Helpauto.by
13 reviews
November 25, 2024
Unfortunately, this office does not fulfill its obligations, which they themselves prescribe, for example, you can return the item within 30 days if it does not fit. At first they are very sociable on the phone, pretending that there are "a lot of them", in fact — 2 people (see the very first reviews — they are, they could have already asked someone to write reviews). At first everything will be fine, and then you will receive a part that is either non-working (read other reviews), or, like mine, a generator with a broken bearing. You will be assured by phone that they will compensate for this inaccuracy at their expense, but if you refuse and send the item back, it will return to you, and you will have to lose not only money for this item, but also for sending it twice. Then no one will pick up the phone and kindly answer in Viber.
Everything would be fine, but they could already have a conscience: the part was ordered for mom, the car is old, she said this on the phone. Why mock a pensioner like that, guys?
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4
1
December 26, 2024
I ordered a GUR K Honda Accord tube from this seller, 1995 (art. 652-24). According to the seller, the tube is good. But in fact, when the handset arrived, it was in poor condition. The whole thing is rusty, the fitting is knocked down, the tube is jammed. It is impossible to put the tube on the car, because the edges are very knocked down and it is impossible to twist the tube with the key. I tried to resolve the situation with the seller, namely to return the phone back, but the seller refused.
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1
December 26, 2024
I ordered an ignition coil. The seller assured me that the coil was working. Putting the coil on your car, the spark did not appear. I thought maybe it wasn't the coil, but putting the coil off the working machine, a spark appeared and the machine started up. The seller did not accept the coil back, he said that it was working.
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1
December 24, 2024
I ordered a flashlight for Karina ye from Kazakhstan and called vacap . They didn't pick up the phone. Then I wrote to him and asked about the availability, he immediately replied that yes, the flashlight was available. They sent it to the SDEK shopping center . Everything is fine.
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1
June 22, 2024
Good afternoon.
A fuel injection pump part was ordered from 06/02/2024 . She arrived to us in a non - working condition . To which the employee told me, but prove that the part does not work. By asking me if I am an expert. We can conclude that it is not a client-oriented approach. It seems to me that it is your job to look at your details before sending them to the recipient. For my part , I have to make sure that the part is in normal condition , but here I just got a piece of iron that I didn 't need .
I started talking to him on the phone , he was always silent , did not answer , dropped the receiver on the floor of the conversation, and then wrote to me that the phone was not nearby, was far away and could not communicate with me when he picked up the phone to other numbers ! Is that how an employee can behave with a customer?
we went to messengers with him (viber), where he wrote, I don't have time for your "writing"....
They hardly sent us back, because the employee Roman sent us incorrect information about the head! (By the way, I managed to write 3 times). Next, my husband and I decided to make sure that the data was correct and found a review that he repeatedly incorrectly sent his full name, and in principle there were quite a lot of similar situations in this "company".
We sent the item by European post, which we pay for ourselves once again! And as a result, the parcel arrived on 06/13/2024 and no one is picking it up. I started calling Roman every day, he said the same thing every day, what can I do "I will tell the head", from today, 9 days have passed, the parcel is still useless to anyone.
I asked for the number of Victor's head, called him for a while to solve the situation, which is already decent I 'm busy . He never raised it.
After 14 days, the head Victor raised, said that he had been abroad, and before that my husband and I clarified this issue. In general, comrades, do not waste your money and nerves on this bullshit.
And the reviews, where there are 5 stars, are the employee Roman himself and the head Victor))
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6
2
August 18, 2024
I ordered an actuator on Nexia, the photo showed an anther and rods for opening / closing doors, they sent a rolled-up non-working actuator, without rods and anther, to my dissatisfaction with the 20 basic ones, insults and the transfer of cash and dignity to the seller did not indicate, photo correspondence, would not put a single star
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3
1
September 18, 2024
Everything is clear! I took the cylinder head - it was replaced without problems, since it was necessary to use mono injection, but they took it to the injector. Adequate people are working.
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November 10, 2024
They picked up the RF and installed it on the spot. I recommend
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1
April 22, 2024
It's good that there was time to stop by and we managed to inspect the spare part before buying. As a result, he refused to buy it. If I had ordered it, I would have thrown the money away. I don't recommend it.
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4
2
January 13
Great disassembly!friendly staff
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1
June 16, 2023
A sociable manager is waiting for you, who will pick up the spare part that you need. Helpauto is not only an auto disassembly, it also has its own tow truck. Which works 24/7. If something happens to your car, Helpauto will help you transfer the car, pick up a spare part and take it to a service station.
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4
6
November 26, 2023
Good auto disassembly,responsive guys, I recommend this auto disassembly
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3
6
January 6
They sell only junk
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1