Jelsomino
169 reviews
May 30
I don't recommend this place. The photos don't correspond to reality. We booked one thing, but in fact it turned out to be completely different. There was no receptionist, she just kept silent to our requests. The bed was stained. The towel is the same. The windows don't open. It's stuffy, the air conditioner is blowing hard. There is no kettle, we could not find boiling water anywhere at night (we were from the train). There are holes in the ceiling in the corridor, it is clear that the dampness in the room is regularly heated from there. In general, you can find a more decent place in Astana.
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February 12
Excellent staff. It's a beautiful hotel. Astana is windy and cold, and because of the high ceilings, I had to ask for a heater. When booking, the standard room includes both slippers and a bathrobe, but in fact they said no. It's a pity that everything was included in 2021. The breakfast is poor but homemade.
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1
January 22
A good hotel, one disadvantage is that there is no cafe in the hotel, there is only breakfast, but lunch and dinner are not provided, and there is no place to have dinner nearby. Therefore, 4 stars out of 5
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1
March 15
A bad hotel on the outskirts of the city. The room is old, dirty, and uncomfortable. The carpet hadn't been washed for years, the mattress on the bed sagged under the weight of the guests, and the only plus was that the staff was friendly. This is the only thing that has not completely destroyed the overall impression of being here.
See original · Русский
1
1
July 6, 2024
The impressions are unpleasant.
At the moment we arrived, the hotel lobby was very pleasant, clean and well maintained. That's all.
The room was dirty and cold, the heating was not working and the window to the street was not closed. The administrator refused to help. In the shower, broken plumbing and a strange layout in which to open the door to the shower room is a whole quest. Hot water appeared 10 minutes after turning on the shower. There was no kettle in the room (although it is indicated on the booking), the administrator refused to do the wrong thing, said the wrong room category. As well as the second blanket, despite the wild cold.
Then it's more fun, the refund was a whole quest, accompanied by excuses, then there is no money, then there is no accountant, then wait until the evening, then a week.
Admin responsiveness is minus 10
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1
December 11, 2023
This time we were passing through Astana. The choice was made - we settled in the Gelsomino boutique hotel. Not the center, but the quiet location suited me - an acceptable price to the airport. We settled in at 13:00, we had to leave the next day. In a word, I liked it. A very stylish private hotel with traces of former luxury and wear. We are not pretentious people, but I did not get hot water until the morning. In the morning - a modest, but having a place to be breakfast. If anyone is interested, then you can also find a place to smoke. The staff is relaxed but sympathetic. Thanks to the hosts for the overnight stay.
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March 9
A good hotel at the indicated rates. Convenient location near the old center. Cleanliness, courteous staff.
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1
May 17
A good and financially affordable hotel, located in the old town, everything is nearby, you can walk to the embankment of the Ishim river or to the rowing canal. It's a good place to relax, the breakfasts are simple, you won't stay hungry.
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November 27, 2024
I liked the hotel, very friendly staff, the rooms are cozy, the bathrooms are clean, the location of the hotel is convenient, there is Parking, I recommend) we really liked this hotel.
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March 20
It's a very disgusting hotel. Don't believe that there are 4 stars here - a maximum of 2, and that's a stretch. The mud is knee-deep in the room, and the situation is similar in the bathroom. There is no hair dryer or kettle in the room. Towels with holes, the bed is falling through. The window is broken and lies on the window sill.
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1
November 26, 2021
Great hotel!!!! In the historical center of Astana!!! The staff is very polite, adapts to all your whims (in a reasonable sense). The breakfasts are awesome, you can eat as much as you want (buffet), and what wonderful coffee they make mmm...!!! The rooms are very spacious, the bathrooms are large. The rooms are furnished at the highest level!!! You are offered everything for a comfortable stay, even a sewing kit (not everywhere is available). There is a restaurant nearby, the prices are affordable. The main merit of this hotel is, of course, the price! For such royal mansions - such a reasonable price!!! For a Russian, such service for such a price is just a gift from heaven!
Thank you so much to the staff for the warm welcome! I am glad that I had the opportunity to stay in this hotel, I recommend it to everyone!!!
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2
July 2, 2024
I came to the wedding and stayed with you. A very nice Hotel. Cozy and comfortable. The breakfasts are delicious at home. Thank you.
