I have been withdrawing capital from the USD card at the cash desk for more than a year and a half, zero questions, zero problems. Today they came up with the idea that the amount is supposedly large for them and they need to contact their personal manager ... After 10 minutes, I withdrew money from another capital bank without wasting time or talking to the manager. The purpose of your visit is determined from the entrance if the replenishment would gladly take your money.
For more than six months, I quietly used the cash desk of this branch to withdraw dollars from a dollar card. In March, something changed, they were kicked out under the pretext of "we have a lot of customers", with zero load. It is clear that the department is for a separate category, but it is impossible to figure out how it works.
So it's better to move this bank higher, to the last floor, so that only your own people know where this branch is.... The conditions are such that an ordinary mortal has no access there. The service was refused, although the amount seemed to be sufficient.
PREMIUM OFFICE! There is no service for ordinary customers here, the card cannot be reissued, but the girl at the reception kindly oriented where the nearest regular office is.
The office is super, the staff are friendly, they will always help. They are joyfully greeted, beautifully escorted. Thanks to Kapitalbank for such an organization of work!
This is not an ordinary office, but a kind of Premium one. There was no ordinary cash register for withdrawing money from a currency card.
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1
олег 9249894
Level 8 Local Expert
April 18
A bank of its own level. They issued a debit platinum card and put it into use after half an hour. Really expensive service. $500 per month or you need to have the equivalent of $200,000 on your card by the end of the month
You can become a VIP client only from $50,000
This amount must be on deposit and all the necessary "buns" will be available, namely the absence of queues and privileged service 🙄