Hyundai Goles
51 review
February 20
I highly recommend not contacting here. I gave away a Kia Ceed car on January 22, 2025 with the problem of a brake fluid leak from under the rear right wheel (I was specifically told where the leak came from). There are no questions about the acceptance, everything was examined, described, and they promised to do a free suspension diagnosis (they say they have suspension diagnostics as a gift with all repairs). The next day, they told me they would call me, arrange the cost and then carry out the work. As a result, the next day I had to call myself and remind about my car. About an hour later, the master called back and said that for a very long time they could not find the cause of the leak (because the car was not too clean, although, as I wrote above, I specifically indicated where the leak came from). I asked about the diagnosis, and they said, "Okay, let's see." Also reluctantly, but okay. As a result: the connector on the brake tube was replaced (the one that was leaking), a SELF-locking connector with bushings was installed, which is generally NOT RECOMMENDED to be installed on the brake lines (because it may simply not withstand pressure during emergency braking). I would like to draw your attention to the fact that I did not contact any garage service, but a specialized service station (which positions itself that way). I believe that in this case it was necessary to untangle the ends of the pipes to be connected and install a connector with fittings screwed into it (as they do in manufacturing plants). After this work, the braking system was pumped, to assess the quality (and whether it was done at all) Of course I can't. Upon arrival home, I had to top up about 150 grams of brake fluid. 115 rubles were paid for these works. Everyone can decide for themselves whether it's a lot or a little. Thank you for your promptness, I managed to arrive on the same day as I called, without any notes (it's understandable why). I believe that the braking system is not some kind of trifle and its repair should be approached more responsibly, because it is the safety of not only the driver of the car, but also of all other road users. As a result, this work had to be redone by normal specialists. According to the diagnosis: one front stabilizer bar and the front brake discs were "sentenced" to be grooved (note, not replaced) and the front pads. There are no questions here. Well, as a bonus, they "sentenced" the NEW rear brake discs and pads to be grooved (the pads, by the way, are also new and the residue was visible on them), they also said that the rear caliper guides needed to be developed (which, by the way, were serviced when replacing discs and pads, and there are no problems with them). Here I understand the position of the service (if they want to answer me): they say that new spare parts still need to be properly installed, BUT all this was checked in my presence at another service station and no problems were found. Counting on what? A man who doesn't understand? It's up to you to decide whether or not to go to this "service", I'm not going.
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May 18, 2024
I would not recommend contacting an authorized Hyundai Goles service center in Gomel. My experience with them has been extremely negative and disappointing.
I brought my car for turbine diagnostics and repair. The masters of the center identified the malfunction and called a high price of 1200 rubles for the repair of the turbine. Although it is expensive, I agreed, because I trusted the professionalism of the authorized Hyundai service.
However, at the final stage of repair, when the car was already assembled, the master told me terrible news. He showed a video showing that there was antifreeze in the engine tray. This meant that the engine was beyond repair and would require a complete replacement. But at the same time, I still had to pay for the entire repair of the turbine in full.
When I tried to discuss with the management how to solve this situation, they reacted extremely negatively. I was told that the only option is to pay for all repairs. As a result, I had to pick up the car from the service with the help of the police.
I am very disappointed with the negligent attitude of the staff to their work and the complete lack of customer orientation of the management of the Goles center. I do not advise contacting here if you do not want to get into such an unpleasant situation.
The problem could have been detected immediately if the dipstick had been checked during the diagnosis and made sure that the engine had antifreeze, not oil. This negligence of the employee who performed the diagnosis became the root of the problem. Instead of recognizing the incompetence of the locksmith, director Vladimir and the chief engineer try to justify him and shift all responsibility to the client. This approach to car maintenance is something that can be called a "Belarusian service".
In addition, by the end of the first week, the chief engineer contacted us and informed us that the turbine had failed due to foreign objects entering it. We asked to find out what exactly could have got in, and whether it was worth repairing the engine at all. But we were told that there was no way to deal with our car, since there was no free lift. And that, they say, we will install a turbine, and then we will figure it out.
This attitude towards the client and his problem is simply outrageous. Instead of quickly understanding the situation and offering a solution, we were made to understand that they were not interested in us. This is a complete disregard for the customer and his car. I am extremely disappointed with the work of the Goles service and its management in the person of Director Vladimir and chief engineer. I do not advise contacting here if you do not want to get into such an unpleasant situation.
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December 21, 2024
In this wonderful car dealership, they sold me a car with a secondary color on the entire right side....And a very selective service history!!!!!
