicken is not tasty, the bun was not wrapped and the drink without ice (ordered with ice)
In the second bun, the chicken is crispy and looks like raw.
In general, the result: the most disgusting kfc (rostix) in which I ate!!!
👎👎👎👎👎👎👎👎👎
I was poisoned by chicken, they said that the food was contaminated before I ate, I washed my hands. Thank you so much for such a wonderful (terrible) meal
I made an order 2 weeks ago, on Wednesday, for the promotion 2 for the price of one, I go to pick up the order, there is one burger instead of two, I ask what's the matter, they tell me we made one for you, I say I ordered 2, they don't want to give me the second burger, as a result I have to prove to the staff that when I I ordered 2 burgers for the price of one for the promotion on Wednesday, I should have 2 burgers, not one, as a result, they send me. I let the restaurant down very much, because I wanted to quickly pick up the order during the break and not stay late, as a result, neither the staff nor the hotline helped me... So, I call the KFS hotline, they say that they will check everything and call back, I ask what should I do with one burger that I was given? Should I pick it up or leave it because there should have been 2 burgers in my order. Neither the restaurant staff nor the hotline gave me an answer...
So, the hotline said they would look into the situation and call back in a couple of days, after a couple of days no one called back... I dialed them again, said that I had already contacted them and did nothing, that I gave my money just like that, without receiving my order, they replied that they would urgently sort it out and call me back... As a result, the situation repeats itself... No one calls me, they didn't find out anything about my calls... If within a couple of days the restaurant administration does not resolve this issue with compensation for my time and nerves, I write a statement to the police, because I paid for the order and did not actually receive it, I consider it a deception of the buyer!
The worst thing about the KFS is that it's not a fast food restaurant. The girl at the checkout warned that the waiting time for the order is 20 minutes. I issued the order in 42 minutes. Either change the staff, or provide the point with a normal number of employees.
If you want to spend half your life in a queue, then you are here. One person works and then with great difficulty moves a dissatisfied face around the kitchen, and there is also a new feature - a dirty T-shirt. There are no trays in this institution and they give everything to take away. Napkins are given such an amount that they were wiped off with a sleeve. Vending machines are the highlight of this institution, their work speed reaches the level of Pentium 4. Thank you very much, I almost starved to death.
I really like the chain of these restaurants and this one specifically. Clean, delicious. A large selection of dishes. Attentive service staff. Low prices and high-quality food. I recommend it!!!!!!
I waited for my order for a very long time, as if it was simply ignored. There was one very slow girl at the checkout. I told her that I was waiting too long and immediately after that she collected my order (said "I'll collect it"). One plus - the chicken was crispy. My friend's strips did not crackle, they were not tasty, and in color they resembled human waste. Bytes are just ridiculous! The size of a fly. The twister is cold inside, not tasty, little meat, not juicy. The CFS has rolled down the emae. I forgot to mention the operation of the vending machines - the speed of the Internet explorer
Maintenance is too long
A small order (pie and medium fries) was waited for a total of 25 minutes
15 minutes after paying for the order, they came up to ask how much longer to wait, manager Vatyukhovich Yana interrupted, replied that "they will deliver it now" turned around and left
We stood and waited for another 10 minutes
And for what, I ask, 17 rubles? The burger is terribly salty, and even barely warm. Cola worth 4 rubles (for 0.5 liters!) – it's just a syrup diluted with mineral water. Actually, the employee initially forgot about the same cola at all, I had to remind him🤷 The order itself was prepared for quite a long time, especially considering the almost zero workload
Service level) We stood in line until closing time, and when it was 10 o'clock. The employee turned around and said, "You don't have to stand in line, I'm punching the last order." Communication with guests should be tightened up. At the request of the book of comments, it was said that I could not issue it after the closure of the institution. There are no words, I laughed)
Accidentally posted, breading*.
I returned to chat, and in response I received that it doesn't matter what size, but most importantly the number of pieces
The order was issued very slowly, while there was no workload. All the time we were waiting for the order, the workers were chatting and flirting with each other. When the order was issued, it turned out that the French fries were slightly more than half of the box, although usually the box is even with a slide.
When ordering 5 pieces of chicken wings, I was given 3 pieces (it's good that I checked it right away)although they put the box in a bag and wrapped it for me, since I took it with me. Two cappuccinos turned out to be half full! Disgusting!
At 21:30, the order was not accepted with the phrase: "there are no wings available." Then why take such employees who do not want to finish their shift in good faith 30 minutes before closing?
Orders are slowly being issued, coupons miraculously disappear (when they are on the site), horse strips. This is not the first time a restaurant has messed up. I send greetings to the KFS in the capital and its feathered legs.
I do not recommend it
In this institution and in this particular place, I do not recommend it!!!! Potatoes are simply disgusting!!!! The drinks are full of water!!!!
Thank you, I will not come back here again!!!!
This is some kind of nightmare and horror. I generally love the KFS, then I was totally disappointed. Potatoes are wildly overcooked, it is impossible to drink a milkshake, pure chemistry, and prices are twice if not three times more expensive than in Moscow. I realized this after the conversion. I strongly advise against it
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Irina
Level 12 Local Expert
January 23, 2024
The worst KFC in years. More than 30 minutes of waiting for the order. As a result, the fried shrunken chicken. One machine is broken, the other 2 do not have paper to print the receipt. I.e. the order number is "by touch". And if someone steals someone else's order, no one will notice. Girls work very slowly. There are no words. This is the first time I've written such a negative review. But if I were the heads of this department, I would seriously think about improving the work.
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Roll Fall
Level 4 Local Expert
January 12
Set up the scoreboard. My order has disappeared from the preparation list and has not appeared in the ready list. He stood like a sheep waiting for his coffee.
We went to KFC on Saturday. In order not to stand in line, we decided to use the self-service terminal. We made an order, paid, but did not receive a receipt - the tape ended, but the staff, even after the message, did not go to insert a new one. So we weren't the only "lucky ones". As a result, receiving an order without a receipt turned into a quest.
We ordered a duet basket and potatoes. The waiting time is about 30 minutes. They gave it back only when they started swearing.
At the same time, I was reproached by saying "You should have been warned." I wonder who? Payment terminal?
Two wings were missing from the order.
Of course, no one apologized for the inconvenience.
Kfc, thank you, this was the last trip to your establishments. This kind of game is happening all over the web.