Kazakhtelecom
42 reviews
April 29
I don't have enough nerves for this organization, I provided all the VAT Payments, that there are no debts, they don't send that I have debts. We need to go and show the Payment on the phone.
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1
December 6, 2024
Not a good day. On November 29, 48 Loboda Street, the house was disconnected. the phone was switched off due to switching to another station for 2-3 days. A week has passed and the phone is not working.All calls to the number 41-83-63 did not bring results
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1
December 18, 2023
Good morning! Congratulations to Kazakhtelecom on the end of the Year of quality!!!
Our Internet provider is Kazakhtelecom ID-net. Internet services are linked to the phone number 8 (7212) 34-66-61.
This is the situation that happened to us: On the evening of December 11, 2023, Internet access was lost. The phone, which was connected the old-fashioned way through copper, also stopped working. I checked: the modem is working fine, there is a wireless connection between the computer and the modem, WiFi is also working, but there is no Internet connection. We hadn't called 160 yet that day, we thought there was a temporary shutdown. The next day, on the 12th, I send a detailed description of the situation to Watcap -160, indicating my full name, phone number, and residential address.
And then the dialogue begins: choose the language of communication, an individual or a legal entity, on which issue the appeal is. And the strangest thing is the last question: specify the address, phone number and personal account number. Of course, I didn't remember the personal account number from memory. While I was trying to find out, the robot sent a message: try to contact me later.
In the evening, I had to contact Wattsap-160 again. The same questions again, and eventually the girl got in touch. After a few tips: restart the modem, check the contacts, etc., I realized that our problem would not be solved this way. I did all these things first.
I wrote that I need to check the line.
On the 13th, the exact same Wattsup dialogue begins again, only another girl answers. The same advice. But in the end we understood each other. And she said that they would send a specialist to us tomorrow and agreed for the first half of the day.
On the 13th, a specialist comes, changes the modem to a new one and says that the Internet will work in 3-4 hours. I came in after work, checked, there are no changes: there is a WiFi connection, but without Internet access. I call the master, he says that they probably downloaded the program badly. They won't do anything today, call me tomorrow.
On December 14, the Watsapp dialogue is going on again. Again, the same questions, plus which light bulbs are on, send a picture of the modem. Nothing has changed! We decided that the master would come tomorrow.
On the evening of December 15, the master appeared and talked for a long time with Almata. And he wrote me a piece of paper: that I need to report to Kazakhtelecom in the subscriber department for re-registration from the login to DNCR.
December 16 is a holiday, December 17 is Sunday, 18 - they work on Saturday, but they don't have a working day ...
That's what a Year of quality of service!
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2
October 26, 2023
Learn from other people's mistakes, don't make your own!
About a year ago, I connected the home Internet from this provider. A router was also rented. After a while, I bought a more powerful router, and decided to return the issued one. That's where all the problems started. When signing the act of issuing equipment to me, I showed inattention and naively trusted the installer and did not verify the serial numbers. Due to the discrepancy in the number, the specialist who arrived did not accept the equipment, but promised to sort it out. After some time, I saw that the application was closed (???), and they stopped writing off funds for equipment rental. Then I decided to completely terminate the contract with the provider, brought the issued router, because it continued to be listed in the database for me. And then the KAZAKHTELECOM specialist, who received the equipment, tells me that I have a router from BEELINE. Naturally, the router was not accepted from me and in order to terminate the contract, I had to pay 10,000 tenge for the "issued" router, which now apparently stands at the employee who conducted the Internet, or has been sold to someone for a long time. I strongly do not recommend working with this provider, and if there is no choice, then double-check several times what you are signing, so as not to get into a similar situation as me.
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1
1
February 29, 2024
Today I wrote an application to connect home .grandma doesn't need a phone, she doesn't know how to use a cell phone, so they sent an installation with a router, they didn't say anything at registration, the attitude was not competent
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1
October 28, 2022
Terrible service. We pay under some kind of contract for 6500tg every month. They promised a good Internet connection. It's been almost 3 years and the Internet stops working every month on the 19th. It doesn't load anything. I called 160, they send it to 165. And 165 says the same thing every month that we spent all 200 GB of traffic. Although we are not at home all day, we are at work with my mother from 7.00 to 22.00. I checked that no one is connected to our Wi-Fi. Every month, on the 1st to 10th and on the 19th to 30-31, Wi-Fi does not work. It turns out that my mother and I spend 200 GB in 9 days. What a stranger. And in order to turn off the Wi-Fi, I need to pay 53,000 tenge for not being stable. In short, terrible service and maintenance of the Internet. You call the adjusters, they shove their roller for 7,500 tenge. They say that ours is broken and we need to buy a new one from them. Kazakhtelecom bosses, where are you looking?! You have the most terrible operators in the world. How to pay, they call and how to call them with a problem, no one picks up the phone except the bot. I'm calling from my mobile to a landline phone and called today from 13.00 to 17.00 and they just answered me. I spent 2500 units on the call and they were rude to me. Deal with the operators. I'm calling Karaganda from the Molodezhny settlement. And our Kazakhtelecom operator says that she does not connect and disconnect, she only deals with financial matters. It's just a shame.
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5
October 15, 2022
Terrible and disgusting service. I have never seen a worse customer orientation. We ordered the installation of home Internet, waited a week, by the appointed time (09:00) the installer did not come, he showed up only at the end of the day. They called him on his cell phone, did not pick up the phone, then said that he had lunch, etc.
