The post office is quite normal, but please tell me why this office has been missing boxes for sending parcels for a week, according to my data, there are a lot of box sizes and in fact there should be enough of them at the post office, what do we have? One box for the entire department ..... The staff tell me we can't send it without a box, but that's not true either. What's the outcome? This post office is stupidly losing customers due to the lack of basic items in the post office, and yes, I know that you probably sold out all the boxes and didn't have time to get them out of the warehouse or make a request for new boxes, but there haven't been any boxes for more than a week? You probably think okay, the boxes are bullshit, but maybe for you it's bullshit. For me, no, the box is a guarantee that the product will be at least a little protected and airtight. And don't forget about the small business that works with the post office every day and sends its goods all over the KZ, and now it needs to look for these boxes in the city itself?
This post office has a separate room for delivering parcels, it is spacious, it is convenient to wait in line, they give out parcels from the application, I know the topic for sure, and it seems from others too. The service is normal, you can even say fast, the girls are quiet, calm, at least they gave me polite ones. The location is convenient for those who drive, you can drive up from either side. From 13:00 exactly they do not accept lunch.
I would like to remind the managers that this is the only normal department.They are working fine, so far there are no complaints.The rest needs repairs.Especially the sixth squad.Try to make sure that it hasn't been repaired for more than a quarter of a century.
There are always no employees.There is no one to serve.If you come in, you wait at least 40 minutes.And if they give you a pension, then you can come the next day, maybe after 2
The parcel supermarket system itself has been removed. If earlier it was possible to get a coupon with information in which cell the parcel was, go pick it up without problems and there were fewer queues. Now, you need to spend enough time to stand in line (Due to the fact that this is the central office and there will probably be a couple of people picking up parcels). There were no problems with the staff. Upsetting is the working time until 18:00 pm, which is quite a bit. But these are questions for the main branch.
Why don't they write lunch time, the schedule shows the working time without lunch, but in fact from 13.00 to 14.00 lunch. People are not aware that it is lunchtime and go to receive their parcels. With this attitude, maybe kaz mail is not needed. What kind of leader is such and subordinates. We rent chairs at our expense, then we buy cars for millions
I always pick up parcels from Aliexpress and online stores here. Previously, you could go in and pick up the parcel yourself, but they were stolen, so now only employees give out parcels, and because of this, there are long queues, in different ways, then few, then many people.
The service is good, only the work schedule of the parcel delivery department on weekdays until 18:00. I don't have time to get home from work, I have to wait for Saturday
In order to send a letter, you need to wait a long time. And it didn't feel comfortable with the parcels either. If earlier it was possible to go in and find your parcel, you will be served quickly. Now you're standing and waiting for the staff to find your package by themselves. And everyone is waiting, as they are looking for parcels in turn. Usually one girl or two. You stand and wait.
It used to be better when you could pick up the parcel yourself, and now you have to wait for it to be issued (it's clear that people get tired, but you can put another employee)
It's bad that the independent selection of parcels was removed. It was much faster. It's not convenient right now. And the terminal is not working in the evening))))
I can say the best post office in our city. Good work and customer service, delivery on time and without delay.It is very convenient that notifications via SMS and telegram bot.
A completely inconvenient work schedule. It works until 18. Saturday is a day off. I work on weekdays, it is impossible to get to the post office. We need to ask for time off. As always, all the "amenities" for the people.
Yesterday I came from work to pick up the parcel, the time was 17:37, the watchman did not let me in, it was the watchman, not the guard.I told a lot of people, before the New Year, so it's clear that there will be a lot of people, put the third cashier temporarily, at half the rate.Everything is paid for, but I couldn't pick it up, I'll go today, which will surprise me.
friendly staff, fast service, cleanliness and order
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Ольга Ст
Level 8 Local Expert
July 24, 2021
The staff is friendly, but the service is long. There is no electronic queue. There is also a parcel supermarket in this post office, convenient and fast
It is impossible to get through .The phones are not answering.The parcel arrived at Sheshembekov15 a week ago and silence.It is impossible to get information because they do not take phones.
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Anonymous review
April 18, 2020
They often do not answer the phone, sometimes they say incorrect information on the phone. There were cases when they were closed without warning or posting announcements about the reduced regime!