Infinity Travel
Directions
Ploshcha Lienina
680 m
Sviardlova
370 m
Features
Credit card payment
Wi-Fi
Parking
Visa support
Travel insurance
Transfer
Parking for people with disabilities
Flights
Elevator wheelchair accessible
Type of tours:all types of tours
Petfriendly:allowed with all animals
Wheelchair accessible:Available
Payment method:cash, payment by card, electronic money, bank transfer
Information verified by owner
10 reviews
April 9
I do not recommend this agency to anyone, I really regretted that I turned to them for help in opening a visa. Complete negligence, irresponsibility, lack of education on the part of the visa specialist and disregard for clients.
We came to the agency in early October, we needed a Spanish visa. We were given breakfast for four months, since we only needed a visa in the middle of spring, we thought everything was fine. New Year's Eve passed, we were told that the conditions for applying for a Spanish visa had changed, that they had problems and could not apply for us, and they offered to sign up for a Greek visa. This is our first visa, so we agreed. Our agent assured us that this is the best solution: quickly, cheaply, they give everyone a clean passport for the trip. We agreed, and then the whole horror began: for several days we were answered to the most basic questions, we were not prescribed an exact list of documents, the girl simply forgot to specify some of them, she also could not specifically orient us according to the documents, errors appeared in the questionnaire, which were then corrected directly at the Greek embassy for additional money, they forgot about the refund for the visa difference, then they issued a refund for more than a month, in general, there are big shoals at literally every stage of the work.
But we eventually got a visa. But a couple of days before the trip, I received a call from the Greek consulate in Moscow, saying that my visa had been cancelled. I'm calling my manager and starting to deal with this situation. A few months ago, I saw an article saying that Greece could cancel a visa if hotels were cancelled (which is what happened in our situation). At the same time, I sent this article to my agent and clarified whether it was true or not. To which the girl assured me that this does not happen in Belarus, but it turns out it does))) during a conversation with her specialist, it turned out that they did not give any guarantees at all for their visas, the girl said no guarantees. You have received a visa, we have collected your documents, but the fact that we cancelled your hotel, and because of this your visa was cancelled, does not concern us at all.
Then please tell me what the meaning of your work is, that YOU didn't warn us about such a nuance. Yes, you provided us with the documents, made a hotel reservation, although you could find a free cancellation on the same booking before the day of arrival, but at the same time, because of these very hotels, we were canceled.
At the moment, I'm really sorry that I contacted this company, because this is a ruined vacation, this is a huge amount of money that no one will return to me. They're also trying to prove to me that it's my fault. That the people at the agency don't know the specifics of this visa. What are you being paid for? It's my fault that you found such a hotel, that you chose and booked it, that you canceled it, even though I warned you about these nuances and clarified them, and you work with people, with the VC, you should be aware of all this from the very beginning and warn us all about it! I don't understand the meaning of your work then, I found a million information about the nuances of this visa after the cancellation in any visa chat, how could you not know this when you work in this field is a mystery to me)
I really hope that no one else will suffer from the negligence of this organization.
See original · Русский
1
July 6, 2024
We buy vouchers only through this agency. The quality is excellent, I would like to thank the travel agent Daria separately, this is a top-level specialist who helps and suggests what is best for the client. Takes into account all wishes, selects options quickly, efficiently, the best in the business! Our family felt very cozy and comfortable during all the trips, and all thanks to Daria, she organizes cosmically perfect tours. If you also want to spend your holidays, please contact us here.
See original · Русский
December 22, 2024
We flew to Egypt through this agency. Everything was top notch! The agent was in touch with us 24/7, answered all our questions briefly and clearly. Rest on 10 out of 10! The girl and I are satisfied, we will definitely contact you again and advise everyone!
See original · Русский