This is the worst restaurant I've ever visited. I'm not a fan of this type of cuisine, but my daughter asked me to go. After work (22.20), we placed an order, thinking that in 10 minutes we would eat. Let me remind you, I'm after work (I'm hungry). It took 20 minutes, then 30, and all the orders came out after us and the people left. As we sit, discontent grows. I looked out to see how the guys were working. Yes, I understand the evening and fatigue, but walking foot by foot, hugging colleagues and congratulating them on the end of the working day when people are sitting with you ... this is, of course
, dirt and crumbs on the tables, you can not sit at any table... As a result, there was a 50-minute wait, the manager (or the shift supervisor, I don't know, didn't introduce himself), sorry, "booty" to us - "yes, they will give the order now."... It's not much of an impression... I didn't go there and I won't go there.
And the director's advice is to pay attention to staff training.
I like the correct friendly staff here, and a rather neat selection of dishes.
But most of all, I like the speed and quality of the sealing, which is rare. I would have given more than 5 stars.
I decided to try a new line of burgers from KFC for the tower burger 1+1 promotion, they were so hyped on Instagram, and then there's the promotion. I ordered 4 burgers, the total cost was 19.80 the food was for takeaway. When I got home, I was immediately confused by the size of this burger, because the description on the site sounds like "Too tall to eat!" when opening the package, it turned out that there was no potato hash brownout. Product weight: 276 g. as a result, 202 gr. also, the bun was not toasted. I left a review on kfc.No response was received. About a year ago, I had exactly the same situation.
It's not the first time I've visited this place, but every time the order is incomplete or mixed up. Either the drink is wrong, or something will not be reported. Today there was not enough drink, I returned to the delivery and decided to clarify about the twister, because the original and spicy were present in the order, I wanted to clarify how to understand which of them is spicy. The twisters were lying upside down to me, I didn't see the inscription at the top, and I didn't know what exactly was marked there, because I was ordering a twister for the first time. I asked a question to the employee Tatiana, who looked at me with displeasure and was rude. There was no dissatisfaction on my part with the question, I reacted with understanding that the order was incomplete, but in response I received rudeness. I ask you to train this employee in polite communication with customers. If an employee does not know how to communicate with customers, he belongs where he does not need to contact them or a cleaner in this institution. There are problems with cleanliness here. The tables are dirty, and the toilet is also not cleaned.
The order was delivered quite quickly, and much tastier than in the current McDonald's, only when it was the last time one of the trash cans was clogged and a lot of garbage collected under it, you can also add that sometimes the tables are dirty, as for the atmosphere of the institution, this is definitely a plus inside it is quite comfortable and pleasant to be inside.
Good afternoon, I was very disappointed in this institution, literally half a year ago everything was still fine, but now it's just a nightmare. The tables are dirty, the service is zero, the waiting time wants the best, orders are often confused and what happened to the potatoes, they are all in the eyes (rotten condition) just like wings or something like that, your stomach starts to hurt, why are you cooking there?
Everything is perfect. On Halloween, there's generally a sex bomb cannon and on New Year's Eve too. it is better not to order in the menu itself, in order to save money, you can consider coupons.
I arrived at KFS Drive at 23:00. I asked for positions that do not require waiting (according to them). We asked them to wait on the spot without driving ahead - they will call themselves when they need to come to pay and pick up the order. I waited 10 minutes. No one has reported anything. I've already gone to the ticket offices - everyone is running and walking inside. No one came up. After standing and looking at all this for another 10 minutes, he just left. Thank you.
The service in the building is normal. The car sales register, it's a tin. Until one car that made the order picks it up, the rest are standing in line and they don'T even TAKE the ORDER. In the summer, the indoor air conditioner did not work, customers were sitting in the heat. When asked to turn on the air conditioner, the workers replied that they were broken. And there are at least 4 of them.
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Илья Р.
Level 10 Local Expert
February 11
It always helps out when you want to have something delicious to eat. The chicken is always crispy here, and the French fries are as they should be — hot and appetizing. The atmosphere, of course, is not super-secluded, but it will do for a quick snack. The staff is normal.
Of course, there are times when something is wrong, but in general it is always delicious and fast. In general, if you want something proven and satisfying, you can safely go here.
Due to the fact that until recently we didn't have KFC, it's a very good option to just come in and have a snack, as well as sit and chat in the process, we simply don't have an alternative in our city, I like it.
The place is great. I ordered sharp wings, shed tears and punched my nose, which had not been breathing for a month. I recommend it instead of garlic.
It is here that French fries are clearly cooked, both crispy and salty in moderation. Everything is great. 9 stars.
I'll put another one on when they give it out immediately when ordering beer, and then the rest.
