Kapitalbank
394 reviews
May 2
Good modern bank with all necessary financial services but it is apways crowded. You can wait for hours in orders to get some service like currency exchange. There is possibility to reserve electronic order in KB application but in fact it doesn't work in real.
May 4
Good branch and helpful but it does get busy the main plus they have ATM machines to deposit cash with som or USD which is great plus..
1
January 16
Good service
3
1
June 5, 2023
Terrible service. I wanted to exchange money and waited for over an hour, but their system shut down more than three times. When I asked why the service was slow, operator number 17 explained the reason in a terrible and rude tone.
3
October 18, 2023
Best bank in Uzbekistan with ATMs available everywhere and a good app for phone. This branch is located in a convenient location. Quick service. Very helpful staff who can speak English. Recommended to bank with Kapital bank. Thank you.
1
2
April 22
One of the best commercial banks in the country! Operations are carried out quickly, without delays and huge queues, despite the fact that there are many customers every day. Polite and competent staff. In addition, I am a user of the products of this bank and consider them convenient and profitable. I opened it in the same branch, and completely free of charge, since I was a new client. Excellent service, many advantageous offers, a beautiful hall for visitors with comfortable modern furniture and, most importantly, the attitude of the staff towards customers - all this gave me an incentive to become a regular customer of this bank, and the convenient location provided the opportunity to visit the Mirzo-Ulugbek branch.
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3
1
April 3
The bank remains in the age of Dinosaurs, the employees who serve electronic payments may be normal, but the employees of retail services, that is, a universal cash register, BOORS, a live queue near the cash register, is it impossible to set up a queue for a coupon, as they do at other banks??..., and it's very crowded, as if I went to some kind of clinic where they vaccinate in case of an epidemic, for financial organizations it has a very bad effect on the reputation of the whole Country, the bank itself, being in the central zone, has this approach, and after all, the income from this bank is not small. So the Capitalists have had enough, and they don't give a damn about the customers.
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2
2
May 20
Good evening, I opened an account with you from another country, yes, the cashiers are not happy, but there is one employee Yulika very well, politely and promptly solves the problems of clients, I noticed and my business was also quickly solved, she is the number one employee in Tashkent banks, I can say good luck to capital bank
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1
January 8
To the best of Uzbek banking, everything is fine. But the branch cannot withstand such pressure from customers - you can wait in line for up to 2 hours and it's not long yet. An unaccustomed user will be surprised that you need to stand in 3 queues to open a card, but this is not a problem for this branch.
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3
March 18
Do not keep your money in this bank and do not use their application. International transfers have been frozen for a week now. It just doesn't work, that's all. Support responds, "We can't give you a timeline for the fix." Use another bank, this one does not fulfill its obligations to users.
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December 17, 2024
I would like to express my sincere gratitude to Julia, an employee of the bank, for her excellent service. I noticed how she made efforts to help each client, showing initiative and caring. Although I have been using the services of this bank for a long time, this is the first time I have met such a level of service.
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3
May 14
The operator works well and quickly. There's a queue at the checkout. At the reception, one girl is attentive, helps everyone, the other is not very sociable.
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1
May 31, 2024
Excellent bank, fast and high-quality service, to receive a bank card, a Russian citizen must first issue a local SIM card, get registered at a hotel, it is not expensive, contact the local MFC to obtain a local SNIL, it is prepared as follows: submitted documents before lunch, so after 15 hours it will be ready if after lunch, then the next working day.
When applying for a bank card, provide all the documents. I needed a VISA Classic card (without a subscription fee), it was issued half an hour after registration.
The Gold VISA requires more time.
The card itself is not expensive, either the first one or the old one.
Good luck to everyone in this case!
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3
1
January 18
A good bank with a convenient application. The fast work of the operator is impressive. I wish you success in the development of this organization.
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February 5
The service bank may be normal, but the branch itself is terrible
The queues are constant, there is one exchange window, you sit and wait for 50 people each.
after the repair, the chairs were removed and you will have to wait in LINE for an HOUR standing
Thank you, of course, but is there any way to fix this mess?
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January 22
A good bank.Excellent specialists.High-quality service.Yesterday, Viza cards were issued, and the UZCARD was taken away within 20 minutes.The location is very convenient.I recommend
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June 2
Everything is cozy and comfortable. The main thing is that the staff work quickly, they don't distract me, which gets on my nerves)
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1
May 5
fast service, no problems with the cards, I also contacted the call center without any problems when there were problems. Everything has been getting tired for more than 10 years👍
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1
December 3, 2024
The service is good, the employees are very polite , professionals in their field , the disadvantage of this bank is a lot of people and there is a live queue at the cash desks, which creates long queues
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1
May 31
It was very beautifully done. I like. There is a bank nearby and bus stops nearby. Very convenient
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July 15, 2024
A small room for so many people, the exchange office is almost an hour sometimes waiting in line.Previously, it was convenient to book a room online.The staff at the bank is friendly, most of them understand and speak Russian.
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2
April 13
Good department, helpful staff. Everything is clear and fast!
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January 4
UPD: now, after the opening of the new, left wing of the building, it has become better in terms of customer orientation. At least that's the impression you get.
If you want to laugh (through tears), come to this bank to open a deposit.
Yes, the queue is electronic, with coupons.
then, on this piece of paper, the employee writes the amount that you want to deposit in the bank and says leave the passport to me, and go to the cashier to leave the money. I did not receive a clear answer to my question about how money is accepted at the cash desk without a passport. what kind of confirmation will I have that I left the money at the cash register? They will put a stamp on the coupon on which the employee scribbled the deposit amount. From that moment on, I couldn't stop laughing. It feels like I didn't come to invest money in the bank, but turned to some underground organization where I still owe
something. P.S. Parking is spontaneous, parking is prohibited at the curb of the roadway. there are stickers at the very entrance to the bank and around the entire inner perimeter notifying of the prohibition of using the phone, camera and video camera.