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2
December 11, 2024
It's a pity that we didn't read the reviews before check-in. I was immediately confused that the receptionist asked if we had paid for the hotel (reading the reviews, I understand that we were lucky not to have to pay again). Then we left our suitcases quickly and went for a walk. And it was only when the tired returned to the room to finally relax that they saw the whole picture. There was no hot water from the word at all, the reception said that "maybe tomorrow they will solve the problem." The furniture is old and tattered. The towels are dirty, the bed linen is dirty. The window to the street in our room did not open, the air was stagnant. I put one star because Yandex returned the money to us quickly after two days. Of course, we did not stay at the hotel, we had to look for a new hotel at night. I strongly recommend that the owner finally read the reviews and take action.
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3
April 20
The room was noisy at night, and there was a constant buzzing sound.The admin girl, when she was evicted, replied to my "goodbye" with "alas" We will not return there anymore
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August 13, 2024
Hello, I had the opportunity to visit the boutique hotel jelsomino. I booked a room two weeks before my arrival. Upon arrival, we were checked in and to say that we were horrified by what we saw, to say nothing. Check-in at 14:00, arrived at 16:20 and the room did not have time to prepare, as the maid is alone!! Judging by the photos and reviews, the hotel is good-looking, comfortable, and the service is polite. Let me remind you that this is a four-star hotel!! In fact, we got dirty towels, dirty sheets and a lack of bath accessories.(toothbrush, bathrobes, toilet paper, tea, coffee) Immediately contacted the reception to resolve this issue peacefully, to which the cleaning of the hotel with foam at the mouth proved to us that everything was clean, everything was changed, we show them dirt and stains on towels, in addition they did not have time to dry and wet!! It's not enough for them, everything is clean, it's just that these stains don't wash off. Excuse me, but how can I know that these stains are not washed? To this question, I was rudely told "the conversation is over." Rudeness is all. Our "fun" days at the hotel did not end there... By coincidence, breakfast at the hotel was canceled, but they forgot to say about it, when they came to breakfast in the morning, they turned us around with the words "didn't they warn you?" the money was not returned, the rooms were not cleaned during the stay, there was no bottled water. The windows do not open, the room is not ventilated. The landline phone does not work! The hotel needs renovation, everything is dirty.
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December 16, 2024
The hotel is quiet and cozy. The rooms are very hot. The breakfast is good. Only one minus, everything is in dark colors (carpet and furniture)
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1
January 15, 2024
My husband and I just needed to spend the night, I decided to book a room based on the photo, despite the reviews. And in vain. Everything would be fine if there was not a cafe-bar nearby, which is open until 3 am.The music was blaring, then someone was talking into the microphone. The audibility with neighboring rooms is strong.You can hear what people are doing. Then a spring was sticking out of the mattress, and the TV remote control with chewed batteries was not working. The sewage system in the shower didn't go well. Well, the last straw was that the hotel employee opened the door to our room at 2 a.m., allegedly he did not know when we checked in. He woke us up and we couldn't sleep anymore. I will never book here again.
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October 23, 2024
Disgusting rooms and service. The administrator did not issue a payment receipt, incorrectly indicated the payment in his computer and we were forced to prove that we had paid for the room. As a result, of course, we had to pay for the room again, due to the negligence of the staff. And it is unclear why cameras are needed if it is impossible to check whether the payment was made or not. I do not advise anyone and I will not return to this hotel anymore.
See original · Русский
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November 12, 2024
Everything is fine, the staff is polite, some rooms are smoky and the bed linen is small on the bed, they gather all the time, they don't have time to add food for breakfast, although people gradually come for breakfast, there is no rush, but we had to wait for an omelet, etc
See original · Русский
July 22, 2023
I liked the hotel - the room breathes normally, unlike the newfangled showers, it is clean, there is everything you need. The service is at the level, I want to emphasize the professional and human qualities of the administrators Yerasyl Kamkenov and Ekaterina Dikaya. Breakfast is fine with both food and service. I recommend
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1
May 5, 2024
It's high time to renovate the hotel - the wallpaper departs from the walls both in the rooms and in the corridor. We lived in a suite! in which it was terribly cold, the handle falls off at the bathroom door, the TV does not work, the refrigerator does not freeze, but warms - all our products deteriorated overnight. There is a huge Jacuzzi in the bathroom, there is no shower stall. Do not take the bath itself and do not enjoy it, because there is no plug for the bath. And the bathroom itself is as cold as a crypt. It's not like taking a bath, it's just very cold to brush your teeth. The rim of the toilet is not fixed, it is inconvenient to use the toilet. As a result, No. 9 of the luxury category needs to be urgently closed for repairs.
