There are always a lot of people in line, employees can't cope and don't have time to serve everyone because there are only 2 universal cash registers, sometimes 4 or an average of 3 service managers (they each have their own responsibilities, in some cases, one manager accounts for 50-60 clients per hour). People who don't want to wait or who have urgent business are late for their other business because they spend an average of 3 hours of their time at the bank. It would be worthwhile to reconstruct and optimize the work process and reduce the waiting time for consumers.