Your employee Jazira is not a proper employee, if to be honest she shouldn't work there! He knows his job perfectly, he can't explain it properly, you ask where and in what document it is written, he doesn't know what to answer, he only refers to what kaz mail has established(((kaz mail take action against your employees, do a survey and you will understand that they don't know the governing documents, and accept their obligations how to behave They don't know themselves with clients at all
I came to send a postcard. The electronic queue was not working. As a result, they accepted me while serving another person, asked me what I wanted, took the money and did not give me a check. There is no certainty yet that the postcard will arrive.