The branch is very convenient, there is no fuss and the staff is always polite and will explain everything clearly, the atmosphere of a smile and willingness to suggest how to conduct a banking operation will jump up from the entrance.
Excellent customer service. The quick receipt of the card is amazing, even for citizens of another country. Many thanks to Kaspi Bank for the opportunity to make financial transactions to a non-resident of the country.
We used to work until 8 p.m. It was cool. Now they only work during business hours, which is a little inconvenient. And since the card machine and ATM are available 24 hours, it's great.
The hotel is next to the Abu Dhabi Plaza shopping Center. The view from the window is a vacant lot and a construction site. The breakfasts correspond to the level of the hotel. The staff is polite and helps you solve your problems. The price level is acceptable
Fast service and excellent work of the department.
Thanks to the consultants, they prompted and told me everything.
In the best traditions of the service project.guru 🔥
I barely found this compartment. Caspian maps indicated the nearest one. I went. I was on the spot for longer than I would have gone to another department. There is no sign! I just saw the small print on the door. You need to walk with a magnifying glass. And from the road, how to see it is problematic. But there are no words for the staff. The girl helped, solved the problem in 5 minutes. Thank her very much.
A bank reissue was required.maps, suter connections. I came to the department, polite consultants suggested and showed me how to do it at the terminal.
A small hall, there are a lot of customers, the service is slow, if there is no place left to sit down, you can ask and take out additional chairs. It is convenient that you immediately print a plastic card at an ATM.
For registration it is necessary for NON-RESIDENTS
1. A mark in the passport about crossing the border
2. Printout from the IIN
3. International passport
4. Local Kazakh SIM card
Pre-download the bank's app
Gold cards are multi-currency, not in rubles, tenge, dollars, euros, but any deposits in dollars / euros are converted by the bank into tenge and stored in the account in tenge. You can open a deposit in dollars, but I doubt that it is useful. The first year of service is free of charge.
I used the services of this department.
I turned to the girl at the entrance about opening an account. She immediately began to demand in a rude tone all the documents for this. I had to raise my tone, only after that she came to her senses and began to communicate normally. All the other employees communicated perfectly and offered their help. And the one who issued the card and the girl at the currency exchange. And only the monster at the entrance spoils the impression of the whole bank. When I left the bank, I noticed that there was already another girl at the entrance, very positive and polite (I saw how she communicated with the client). That's how one person spoils ALL the work of other people.
As always, quickly, cordially and with attention to the customer. However, I have not met any rudeness or "looking through the client" in Kazakhstan at all
I really want to share my feedback about this department and its employees.
I didn't have time to cross the threshold, as the consultant girl quickly asked me what exactly I was interested in, knocked out a coupon and sent it to wait.
Less than 10 minutes have passed (2 people in the queue with the same request, opening a card for a non-resident), I went to the window, and the operator quickly made an application for opening a card. Approval came immediately, and here I printed out a card for myself in a minute.
I was amazed at such well-coordinated work and incredible speed.
The employees are very pleasant, cultured, and as prompt as possible!
Thank you very much!
I have never seen such service and warm attitude towards a client in any of our banks.
I just came here to write that the girl who is referring to specialists, named Aidana and the specialist girl Aruzhan are very friendly, polite and ready to help) there is a calm, friendly atmosphere in the department, and even considering some smallness of the room, it was comfortable and pleasant. The card was opened in 10 minutes, which is also, of course, cool.
The more branches and branches there are, the more comfortable it is to receive services, fewer queues, and more saved nerve cells. It should be the same in other banks
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Саида Халикова
Level 8 Local Expert
June 23, 2024
Rubles are not exchanged for local money, only dollars. You can open a foreign card, you need to bring a local INN. It also takes a day at the local MFC to receive it. The staff is polite.
Very good. Polite and professional staff. We quickly opened an account. Thanks!
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Владимир
Level 12 Local Expert
May 29, 2024
We opened an account and issued a card in 30 minutes. Convenient application, good exchange rates. A great bank!
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Nasibakhon Sharipova
Level 9 Local Expert
May 14, 2024
Polite staff. They will always help and explain, without any dissatisfaction. I was approaching with a stroller, an employee ran to help me pick him up.
I opened the account in 15 minutes, everything is fine. Special thanks to the employee Adilia (I apologize if I wrote the name incorrectly), she suggested everything and helped me figure it out.
A technological and fast bank. Cards are printed directly at ATMs in 1-2 minutes. I have not seen this in the Russian Federation, some kind of miracle. I lowered one star just so that they wouldn't relax)
It works and it doesn't work. In principle, as everywhere else. But the stink from the shawarma is terrible. I can't imagine how the residents live there
There are no questions for the staff - well done! But considering the flow of customers, there are clearly not enough of them or more offices are needed!