Emerald
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44 reviews
March 26
Such a service and such an offense in tourism can only be in the East Kazakhstan region. We were in VIP room 401 from March 21st to March 22nd, 2025. We paid 100,000 tenge for 6 people. with lunch and breakfast. The package includes only breakfast and lunch, so I immediately asked how we could arrange a dinner. The sales department told us that either we buy dinner separately, or we can grill a barbecue we brought with us. The barbecue and gazebo are free for those staying in the rooms. We have agreed to these terms. They even wanted to sit at the table in the gazebo in the evening. But that was not the case. As soon as we entered the hotel, we immediately started shaking. Parking, they said, is paid separately, and so is the gazebo. But if we didn't ask a question about parking when we took the ticket, then we were clearly told about the gazebo that it was free for us. But the receptionist ran after us all day and asked us to pay. They say we can sit for free if they are free, but supposedly many people have already booked and paid the money. And it would be better for us to pay too, otherwise we will be left without a gazebo at all. Then we refused to sit down and said that we would just roast a barbecue and go to the room. As a result, they did so in the evening. When our men went to the room with a barbecue, she started demanding 4,000 tenge for using the gazebo again. By the way, no one occupied any arbors, they stood empty all day and all evening. But for some reason, they urgently asked us for money. I had to argue with the administrator. The mood was completely ruined. And so we paid dearly for a vacation, which is not worth half of that money. An old, shabby hotel building with an inconvenient staircase, lunch of buckwheat and pea soup, gov..but throughout the territory, etc. Dogs run around the territory unbound. But we love dogs, but gov..but it could also be removed. And it's everywhere, even on the children's slide, everything is strewn with dog shit. And there's also a broken electrical cable lying on the territory. It's just outrageous, how can such prices be set under such living conditions?You either raise the level of service or lower the prices. You can't do that, guys.
See original · Русский
March 14
Guys, the review is the most positive. It's just what you need for rest and treatment. And the prices will pleasantly surprise you. And nature... Mmmm, just a fairy tale. Those who have nostalgia for the Soviet past will especially like it. The staff is good-natured and smiling. I advise those who have not been, to visit.
See original · Русский
October 27, 2024
The memories of visiting the sanatorium "izumrudny" are only positive. As there are no identical people and opinions may differ. But I really, really liked it. The nature around you gives you so many positive emotions. The staff of the sanatorium is very attentive, I liked the range of medical procedures provided, very tasty cooked and varied food.
See original · Русский