All this horror was brightened up only by the administrator, a young man (none of them have badges), he moved us to a slightly better room. But there are also a lot of problems, like a non-closing toilet door.
Among the advantages, I can only mention a comfortable mattress and pillows, the presence of hot water.
The breakfasts are late, it's good for us. We got enough sleep. But even here there are problems - there are constantly not enough clean dishes, they are washed right there, but you have to wait. The breakfasts are the same every day. And they are also often not enough - you need to wait.
The current cleaning was done once in 5 days. They just cleaned up the trash and changed our disposable slippers.
I do not recommend the hotel!
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May 5, 2024
I fell for the reviews in the booking. It turned out, in vain. There is a smell in the room, the hair dryer did not work. They offered to wash my hair at home, then go dry it in another room, offered to move me to another room, they solved the issue for almost half an hour, as a result, I moved out on the condition that I would be refunded the full cost of my stay. I stayed in the room for 3 hours. They returned it. She moved out. After that, when I had already checked into another hotel, they began to call and demand a refund for the personal hygiene products used, or to be more precise, I used slippers when checking in. She explained that if the problem with the hair dryer had been solved, she would have safely moved to another room in the same slippers. Or she would have stayed in her room if she could have washed and dried her hair. They were outraged, but they stopped calling. One more thing... there's a cemetery 200 meters away, it turns out. Old, but still. If all this does not bother you, then you can move in) well, I don't set foot there anymore.
See original · Русский
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August 13, 2024
Staying at this hotel for the second but last time. Repairs are needed, one room was smoky, the air was heavy, the other room had a huge mold stain on the wall. Everything is fine with the staff
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1
January 27
It's an old hotel, the mattresses are all sagging, the rooms are cold in winter, and there's always a problem with water.
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April 25, 2024
In general, a good interior overshadows the fatigue of the rooms. It catches the eye starting from the door to the room.
At the same time, a good set of shampoo + gel + toothbrush in the bathroom and the plumbing is in good condition.
In general, a good breakfast, albeit late, already from 09.00.
The hotel is located far from the center. It can be slow to get by taxi through traffic jams. Otherwise, it is a typical local Kazakhstani hotel.
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June 29, 2023
I liked the hotel, it was very cozy and beautiful. But, there are cockroaches, stained chair covers, stains on the couch. The room was cleaned only upon request. The breakfast is delicious, but monotonous and cold. The staff is polite.
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1
June 17, 2024
I liked the design, but there was a lot of dust in the hallway, the toilet on the 1st floor of the men's room should be washed. The urinal did not work. I liked the room, but I need to update the mattress cover.
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March 10
A wonderful hotel in beautiful Astana, this is Astana, what can we talk about
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1
August 10, 2024
The room itself is not bad, only the phone and refrigerator do not work. The service is at zero, I waited for 10 minutes until the person expressed a desire to appear at the reception, forgot to prepare the documents, moved out early in the morning and they write to me at lunch that it's time for you to move out, they sleep. Breakfast is too late, starting at nine in the morning
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1
July 6, 2024
At least our business suite room did not match the description when booking (Unfortunately, we had to check into another hotel and lose time for this.
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November 23, 2024
The hotel has deteriorated very much from an elite and delicious-smelling one with delicious breakfasts, turned into a dull eatery, only out of the greed of the owner and negligent attitude.The hotel has an unpleasant smell of smoking, the rooms are very cold, and the breakfasts are just terrible, cold scrambled eggs and the same sausage
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1
October 13, 2024
A good hotel, polite staff, buffet breakfast, took off the star, due to the lack of opportunity to have dinner with them.
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August 17, 2024
The staff is very friendly. The hotel is not new, but it is quite comfortable. The rooms are clean.
