The plastic card is only a card, attached to the account. Why does it take ages to renew the card if Kaspi does it within seconds? I don't like Kaspi and I stay with you. But you must try harder.
The most terrible bank, they stink every day, it's just unbearable. I am not a client of this bank, I did not give them the right to process the database. I advise everyone not to take out a loan from this bank. They'll take out the whole brain.
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Аллилуич
Level 18 Local Expert
February 4
HomeCredit has few branches in Astana. Maybe there's only one full-fledged one? Because there are no branches in the shopping center, but branded racks for 1 person!
And here there is a full-fledged department, and therefore there is a huge queue, 15-20 people, and no one has simple questions. Everyone sits for 25-40 minutes. Therefore, you can easily calculate the time when you will be accepted. 15 people, 7 working windows, so you will be accepted in 50-80 minutes. The formula works perfectly.
The staff is very leisurely, they work as if in jelly. Why do something in 15 minutes when you can do it in 45?
In general, come here if you have 2-3 extra hours.
They harass small children with calls asking where Uldanai is and who they have to Uldanai. After answering their questions, I always get the same result: the next day in the morning they call again and look for Uldanai
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Z
Zara
Level 13 Local Expert
May 30, 2024
So far, a good bank
Loan payment has the opportunity to take a vacation 2 times, just go to the branch and do it in 1 minute
**** May 17, 2024
Coupon 5403, Manager Manager 3 is waiting for you.****
I would like to thank the manager ***Aisulu***
"I don't know," he said.
Let your work go forward*** Ms. Aisulu ****
The interior of the office could be improved based on customers. There is something to work on. Weak reinforcement of the cash register. What is the problem of providing enough cash. Sometimes clients cannot withdraw their deposits in full
Sooo long service. Half of the managers are always missing. I needed a certificate for a visa, I sat in line for an hour, an incompetent employee drew up the certificate incorrectly, I had to run for a new certificate in the morning, before filing docks, pay for it again, and wait an hour.
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Жизнь Геркулеса Пумы
Level 13 Local Expert
May 4, 2024
A clean, beautifully decorated compartment. The staff is friendly and provides detailed advice on the product being designed. There is no formal approach, which is typical for other banks.
Application crashes. I went to the bazaar and couldn't withdraw money. He writes that there is no Internet, although Kaspi worked at the same time. The call center is disabled, there was no notification. I stood near the seller for 20 minutes. As a result, I had to borrow on kaspi.
The Bank uses dishonest methods of working with clients. I took a consumer loan from them to buy a TV in Sulpak. The manager assured that the loan was interest-free, and he slipped a loan agreement with a rate of 40%!!! At the same time, the graph was given to me by a fake one, in which these percentages were not visible. Everything turned out when making the last loan amount - they told me that I owed them another 40 thousand... I had to pay, but I took an official letter from them saying that I didn't owe them anything more. I advise everyone to avoid this bank!!!