On Sunday, there are 3 people working for the entire establishment, I had to ask someone to come to the checkout, one person works on the car and at the internal checkout, the table was removed, they did not wait, I had to go and tell them to remove, the order board does not work
28.07 early we made an order for 8 people according to the pre-order. They were supposed to pick up a takeaway later. We ordered an event for a child's birthday. When they took away a large paper bag with the order (dad took it), it turned out that when the portions were laid out for the children, they did not put any sauce to any portion. When ordering, I clarified that I needed a classic sauce for each serving, everything was paid for and, please ...
Shame!!! We were in a place where there are no shops nearby, the children are happy, after an active program. And there is no sauce, they asked, but in the end nothing. The KFS has not fulfilled its obligations in full. Why?
I came to eat burgers, and in the end I waited 50 minutes. The guy on the drive reeks of alcohol, stands smoking in the window, does not accept orders. The food is cold, the drinks are all mixed up. It's better to go to the gas station for hot dogs.
It's just some kind of horror, we were on Sunday, there were technical problems just opened, we ordered wings.They didn't talk about waiting at the checkout. As a result, 52 minutes of waiting. Well, okay, there were problems maybe for so long. Arriving today (Wednesday), we made an order exactly the same, we were warned to wait 15 minutes at the checkout, half an hour passed and began to give orders to people who stood in line after me. I asked when mine would be ready, to which I received the answer expect.
Another 15 minutes have passed, almost all orders have already been distributed, but mine is still missing.They decided to ask me about the order number, and oh my gods, they just threw it away, and another half hour of waiting because not only my order was lost, but also two more.
As a result, 1 hour and 15 minutes, and no apologies, only rudeness.
Good evening. Very disgusting service. My young man ordered a duet basket, they asked me to make a non-acute one. Unfortunately, they didn't hear us and made a sharp one. Wildly dissatisfied. I can't stand spicy food. Incompetent chefs and administrators made me feel sick. My boyfriend was sick too. It's very unpleasant to face this. After all, some people may have a worse attack. My young man was offered the option to pick up the duet basket for free. We agreed. He went to pick it up today. The same situation happened again. I don't understand where your chefs are looking. Just no job literacy. How is that possible? Why are such people still working? Despite the fact that all the staff stood with a dissatisfied face and looked at my young man. Which is generally not entirely approved of in catering. I do not recommend this institution to anyone. You're very lucky that we didn't end up in the hospital. You would have huge problems. I am not a scandalous person, but this is already crossing the boundaries. Take some measures, but do not dare to take the reviews and forget about them. We are all human beings, and everyone can get the food they ordered!!! after all, you can kill like that. I will be glad if your superiors take action!! the score is 0, but there is no such thing, it's a pity
I've been to a lot of places, but this is the worst KFC I've been to. I was the first one at the checkout, and they approached me only after 10 minutes, and immediately began to dissuade me from ordering, saying that you would have to wait more than 20 minutes, thereby devaluing my 10 minutes that I had already stood. They also don't report everything, I ordered a basket of 26 wings, there were 25. They don't put napkins.
The chicken is delicious, deep-fried and juicy enough, better than in some other KFC. The sharpness is as it should be- and it feels good and does not interfere with enjoying food. The staff at the counter is patient, the order was prepared promptly. Well done.
Train the staff and show the team how to work with a large flow. They move very slowly, you can see how they do the same thing together, the three of them, the systematic work is not organized. It's fast food, fast food. I just don't say anything about the drive, it's always a long time.
Please explain, who are you hiring? The positions are not reported to us for the second time. the first time you wrote a complaint, ignore it, will you ignore it the second time? we ordered a family combo on the 4th at 21.41 371 (order), we did not put a box of nuggets, this time we did not report two sauces, what do you mean? It won't go away so easily next time, you're allowing yourself too much.
09/14/24 there was a cute kid on shift in the car, the only one who wished a good evening and was very friendly all the time!! we give him 10 out of 5 ⭐️
The service is very long, and always, regardless of the workload, whether there are people or not, you always stand for 40-60 minutes and wait for your order. Confusion in the orders. I don't understand the meaning of their drive, if you don't drive up by car, there is no queue, but they always tell you to drive off and wait and again for twenty or thirty minutes. In the room itself, all the tables are always dirty, in the trash and in crumbs, a drink is very often spilled on the tables, garbage containers are always overflowing. I do not recommend this place.
The establishment works quickly, literally in 1-2 minutes my order was ready, although instead of the original basket, they gave out a duet. So, a rating for lack of care. There are no questions in terms of taste and juiciness. The only thing that does not please is the price, which is significantly higher than in Russia, although our chicken is cheaper, and we supply it again. In short, the KFS cuts the loot as much as it can to the maximum, although they could make prices 25% lower and would not break off from the word at all.
