Dear management of this store, we kindly ask you to teach your sellers customer orientation and customer service. Every time I enter your store, the sellers are talking to each other, no one will say hello or pay attention to the customer at all. They answer questions as if they are being distracted from the most important things, while they are busy with the routine of the store. The feeling after visiting your store is not pleasant.
Incompetent sellers. It's not clear what's going on in animals.
I went to buy proplan salmon food for neutered cats, I heard that it was not available, well, it happens. And then a joke from some kid on the phone: "Go to the Green, there's castrated salmon" and wild laughter
Not a pet store, but as if it were really animal husbandry, that a pet store, that a vet clinic...
I bought a decorative rat, noticed 2 days later that she was missing a finger on her paw, I didn't pay much attention
What do you think? A week passes and the rat is dead 👍🏼 Apparently she was ill.
Sellers sit on the phone or chat until the last moment, until you call them and they don't even deign to look up...
The woman came up, said that the guinea pigs did not have water, asked to top up, in response, the sellers say "there are a lot of people and sometimes we do not have time", but is there time to chat?
I am very sorry for the animals ..
I don't know how to find normal words, but I will try to express my dissatisfaction in a correct way.!!! We bought a Corella parrot in this store, and what do you think!!! As a result, he died on the fifth night (((( do you think it's okay that I buy myself a pet for a long life, and he dies, just like that!?!!?? The food was bought on the advice of the seller, vitamins too, only on the advice of the seller, and as a result the bird died, because it became ill?!! Because a bird was sold to us, whose state of health already raised many questions. But the most amazing thing is the behavior of the director of this store, who decided that this was normal, and that he didn't "care" at all that someone died there. The director of this store is not going to solve the issue. Apparently, this is normal for him. That's what we were given to understand. Drawing conclusions, and getting out of this situation, dear residents of Mogilev, do not buy a pet in this store, save your nerves!!!
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Вадим
Level 9 Local Expert
May 17, 2024
We recommended buying fish, and they turned out to be slaughtered for our barbuses. Now we are watching them slowly and painfully die. Telescope fish have their fins torn apart, they bite behind their eyes, and we catch guppies only with skeletons. "They'll get along well with the barbuses," said the tall sales girl. She only needs a sale, no matter what!!! We didn't think that a knacker could work in such a place!!! In the photo, what's left of the guppy. And so it is with everyone...
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АНГЕЛИНА
Level 7 Local Expert
March 31
We bought a guinea pig there and everything is fine with it, although it is a little timid, well, nothing, I tamed it (almost) 2 months old