Insured by VMI from work. I must say that I am very, very grateful to the employees of the insurance company. They are always very polite and welcoming, they really want to help, they will pick up a specialist, applications are considered very quickly. We have repeatedly helped out in emergency situations. Sometimes it's even inconvenient that they take such care. I insured myself and the whole family here.
I am insured against the organization of voluntary medical insurance, I can say that everything is clear and prompt, the specialists are friendly and competent. Dial in a couple of minutes, there is a chatbot. I had insurance experience in other insurance companies and there is something to compare it with.
I recommend
The problem is to get through to the call center to leave a request! Yesterday I called to send an urgent referral, I was the third in line
and waited 37 minutes, but I did not wait for the operator's response - I did not have enough nerves or time for more. Today I was the first in line and waited 14 minutes for the operator to answer.
CENTAUR's guide, solve the problem! Chatbot is good, but there are also urgent issues that cannot be solved urgently!
Disgusting company! It was necessary to insure the house. They said on the phone, come on up, they called the amount. We almost got to the office, they call: refusal. The competence of the employees leaves much to be desired!
The impressions are mixed. Sometimes you can't get through to the line. You hang in line for 20 minutes. If you submit applications through the website, the answer is the next day. It seems that operations cannot cope with the load. There was a moment when there were two e-mail addresses on the site, after communicating with the operator, it turned out that one of them was outdated.
I would like to leave a positive review! The work of the staff is at a high level, timely answers to questions are also constantly in touch with the client. We advise you to contact us and you will not regret it
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Anonymous review
March 4, 2020
Competent specialists, fast service, easy to contact