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January 25
Nice hotel, helpful staff!
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1
September 18, 2023
Initially, we, the 2nd men, were booked room #1 - 2 rooms, 2 bathrooms, but one double bed. We asked for 2 separate beds - to which we were told that there was no such option and offered to sleep on someone's bed, someone on the couch. We agreed, but as it turned out, the hotel did not have a room with a serviceable sofa. We were settled first in room 1, then in room 10, then in room 5 - sofas are broken everywhere. The phone does not work in room 10 - they asked to fix it, to which we were told that their phones were not repaired. Clothes hangers were collected throughout the hotel, chairs were searched for themselves, a stationary shower does not work in some room, dimness in the corridor and rooms, windows do not open everywhere (in room 5 there is some kind of stable, unpleasant smell), refrigerators (in 2 of the three rooms) are not washed, linen, in the second the day after the FOURTH relocation in a day, I had to beg.... One thing saved them - they came to the hotel tired from work, just fell down and slept as they had to, just to move out as quickly as possible...
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3
1
May 27
It's a terrible hotel. The bed is dirty. The staff is terrible. I don't recommend it.
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January 15
Nice hotel
The prices correspond to
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1
May 5, 2024
The room is nice and clean.
The location of the hotel is convenient.
The service is excellent.
Of the disadvantages, hot water is running for a long time.
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August 9, 2024
The interior is good, the service is weak, I can write a lot. I will not be snide), it is impossible in principle
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October 6, 2024
Separate breakfasts are paid (buffet 2000t.), the shower room is in sad condition (the tropical shower is torn out, the shower watering can is pissing) belongs to room 14.
And so the room is not bad.
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June 23, 2023
The hotel itself is normal. The room itself is also normal, but the mattress was sagged, the blanket and bed linen in general are terrible! The blanket is all lumpy inside. The TV is small, the towel is old, one towel was even torn. There is no bathrobe. The bathroom is normal and spacious, but the shower was a little rusty. I have not tried breakfast, there is no buffet, as I understand it, they are prepared individually for everyone. This is a minus, in the morning you will wait until they cook for you. The receptionist was a guy, very polite and friendly. Will I stay at this hotel again, I think not.
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3
June 16, 2024
The hotel is not very good at all. Really problematic.
You should only take expensive rooms.
It is far away and there is a road nearby.
The hotel is already worn out..
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June 13, 2023
The hotel is worth the money. The price/quality ratio is fully consistent. The hotel is located on the right bank, 12 minutes to the center by taxi without traffic jams, 30 minutes to the airport.
The rooms are clean, high ceilings, and all necessary hygiene kits are available
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January 9
The furniture is tired, but the staff is great
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September 6, 2023
When we arrived, we waited > 3 hours AFTER the official check-in time - "the room did not have time to be cleaned, they are now being cleaned." We came to a very dirty room. I don't know what was cleaned there, even if the disposable package with toothpaste and a brush was lying open. They asked to change the number. The second one was slightly less dirty. All rooms are stuffy, the windows do not open. The air conditioner works intermittently - even if you manage to turn it on, it can turn itself off in 5 minutes.
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April 13, 2024
A pleasant hotel. The room is spacious and cozy. Reasonable price. I liked everything.
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2
July 15, 2023
Like it. There is a parking place. There is a grocery store nearby. A decent breakfast. Not far from the center.
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July 5, 2021
This is a great hotel. We stayed there for 3 days in the royal suite. Huge separate rooms. Everything is stylish, very clean. But the trouble with breakfast. There was little choice and everything was cold.
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March 9
A very clean and quiet hotel. Jul. I will definitely stop by Astana every time I come. The staff is very understanding.
See original · Türkçe
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July 24, 2023
There are no conditions for living in the summer! The air conditioners did not work in the rooms, the windows did not open, there was nothing to breathe... the curtains were dusty, they even smelled ... the sink drain was clogged, the water did not go away... and of course no one warned about this. There were no hangers in the room... what kind of bathrobes are there ... this is not an acceptable luxury ... There were a lot of disadvantages! We asked for compensation... compensated... with a free breakfast)
There is only one plus, the staff are polite and patient, but not knowing what to do in this or that situation ... they just cheat😅
I will definitely not choose or recommend this hotel anymore!
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