There are always a lot of people in line, employees can't cope and don't have time to serve everyone because there are only 2 universal cash registers, sometimes 4 or an average of 3 service managers (they each have their own responsibilities, in some cases, one manager accounts for 50-60 clients per hour). People who don't want to wait or who have urgent business are late for their other business because they spend an average of 3 hours of their time at the bank. It would be worthwhile to reconstruct and optimize the work process and reduce the waiting time for consumers.
The legal department is great!
The credit department is also normal!
There are very few specialists for the common people. You have to wait at least 30 minutes, keep in mind.