Janym Soul

4.7

69 ratings

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Level 3 Local Expert

On Saturday, 21.12, a birthday party was celebrated in the common room for 4 people. A week before the event, we booked, made a pre-payment and issued a pre-payment.order. On 21.12 at 21:00 we came to the institution and then everything was sorted out. minuses: 1. The cloakroom attendant did not notice how the cloakroom attendant handed over the number, and I put it in my bag, since there were a lot of people near the wardrobe, and the cloakroom attendant made remarks to each girl and slowly hung up her outerwear. when I asked where my number was , she muttered to me , I ALWAYS GIVE you a NUMBER , be careful, etc. etc. Okay, I didn't notice who it was with, but don't scold me like that. People come to your place to relax and have fun, but they've already ruined your mood from the entrance. As they say, "the theater begins with a hanger" 2. There are no spoons in salads, and there is also no salt and pepper shakers on the table. 3. As soon as we sat down, we ordered beer and lemon (I asked to be cut into slices, the waiter, of course), we waited for lemon for 30 minutes ((( to the question where is the lemon? Wait, it's not ready yet. The beer has been poured, and the waiter sees that the order is ready, so serve the beer, or should I get up and pick it up myself? So everyone take turns, wait. 4. A very RUDE, AGGRESSIVE and INCOMPETENT waiter brought bread and threw it on the table, the bread box with bread fell to the floor. Why should we show our character to our guests? This is his job, and we pay 10% for his service. 5. All the staff are very aggressive, as if we came to their house and were having fun and eating for free. 6. So I waited for my lemon, not cut into slices. I tell the waiter, I asked you to slice it, he took it away again and brought me a whole half of a lemon))imagine there's just half a lemon in a glass, not chopped ((((oh my God..... 7. We waited 2 HOURS for the hot stuff!!! 8. The water was turned off to all this, it's impossible. The waiter says, wait, I can't find clean beer mugs(((( 9. For whiskey, they brought glasses that are intended for lemonade, and they are also in disarray. It's just AWFUL!!! Pros: A very cool show program, a contingent, excellent karaoke acoustics and Cuisine. The cuisine is very tasty, although the cook here did not disappoint. Special thanks to the Cook. The receptionist was called, and Alexandra's girlfriend came over. The problem was not solved, but Alexandra consoled our discontent. Also, I made a compliment from the institution in the form of a certificate. On a birthday, they give 15 thousand over the account (deposit of 100 thousand) + 5 thousand for opening a card. The waiter didn't ask if I had a card when paying the bill! About such promotions and chips of the establishment, all the waiters always remind and ask the guest and remind. Whether my 15 thousand was credited or not, I do not even know! The next morning, an anti-hopping kit was sent. I am attaching a photo. We chose your establishment as a karaoke Brand/network and did not expect SUCH A FAILURE. It's just A NIGHTMARE, YOUR SERVICE IS JUST 0. You can even say there isn't one. Only the receptionist and the girl at the entrance are polite and competent. Would I recommend this place to anyone? NO! Will I come a second time - definitely NOT!

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Аскер Джилкибаев

Level 2 Local Expert

I didn't like the sound of karaoke music, the voice couldn't be heard at all, and the karaoke administrator didn't respond to the comments at all, behaved impudently, and even sang a song like to show that everything was fine, but it was still hard to hear. I don't advise anyone to go there. And very expensive prices

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Меруерт Джортанова

Level 8 Local Expert

Everything is great and interesting The staff is great I liked it in the Almaty room for the second time already. Nothing's going to work that way

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Ерболат Бешимов

Level 11 Local Expert

The cuisine is delicious and creative. The staff is very attentive. Karaoke in the common room is of poor quality, the sound is terrible, and in the VIP booths it's better, but still a four! It is necessary to correct the sound, after all, the institution is completely focused on karaoke (4 floors of solid karaoke).

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Айнур Тилектесовна

Level 4 Local Expert

I personally did not like the food, the service was very cold 0 😱 glass, we waited 30-40min for a cup.

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Светлана Абугалиева

Level 7 Local Expert

I really liked it. The kitchen and staff are great!

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Райс Шанытбаев

Level 6 Local Expert

Worse, there is no water inside. ISI brought food late. Karaoke is good.

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Nursulu A.

Level 3 Local Expert

It turns out very beautiful, creatively conceived, beautiful. I advise you to go, the service, the menu is good. We sat in a Baikonur cabin, beautiful inside, with a Conder 👍 🏻

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Замира С.

Level 9 Local Expert

The cabin for 25 people turned out to be small. And so the food, salads are normal. 5 floors of a cafe is great . Each booth has the name of the city. It is interesting to come up with and the style is also interesting to create

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Гулжанат Исмаилова

Level 6 Local Expert

The cuisine is not delicious and the service is lame

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Фариза А

Level 3 Local Expert

It's very cool here.

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