A huge disadvantage of the entire store chain is that discount cards are no longer valid! To get a discount or accumulate points, you need to download the app. The cashier explains this by saying that they care about the environment. Well, what did the already issued cards prevent you (the store's representatives) from doing? And if the representative of the store at the checkout says that you can not download the application and there will simply be no discount, but still persuades you to download, even though the buyer unequivocally answers the seller that he does not want to download anything (I observed this situation while I was standing in line at the checkout). But there are still people of retirement age who have push-button phones, i.e. they basically cannot take advantage of discounts. After such an update of the loyalty program, you do not want to go into the store at all, especially considering that your shoes are on the most popular marketplace and they cost much less!
RETURN THE NORMAL DISCOUNT CARDS!!! You can use both a physical card and a virtual one at the same time.
Disappointment. I bought a jewelry ring with an Arabic ornament as a gift. Did you check if this inscription means anything? I was told that no, it was probably just an affirmation. Bought. At home, I found out that it's not just - but the Son of Allah is written on the ring. It is now non-refundable. If your consultants don't know, don't let them sell. They would say, don't take it. Let's look for something that no one doubts.
It's very frustrating. I left the ring with the box right at the seller.
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Yulia
Level 5 Local Expert
December 5, 2024
A terrible experience at Kari's store! I went there to buy a few things, and accidentally broke a vase that was on the floor. And by the way, I did not push the vase itself, into the box that was standing next to the vase on purpose, if I had not faced such a situation, everyone would have faced it. (so not only is the most expensive, it was already tilted). It was completely accidental, but instead of understanding, I was faced with the boorish attitude of an employee.
I approached the employee, explaining the situation, instead I caught negative views on myself and heard "Well, that's it, you got to" where??)
She started shouting at me as if I had done something terrible, and did not show a drop of sympathy or support. This behavior is absolutely unacceptable! I expected at least an apology for putting things in such inconvenient places in the store.
I am very disappointed with such service. I hope the management will pay attention to the behavior of their employees and take action.
With such an attitude towards customers, it is unlikely that anyone will want to return to this store. I am very disappointed!
Are you familiar with the consumer law?