Trusting the reviews, I contacted this network of laboratories - and I was very sorry.
It all started with the fact that it turned out in the laboratory itself: the complex “Biochemical blood test OBS154 for 9900 tenge”, listed on the website the day before, was unavailable. I was offered to take all the tests separately, which in total turned out to be significantly more expensive. I decided that maybe I hadn't paid attention to the timing of the promotion myself.
At that time, there was another promotion: a 25% discount on 25 tests. But I would like to draw your attention to the extremely incorrect wording of the conditions. The description of the promotion talks about the possibility of “complex or one of the sets” of examinations, giving the impression that you can choose a part of the tests. In fact, there is only one, fixed, complete set of 25 analyzes, without the ability to select the necessary ones. This is misleading. I consider this presentation of information to be incorrect and unfair to clients.
Okay, I've accepted that, too. I passed all the necessary tests prescribed by the doctor on Wednesday morning. I was warned: some of the tests will be ready in a day, one important analysis will take 2 days. We issued a receipt, registered it in the system, and sent the code to WhatsApp.
On Thursday evening, 1.5 days later, I wrote to the laboratory, as I had not received any results for the day either on WhatsApp or in my personal account. The message remained unanswered.
I didn't write on Friday, hoping that the results would come. But they never came.
On Saturday morning, I wrote to support again. Only after that they sent me an INZ, which was not mentioned at first. Thanks to the number, I saw the results of those tests that should have been ready in a day. However, there was still no important analysis for which two days were allotted, although more than three had already passed.
In response to my new message, they promised to hurry up the lab and give me the result as soon as possible, because I had a doctor's appointment on Monday. That's why I took the tests in advance.
On Sunday, they sent me a link to the results. But instead of the expected data, there were only the names of the analyses — without the results themselves!
Moreover, some of the reference values in the previously obtained results have changed, which is why several of my indicators have now begun to exceed the norm. How can I change the references after the results are issued?
I wrote again. They promised to figure it out.
On Monday morning, the results were still not fully ready. As a result, I had to cancel my doctor's appointment at the last moment, apologize, and now I won't be able to get in until May. Due to the negligence of the laboratory, I have lost several very important days for me and am risking my health.
Later, the laboratory still sent the missing tests. But it turned out that there is still no one important indicator out of four. They replied to my chat messages with unsubscriptions, closed the dialogues, assuring me that everything was there. I had to send a video from the screen, proving the lack of the required indicator. But I double-checked and lo and behold, the result is that an additional 15 pages have been added.
Where from?
There were only 14 pages before the appeal, it is clearly visible on the video screen. And now I'm afraid to trust these results!
Such negligence and indifference to the health of clients are unacceptable. This is health, not just numbers in the system! I am very disappointed with the level of service and attitude. I highly recommend not contacting those who value their health and time.
I do not recommend contacting, in my experience, tests were disrupted a couple of times and it was difficult to return the amount or did not make a refund at all. Gagarin Street opens later instead of the specified 7.30, allegedly the main tenant opens this way. And from 7.30 it is necessary to enter from the end, but no one knows about it. Krch it is initially possible to understand the attitude towards people from the Invitro side