All issues are resolved very quickly, a lot of assistants, card issuance, account replenishment, registration is automated. The human factor is minimized. There are almost no queues, and if there are, they move very quickly
Spacious bank branch. The staff is friendly and responsible. They answered all the questions, even gave some advice not just on their banking products, but in general on security and rules of use (which is sometimes very important for the older generation). Thanks to the new terminals, there are no queues at all. The card is issued and issued at the terminal in 2 minutes using biometrics.
I love Kaspi Bank, they have a good interest rate on deposits, fast service, spacious premises. The consultants are great, they will always help. Thank you.
I put four stars only for the road / there is no road from the word, at all / in front of the Bank, the interior of the entrance group leaves much to be desired.But inside, the staff is responsive, there are many terminals.I hardly had to sit down.
I recently received a bank card here in 3 minutes. Very fast indeed. The inside is clean, everything is neat. There is a staff who answers questions, explains, everything is clear, accessible, polite. Here you can always change your bank card without any problems. The bus station is a 20-minute walk away.
On the contrary, there is a garbage dump, dirt all around, broken roads, cars are everywhere where it is impossible, what lawns and flowers can we talk about if this happens, the bank should first of all improve the territory and make parking for people!
The bank has a very convenient website, and good opportunities, and bonuses for Caspi gold, but I had a problem with them when the system began to fail for Caspi wallet, and "credited" extra money to me, and then began to withdraw it from the money that I threw in, as explained to me on the call. Since I did not notice the replenishment, because I threw it into my account daily and paid the same, and I noticed very well that they began to withdraw, and my calls for three weeks gave practically nothing, because I was told to wait for their operator to sort out the system, then in the end I I never found out what it really was. The bank left everything as it was convenient for it. Without any printouts or evidence. I was told that the bank does not see anything in the wallet, which generally became unclear how and why, however, they noticed that they threw me extra money, and began to deduct from deposits. By that time, there was a function - not to print the check, and I, taking advantage of my own carelessness and the fact that everything was always fine, stopped taking paper checks, so for my part I could not prove anything.That's the story. So far, everything is smooth on Kaspi gold. Take the checks from the vending machines and save them for a while, otherwise you won't prove anything...
The Caspian Sea struck me in general, the manufacture of cards, that would be everywhere, no matter what to walk the thresholds not to beat in queues when you make cards from other banks,super🤩 kaspiyyy
Highly trained staff. All questions are explained quickly, clearly and to the point. Various monetary transactions are also carried out quite quickly, there are practically no queues.
Employees are not working properly!! The numbering system does not work clearly how! I sat in line for 2 hours, they said 7 people in front of me, 9 have passed!They don't talk to the client without finding out something properly. When asked to view the entire history and close all accounts, I closed only the card without checking for the amount! As a result, the funds were not returned!!! And in order to close the current account, they offered to take the queue again!!! There is no service!!! Specialist Bertyskhanov A M