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July 25, 2024
There was a problem with the cold start of a diesel car. We suffered for a long time and looked for the problem of air suction, but in the end we coped. Subsequent work after the first payment was carried out under warranty! Thank you for not just returning the money, but putting the squeeze on and repairing the car. A professional approach.
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August 3, 2024
Very good service.The brake system was repaired efficiently and on time.The inspection was carried out the first time.There is a stand for checking the brake system.
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February 27
The guys know their stuff, the price tags are a bit biting, but the quality is decent.
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October 15, 2023
Many thanks to the employees of Goles for bringing Zeekr to order) moreover, with a guarantee and maintenance! That at the present time no one else is even able to offer in the Republic of Belarus) at the same time, the price turned out to be the best among those offered by other dealers! The agreed deadlines have been met, the agreements have been fulfilled! About all stages of the car journey from China was reported personally by Vladimir) I definitely recommend it!
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October 21, 2024
I was there once, the shoes were changed, everything was fine, it turned out to be inexpensive
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January 18, 2024
Excellent service , spare parts department , Irina diesel equipment repair specialist , Sergey locksmith , very good specialists.
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March 14
We have been serviced for 5 years, we are satisfied with everything.
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October 18, 2023
They said they would serve less than one and a half, two hours and had to wait four hours. They are cunning with prices. Everything is very expensive, although I found out later that you can pay two times cheaper for the same work in other services. I do not recommend this car service!!!
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April 17, 2022
We bought a Hans Santafe car at the Goles car dealership in December 2021. Just amazing service and people! We are very happy that we chose this car dealership and dealt with a great team of professionals and just wonderful kind people - starting from the director, ending with the administrator on the Instagram social network. Thank you very much for your attention , great responsibility , customer orientation and responsiveness.We are very grateful that the Salon came to meet us with our non-standard request!
The salon has a wonderful energy, this is very important, and we were so pleased with our purchase and all the stages of preparation for it!
Special thanks to Lidia Yashina, everything was organized at the highest level and you will be stuck for a long time! For the next car purchase, we only come to your car dealership and recommend it to everyone!Thanks a lot!
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July 27, 2023
A long wait for the master, the exact waiting time is not called, you stand at the reception desk, and they only look at you silently. They did not offer to go to the rest room to sit down during the entire waiting time.
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February 17, 2023
A good car service. They took it for repair without an appointment, because a trip was planned. Calmly and clearly explained what was wrong with the car, answered all questions. The repairs were carried out quickly. I have a good impression of the station.
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March 7, 2022
I bought Hyandai Accent. Manager Lydia Yashina, as well as all the staff (electrician, etc.), demonstrated the highest competence, respectful attitude and attention to the Client's request, and a very friendly attitude. I am extremely satisfied with the service. As well as purchased cars. I wish you further success in business in our difficult times.
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March 15, 2024
Everything is correct, without fuss.
Special respect to Pavel .
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October 19, 2022
A professional approach, they do not try to heat you up, they work quickly and efficiently.
Not in comparison with other services (I will not write the name, but I will leave a review for those others too, I think no more than 1).
An unambiguous recommendation.
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January 27, 2024
it's terrible, they cleaned the nozzles in 2021, divorced for money, they don't use the knowledge of the client. I highly recommend it
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September 24, 2021
good day to everyone. We ordered a car at the Hyundai showroom on Lepeshinsky 38-a, the car arrived on time and even earlier than the agreed deadline, for which thank you very much! But I would especially like to note the professional work of the manager Lydia Yashina---the man is in his place ! Any question or request was resolved very quickly. Thank you so much for your hard work and patience!!! Good luck and prosperity! Sincerely, Valery.
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March 5, 2022
Good day.I would like to thank Hyundai Goles Center sales managers Lidia Yashina and Pavel Poenkov for their professional help in choosing a car and very sensitive attitude to customers. It's worth a lot. Good luck to you guys! Good deals!
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August 8, 2023
We did everything well, but we had to wait longer than promised. Initially, the wrong spare part was brought, we had to make a refund and wait for a new one.
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December 27, 2020
I would like to express my gratitude to the sales department manager Lydia Yashina for her professionalism in her work, thanks to her, Alexander Pavlovich became the happy owner of a Hyundai car. Lydia helped him make the right choice. She gave him a full description of the car he was purchasing. Thanks to her insight, ability to listen to the client, and correctly assess the situation, it allowed us to make sure that Lydia is not only an expert in her field, but also a sensitive and attentive person who gives people joy and positivity in life. I will definitely recommend my friends to buy Hyundai cars, and the company's management will appreciate and encourage such employees.
