I would like to express my gratitude to the carrier. Beautiful buses.The drivers are masters of their craft, kind and helpful. I just want to point out that in all likelihood the company has dishonest competitors and ticket sales sites. We were traveling from Moscow on May 16. There were no tickets on the websites, but they wanted to take the Kaplari tour bus at 20.00. I had to buy tickets at the end of the bus because there were no others, but in fact, when we got on the bus, there were only 9 passengers. There were plenty of places. It's a shame for the carrier. Who keeps a mark on his business.
Terrible carrier! Does not comply with the laws of the Russian Federation! We booked a ticket and paid for 17:00, arrived, it turns out we are not on the list!!!! They refuse to return the money! Rescheduled for 20:00! We are waiting for the result at the bus station for 3 hours. We were traveling with a dog, we bought a ticket for it separately and the carrier was warned, they clarified what the transportation requirements were: they only said a ticket, they took a blanket with them (a dog up to 35 cm). Although, according to the law, dogs up to 35 cm are transported without buying a ticket, well, OK, a ticket is a ticket. Upon boarding, the driver refused to transport a pet in the cabin, he said he would be lucky only as luggage!!!!!!! The result is 6 hours of wasted time, and they didn't leave! We will go to court, purely on principle!
As always, any good undertaking spoils the human factor. We were traveling from Lugansk to Moscow, the bus from Stakhanov, new, clean, excellent seats, but at the first stop we were taken to some wilds where it was even scary to drink tea. The stalls are not clear, the toilet is terrible in general, neither take off your top clothes, nor close normally, toilet paper is on the cashier's table))))) Well, drivers, as always, take on too much in terms of educating passengers. Although it's probably their private bus.