The service is terrible! I needed to change the currency, took a queue and waited, I looked at 10 windows open, I went up and asked if he was working, the staff said it was closed, and I said you were sitting at your workplace and the window was open, and he said he was busy because he was only counting money and 12 windows changed currency and once in person closed the window saying that he didn't even They give you some fresh air! I can see the difference from place to place.
There are always a lot of people. Sometimes you can get stuck for more than an hour, and sometimes all issues are resolved very quickly. Some cards can be opened immediately on the spot, something will be ready the next day. In general, a good branch of a modern bank.
I will start with the fact that ATMs at capital in Namangan are constantly not working, so you have to perform financial transactions such as currency exchange, withdrawal and crediting, etc.
There are always crowds of people inside, and the numbers have no practical significance, because for all the many times that I visited this bank, no one approached a number specialist, because of this, the chaotic nature of what is happening is only growing.
One day, near a bank branch, an ATM accepted $ 100 and broke down. I contacted technical support by phone and they said that they would solve this problem today, but in the department itself they stubbornly told me that I should come the next day, although there was no reason for this.
After I insisted that the funds be returned to me today, I had to wander around the city for three hours waiting for the collection.The money was returned, but if I had to leave on the same day and I wasn't persistent, I would say goodbye to the money.
Now I have the following situation.
When I left, I linked the new number to my two HUMP and VISA capital cards so that while in another country I could have access to my personal account and SMS notifications.
There are no problems with the HUMO card, but the dollar card was in limbo. The fact is that the account is registered to one phone number, and I connected the notifications to another number (at least he asks the branch to connect to two cards) and now I cannot transfer funds from a dollar card, and in the capital bank application they write "the notification number does not match the account number"
and decide It is not possible to make this logical mistake at the kindergarten level.
By the way, the application is also very limited and constantly gives unexplained errors, and the operators on the phone say "we are working on it"
When a friend found out that I had connected my life with capital bank, she said "I sympathize" and only after a while realized what she meant.
I highly recommend not contacting this bank.
I stood in line for 2 hours before lunch.. after lunch, another 1 hour.. I came to open a deposit, but I left without getting what I needed...they advised me to do it through an orange.. I explained to them that I came to the bank because I couldn't identify myself through the app... They dug into my phone, said go ahead- after a while the application will work and you will open a deposit through an orange... It's been two weeks now... The deposit has not been opened... It's a pity that you lose customers this way. I STOOD IN LINE FOR 3 HOURS ON MY FEET, BECAUSE THERE WAS NOWHERE TO SIT, AND IT WAS HOT OUTSIDE! I'm 52 years old - it's not easy to stand on my feet for three hours! I have visited other branches, respect for the bank has not disappeared, the desire to become a depositor is still there, but it is no longer the same for me to go to the Namangan branch, and I will not advise others to go.
They can't issue a card for 2 weeks now. I came to open the card and waited for 25 minutes. The employees were sitting shopping for faberlik products. they serve their familiar customers. previously, the service was better, now everything is running.
I am not satisfied with the bank's service, I am disappointed.Also, why was the bank forbidden to withdraw their services to the client.Otherwise, good photo videos could be shot for the magazine MUSHTUM.
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Muhammadali J
Level 13 Local Expert
October 23, 2021
A good bank. Convenient services and low commissions of 0.35% between Uzcard-Uzcard, Uzcard-Humo, Humo-Uzcard cards, as well as free transfers of 0% between Humo-Huma cards in the bank's mobile application. As well as free monitoring of plastic cards in the app. There are other convenient services of the mobile application (Orange) of the bank, which are increasing every day.