Kazakhtelecom
Directions
Saryarka
1.11 km
10th microdistrict
153 m
Information verified by owner
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151 review
January 22
The office is cool, of course, modern space, pleasant waiting area. In principle, experts understand how to solve the problem. In general, the company is moving in the right direction, but so far it is some kind of intermediate stage. The main thing to remember is not to try to solve your question through an operator or messengers, there is something that you will not be answered, and if they answer, they will rather offer some kind of non-optimal way to solve the problem. I've been trying to connect to the Internet since January 08, called, wrote, and eventually received information that they couldn't apply for me to connect, as they first had to hand over the old equipment at the old address. At first, they said that someone would come for the equipment, but they could not make an application. After 2 weeks, it began to dawn on me that the remote communication channels with the client were working crookedly and I had to go to the office. Today's quest number 2 is to find branches that work with individuals. These are two different business lines, and their company sets up such offices at different addresses. And how do you figure out where to go? In 2gis and Yandex Maps, it is not visually clear which offices are responsible for what. Gentlemen, do some kind of rebranding by Kazakhtelecom Home and for legal entities separately. And enter the information correctly into the help systems. Now the client has to focus on an A4 sheet glued on tape, on which it will be written that only 2 offices in Almaty accept physicists. Of course I was surprised, but okay. There are always 2 offices, I wonder which customer base is 1-2 million. Quest number 3 finally, I got to the office, they quickly sent me an application, they said that there would be a transfer of the address, wait for tomorrow. An interesting process of filling out an application is a completely electronic turnover, where you need to compare the street, house number and apartment. The pdf link is being sent via SMS, but just that day my phone rang and I couldn't open the application, and of course they made a mistake in the apartment number because they didn't ask again several times. And in general, it would be better if the installation address came in an SMS, some kind of conditional grandmother would not open the pdf file, but could read the SMS. Due to an error in the apartment number, the connection was 1 day longer. The technical support specialists were pleased, they arrived the next day and installed everything. Special thanks to them! All other items are lame until the moment of installation.
See original · Русский
October 5, 2024
04. On 10.2024, I was in this branch of Kazakhtelecom.
I was sitting in line, and a few minutes later the manager came up to me and offered to go to her vacant "window".
Later I found out that the girl's name was Meldebekova Akzhan.
Akzhan is very correct, polite, and works promptly. With Akzhan, we discussed and resolved not only all the issues, but also Akzhan offered another good discount rate!
Thanks to,
Thanks to the high professionalism of Akzhan, we quickly resolved all issues, but also with the best possible conditions for me!
Akzhan, Kop Rahmet!
And my wish to the branch is to have as many specialists as possible in the branch, such as Akzhan Meldebekova!!
See original · Русский
1
March 3
The information in the pricing application is incorrect. I came to change the tariff plan, the price in the application was 7,600, actually 12,000. I just wasted my time. Kazakhtelecom, as always, is in its repertoire. Not only has he reduced the speed according to my current tariff, but he also misleads customers by providing incorrect information on his website.
See original · Русский