There are huge queues from the front door to the inner hall. But the staff is very polite. It is necessary to increase the number of ATMs, and put them on the street so that when entering the bank a person does not have the feeling that he is on a crowded bus.
I recently visited this department. I was politely served by a woman there for 2 days in a row. I don't remember her name, but God grant her health and family happiness.