Good afternoon, everyone!
I came across one of the most incredible jokes of using carsharing.
I was so surprised by this situation that I can't help but share it.
The situation is that if you take a car for more than 120 minutes or a day, as was the case in my case, then you will not receive a single bonus for refueling the car, but you will pay with your own money for stopping at the same gas station, for the mileage of the car.
Hello, are you serious?????
Not only is there practically no windshield washer in your cars every time, which should be in stock in the garage!!! These are your cars and they must be provided with a windshield washer, it is initially paid for and the car must be safe, and not find out, for example, on the road that there is nothing to wash the glass with, since there is no liquid!!! And the sensor that the washing machine was over was not on in the car!!! It is very interesting how cars are allowed with such violations and who services these cars?!
Secondly, you write to the chat about the windshield washer, the answer is: come in and fill up any water!!! The question is where is your loyalty, no bonus for refueling, no bonus for pouring liquid???
Hello at the moment I think the worst attitude towards the customer and the safety of the customer !!!
Rating with such disadvantages drops from 10 to 0!
Good afternoon! I would like to thank security specialist Dmitry once again for his help and advice! This man helped with an accident twice, and the second time where I didn't notice that I had hit the fence and left. They counted a little on repairs and, surprisingly, even less than they charge for the service station in which I specified the cost of repairing such damage. After the first case, I thought that they had paid for the repair with a hard hat and charged me, but after the second case, I was already sure of the truthfulness of the words of Dmitry's specialist! I will continue to use it and recommend it to everyone!!
After getting my license, I immediately started carsharing and a week later I stopped exclusively at Hello. Reviews about other companies and people's experiences left much to be desired. And for more than 1.5 years of almost daily driving and more than 1000+ trips, everything is fine. Yes, there were uncomfortable moments with the app, but everything was not perfect in this life, everything was solved very quickly. I am delighted with the support, sometimes I messed up with the completion of the lease and they made concessions to me. In short, this company knows a lot about the approach to customers. I still respect the service and want to continue using it.