As a result: the installer said that he would not run the cable under the threshold of the entrance door, because it is PROHIBITED, referring to the ban of the head.
Guys, this is my apartment, I want to run a cable in my apartment, so I will, even though I will unwind a 100-meter bay with a cable over the entire area.
Company management, have a conversation with your technical staff and explain to them the area of responsibility.
I do not recommend contacting this company!!!
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6
May 14
The Internet has not been working for 3 days
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October 25, 2021
Disgusting service, operators sit in their seats and do not accept subscribers, they are rude at the reception, they refuse to call the boss, the call board was turned off altogether, a full hall of visitors, and Kazakhtelecom employees are not interested at all, will there ever be order here? We actually pay for Kazakhtelecom's services, and the attitude is disgusting!
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7
1
February 4, 2022
A lame company that exists on a budget. How to increase or change the tariff - so they can do it over the phone. How to disable the tariff or reduce the amount - be sure to go to them and write a statement.
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7
November 24, 2024
Internet horror
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March 29, 2022
hello, I already do not know how to talk to the management for 4 days I have been calling 160 masters by number, no movement to repair the Internet in the pos, I will write a complaint to the main office they do not want to work at all.
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5
June 5, 2021
There are no words to describe this cantor in normal words. I waited 2.5 hours, 10 specialists, and the queue stretched for 2-3 people per hour, sooo slow service, very. They can't really explain anything. The Internet is just as terrible, slow, freezes, more than two smartphones, the third one has been loading for a long time, very weak for its price. Fully justifies the state structure.
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9
1
October 13, 2021
Good organization. BUT. I would like to wish for the best, that is, more experienced and trained operators. Since there are a lot of negative reviews addressed to Kazakhtelecom.
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2
8
August 27, 2020
Terrible service. I made an application to connect the Internet, they promised to connect it the next day. the master came and looked, cut off the previously standing cables (previously we had Internet from telecom) and left. They were gone for a week, repeatedly called the managers, did not answer the phone, eventually came and began to find out when they would be delivered. They promised the next day, I took time off from work, on the second day the same thing happened and so three days passed without anyone coming. I tried to contact the parent company or the management of Kazakhtelecom operators. Operators and help 169 pick up the phone, but as soon as they hear that they would like to write a complaint, they immediately throw it off. In general, people do not go there, while the prices are sky-high.
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9
2
July 11, 2021
Kazakhtelecom is a direct insult of some kind. It is very difficult not to get into the queue, the queue is always barely moving, although some managers are free, they obviously do not do a useful part of their work. Convenience is at a very low level, the state company is immediately visible
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7
1
February 21, 2022
It's useless, I don't advise anyone, terrible operators, they don't know the job, if the caller is switched to another operator all the time, and all calls to the galcenter are paid, the Internet doesn't pull. Score -1
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5
October 22, 2022
The most disgusting Internet currently in existence, probably in poor Africa, the Internet is 100 times better
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3
April 17, 2021
Internet and phone services are completely satisfied, but payment reminders starting almost from the first day of every month are DAILY!!! WHAT KIND OF RUDENESS IS THIS?! Do I and my family have the right to privacy?! Am I a malicious debtor?!
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6
1
February 19, 2022
It's a long time to wait, when 2 people waited in front of you for 30 minutes, and in the end they did nothing by proxy, they left with nothing. The service is disgusting😡😡😡
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2
1
October 20, 2021
It's just a horror, not an office. I've given up the phone for more than two years, so I still get arrears charged every month for the phone. Burn in hell
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6
2
March 9, 2024
Attentive
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February 5, 2021
I have the three-in-one feature enabled.these are telephone, Internet and TV.everything works fine, and I was also given 2 SIM cards with the Internet.
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4
5
December 18, 2019
Today I was arranging Internet services, there was a queue. There are few waiting places, many are on their feet.
The room was decorated for the New Year, cozy. The staff is polite
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4
1
September 9, 2021
Disgusting Kazakhtelecom, 160 illiterate rude specialists in the service, a few who know their job
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6
1
August 3, 2022
They work until 19.00
Polite staff
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1
March 1, 2020
Kazakhtelecom Central office! Convenient location! ATMs! There is a PSC for legal entities nearby!
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7
August 9, 2021
There is an ATM of the national bank in the lobby.
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3
2
December 19, 2021
Good organization
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1
3
September 28, 2020
Everything is fine, but the queues are long and you have to wait a long time
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4
3
January 11, 2022
There is an ATM.
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2
1
November 8, 2020
A charade with a gloss. They would like to improve the quality of services.
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7
December 25, 2019
Very very bad, the queue is long, the staff are very rude (the Internet is weak)
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7
1
November 15, 2020
They can't connect the Internet to a private house
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4
1
January 24, 2021
Do not deceive customers.
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2
3
March 11, 2020
A disgusting office, they don't value their customers
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5
1
September 5, 2019
The horror, the queue, and in general the services leave much to be desired
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6
March 22, 2019
The services are provided in full and with high quality.
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2
7
September 21, 2019
The service is very polite
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5
3
August 5, 2019
To improve the service and new technologies
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6
1
March 30, 2021
bullshit
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4
1
February 3, 2020
Everything is OK
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3
3