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April 16
I stopped by to get myself a plastic card. It took 25 minutes, along with the cashier, receiving the card and waiting. I recommend
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May 17, 2024
They serve you quickly, the operators answer all your questions! The manager is very competent and polite! Once again, I made sure that the service in this branch is at a high level, in addition, the operators serve very quickly, the accountant of the branch at the moment enters the money that is deposited to replenish the card! Thank you!
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April 25
A branch in Mirzo Ulugbek district. Parking is always a problem, it's better to take a taxi.
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July 15, 2024
Crowds of people, they give a ticket to the cashier, but in fact there is a live queue. The opening hours are extremely inconvenient (but this is a common disease of banks in Uzbekistan).
It is dangerous to keep money on the card, the bank can block the card at any time without warning. The support service will not help in any way, they will not name the reasons, they will send them to the bank branch, about whose stupid work schedule it is written above.
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June 10
He was here. The quality of service is excellent. There are a lot of people, though.
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December 18, 2024
It is very crowded, the staff is very very slow, with strange questions, as if the prosecutor is sitting instead of the cashier, which is very strange!
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May 2
A very good bank, competent staff. I liked everything.
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October 7, 2024
Terrible service, there is one cash register at the exchange office, there is a huge queue, coupons are issued without even thinking that soon the system at the exchange office will finish working in an hour, while the queue is large and many stood in line without having time to exchange currency. People stood for 1.5-2 hours just like that, spending their personal time
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4
May 6
A good branch.
Promptly.
Qualified.
Available.
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October 28, 2024
Convenient location, close to the metro. But the room is clearly small for such a branch. There will soon be no place to put tables for bank employees there. There are usually a lot of people in it. Expand, guys))
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March 14
The only drawbacks are the "live queue" at the checkout. The crowd, the mess. The branch is small for such a stream of customers.
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3
November 20, 2024
I really like putting money in an ATM, thank you for being there. It is convenient to put it on a visa and then transfer it into amounts so as not to be stuck in queues at the bank. Your bank is super, I love this bank
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4
May 17, 2024
I approached the employee with a specific request, the employee issued a ticket to the queue. The queue was served for 50 MINUTES. When it was my turn, the window said that I was not in this window, the ticket was reset and sent to another queue with a wait of another 30-60 minutes. And I took an hour off from work to visit the bank. To say that I am unhappy is to say nothing. Please do something to properly inform and reduce queues. It's just disrespectful to customers:(
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3
March 3, 2024
A very cool branch, responsive staff. Many thanks to the employee of the card department, Begzod, does everything quickly, answers all questions.
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3
1
December 5, 2024
Disgusting bank service.
Very slow operators, there is no order. Cards are issued very slowly.
He talks on the phone, then advises other people.
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3
January 3
On the 3rd, there were a million people. But everyone is friendly, as if they have already rested.
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1
July 9, 2023
Normal maintenance. The electronic queue is working. But it still takes a sooo long time to wait... There is trouble in the exchanger. People come to buy currency of impressive size, because of this, it is very time-consuming to change 100 units for soums. It serves both the purchase and sale of one window. This is wrong, I think. People for the purchase must be serviced separately, because their operations take about half an hour, whereas the sale takes 2 minutes at most. Or make more windows. By the way, in another cash register, when paying for side services of the bank, only one of the 2 windows also works in even greater multitasking. I've had quarrels over the queue more than once. But the big advantage of this bank is that almost all operations can be performed at lunchtime. For example, OFB bank has a higher order and a higher level of service and speed of employees (the reissue of a plastic card was issued in 2.5 minutes), but they do not work at lunch.
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7
1
October 14, 2024
I was there once and then only at the exchange office. There were a lot of people. The service was at an excellent level
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1
November 13, 2023
A good branch, the staff is competent, everything is culturally and generally fast. Electronic queue service.
One huge disadvantage is the lack of normal Parking.
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3
6
March 14, 2024
Disgusting service! I came to the exchanger at 9.20, stood in line until 11.40, because one cashier was working. And then the program hangs on me. I waited another 20 minutes and went into the city on my own business. I returned at 15.45 and also stood in line. At 17.00, a security guard came up and said that the bank was closing. But I got up the nerve and told them everything: "what should I do tomorrow for the 3rd time?" They exchanged money for me.
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3
2
July 2, 2024
Hello, I have 400,000-sum withdrawn, I turned to the branch 15 days have passed without any reaction, the staff do not know how to accept the application from the client and I asked for the application number, he looks at me does not know that such a number is an application, the call center cannot answer the question.
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3
1
March 6
There are always queues at the ticket offices, but the staff always responds politely.
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December 16, 2024
An excellent and reliable bank, I know this because I have been its client for many years.
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January 6
There is always a queue, you need to wait at least 40 - 60 minutes. Not a bank, but a queue generator.
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3
1
July 26, 2024
I came to the bank, the queue is not moving, almost all the operators have left their jobs, the rest go to relax, what is happening is unclear, the person from the reception disappeared into the sunset as soon as I started approaching the reception to find out something. From the conversations in the queue, it became clear that the system was not working (!), while there was no announcement, nothing, guess for yourself. Time is lost. There is a telegram channel in which completely useless news is often published, why, for example, can't information about failures be published there? The client is traveling, wasting time, in fact it is useless
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3
July 25, 2024
I spent more than an hour just to change my passport details. There are a lot of people, and the room is quite small for so many people. The operators work quite slowly
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April 21, 2024
A great bank. Convenient location. We were served at the highest level, I was satisfied. The only drawback was that the queue had to wait a long time.
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3