Good afternoon, last night we wanted to place an order at the round-the-clock window, we were refused with the words that "we do not serve pedestrians."
We went further outraged. After us, the young guys also wanted to place an order, they were told the same thing, we were interested and we asked "what if we come by taxi?" we were told, "we do not serve pedestrians, new rules, and taxis are also not serviced, only by private car." And there were motorcyclists in front of us. They're not driving either.
Interesting....
Okay, pedestrians are not served. But a taxi? This is nonsense.
Hello, the service is terrible-dirty tables, cold food, drinks are not filled, orders are often confused.Once again, I am convinced that it is not worth visiting this particular place.Once again I thought it would be better, but no.It's a pity there is no score of 0!!!
The slowest KFS, well, it's just sooooo long to collect an order. There is rarely a cashier at the checkout. The scoreboard almost always does not announce ready orders. I left several times because I was late for the bus. The average waiting time is 20 minutes, regardless of the number of customers
KFS is the food of the gods! Heaven bless Colonel Sanders and the grilled chicken with barbecue sauce. Delicious. Predictably delicious. Hurray! The most important thing is that the service is fast. I ate and ran
Disgusting service, the operator from the booth can't connect 3 words, waiting for an order in the parking lot opposite the service entrance, a couple of times they forgot to take out the order at all! The maximum waiting time was 50 minutes. There is not enough evil…
Terrible service, I made an order 1.5 hours ago, I'm still sitting and waiting for the second coming, I don't advise anyone, it's better to go to Chapaev
It takes a very long time to wait for service in a KFC car. And yesterday, the circus was waiting in line at KFC at 18.50, the car in front of us could not be serviced for 20 minutes, when we arrived we were told - everything was loaded, go into the hall. Of course, I refused, explaining that I had already waited long enough for my turn and was not planning a second time, to which they replied: then you will wait another half hour. Of course we left. We won't go there anymore.
I come almost every day. Today I took the original legs. The legs were almost black. I asked to replace them, but they convinced me that they were fresh. As a result, the legs went into the trash. After that, there was no desire to come here anymore.at all.
Good cuisine, everything is prepared quickly enough. The staff is friendly. The room is clean and cozy. The products are fresh and everything is very tasty. I would like to increase the range of ice cream.
I came at 14:10, I've been waiting for the wings for half an hour, I couldn't immediately say that they weren't there. I think they are simply grown specifically for my order, because I do not know why they need to wait so long. 2 stars only for the fact that the staff was kind and helpful.
We came here with my husband on January 4, 2023 at about 17 pm.
Pros:
-everything is delicious
- the hall is made and decorated very beautifully
- nothing was messed up with the order, despite the high workload
Minuses:
- the guys in the kitchen moved as if there was no huge queue of orders and there was no hurry. We waited for the order for 30 minutes exactly.
- the husband asked to wipe the table and sweep the floor (everything was in the ground), to which the girl said "I'll call you now" and ran away. We waited 10 minutes, eventually my husband went to buy napkins and we wiped the table ourselves. During the whole time we ate, no one came out to clean.
Result:
The place is very beautiful and the food is delicious, I really love the KFS and wish the development of this particular point. Little time has passed since the opening, of course, interns will have shoals. I hope in the future we will come here again and I will be able to write only the pros. Good luck!
It's a terrible place! The staff is rude!
They gave the order for 25 minutes, ignored it, showed complete indifference on the phone!
At the same time, the burger was cold. 25 minutes of waiting for this...
I highly recommend this place, it's better to find another KFC
It's terrible, I ordered online in an hour. I arrived 10 minutes before the issue. And I waited for an hour. I was emotional, I didn't check the order, I came home, it turns out they haven't put the potatoes yet😂 The evening was a success) I recommend to anyone who wants to wait for an order for about an hour.
Fast, polite, relatively clean. What pleased me was that the toilet was clean enough. Although paper linings on the toilet would not hurt. Modestly. The taste of the dishes is clearly not for me. The terribly sweet mojito did not please and discouraged the appetite completely. Well, the child was happy))
In the order of 5 items, 2 were mixed up and another one was simply not put.
All this took 30 minutes of time.
In addition to this, there is a screen with order numbers that does not work.
Just a great example of how to take a fast food restaurant and ruin everything.
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Диана Ващенко
Level 4 Local Expert
March 16
The food is delicious. they always do it quickly. I waited a maximum of 15 minutes for the singer deluxe burger, but I was immediately warned about the wait. and also, there are always polite staff who wish you a pleasant appetite.🤗