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December 27, 2023
I did antikor twice. There are no complaints, they do not regret the material. The composition flowed out of the doors for a week. One of the disadvantages is that all the bolts and screws were mixed up from the fenders.
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September 10, 2024
Very poor service
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August 22, 2021
A good car dealership, the guys are professionals in their field. They work fast, they don't take too much. Your car will be in good hands here! If in doubt and choose between this salon and some other, then do not hesitate
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September 30, 2021
Hello everyone. I am the owner of a 2019 Hyundai Creta.in this 2021, there was a problem with the steering mechanism, the steering wheel began to turn tightly, clicks appeared when swinging and the zero position went, i.e. the car was driven to the right or to the left. I contacted the Goles service in Gomel on Lepeshinsky Street, it is also a Hyundai Dealer Center. The warranty engineer carefully studied the situation, made a steering diagnosis, filmed everything and sent an electronic request. After a positive response, a new steering column came, which I safely changed under warranty. Special thanks to Igor, the warranty engineer, who handled my problem competently and adequately and solved it in the shortest possible time. And in general, thanks to the HUNDRED "Goles" for the good work!!!
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March 11, 2021
The best car dealership in the city!!! Thank you so much to Lydia and Natalia for your work!!! There are no pitfalls, everything is clear and understandable, a human approach to customers!!!
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November 15, 2020
I bought a car, I am very happy so far, thanks to the manager Pavel Poenkov, everything is very simple and accessible, and most importantly does not waste your time in vain, always in touch with any questions. Thanks! Good luck and prosperity!!!
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August 11, 2023
A service where they can't change the oil in the ACCP!I was shocked.
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September 22, 2021
We contacted this salon. Just the youngsters! Everything was told, shown, explained. We constantly consulted on what and how to do during registration. I recommend it!
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September 22, 2021
Sales managers take a very responsible approach to their work! I will mark Catherine as the kindest and most beautiful)
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January 8, 2019
I liked everything, thank you very much!!!
I came from Russia to visit my mother-in-law in Gomel)
On the 2017 warranty Grand Santa Fe, I heard a knock on the steering gear on the road, it was not comfortable to drive, I was afraid that there was a serious problem. I decided to contact the official Hyundai dealer in Gomel, Republic of Belarus, not hoping that they would help. And the result exceeded my expectations - the guys checked everything possible, lifted the car several times on different lifts, found the cause of the knock and eliminated it. After that, I drove around Gomel calmly, thanks to the guys for their responsiveness and professionalism! Special thanks to Master Andrey!
But an SMS about the quality of service came with a link to the company's website, I wanted to consistently select all 5 stars, and after the first click, the site already accepted the answer as one. It is not clear that it was necessary to immediately press the fifth asterisk. I wanted to put 5, but I put 1. Now I'm correcting myself...
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January 29, 2023
They work honestly!!!
Reduced the price! They give a guarantee!
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January 14, 2020
I really liked this car dealership, we bought an automab for the new year, we really liked how we were accepted and prepared an automab. Many thanks to Lydia's seller for the pre-sale preparation of the car.....
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December 2, 2020
I came to put a radiator guard on the weekly Santa Fe. They put + the bumper was scratched on both sides and picked with screwdrivers. The molding was not completely in place. The office is of course about nothing-----
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January 4, 2022
So far, everything is not bad, the prices of consumables are only surprising, they are great for Gomel.
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May 29, 2019
I was doing another warranty maintenance on my car. Positive: good service, THEN spent 2 hours. Cons: very expensive, however, as with all official centers. They asked about the cost of new cars, which are much more expensive compared to similar models in the Russian Federation.
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November 15, 2023
Atmospheric place
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December 30, 2021
I liked this place. All right
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January 14, 2022
Good thing for hyundai owners)
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January 1, 2022
First-class specialists
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February 3, 2021
It smells like a barn, the consultants come to play on the computer
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June 22, 2019
Responsive staff, cozy atmosphere, everything is on the level! 5 points!
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June 15, 2017
I applied to the Goles car dealership for a certificate of the date of manufacture of the car. Despite the Saturday afternoon, the employee Andrey promptly organized the issuance of the document. I am very grateful for the prompt and professionally performed work. Such employees need to be promoted. They are able to make decisions on their own even in the absence of leadership.
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October 22, 2018
The service is expensive, the attitude is not very good either. It is especially noticeable if you arrive in an old foreign car. I don't recommend it
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January 29, 2020
I like everything... But there is room to grow!
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July 16, 2020
great. advise
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June 26, 2021
You are the best!
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August 1, 2019
Disgusting service is expensive and cheating
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October 23, 2019
Responsive staff
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