Interestingly, I called all day yesterday and couldn't get through to any branch. It's busy, then there's a beep, and then it's like a reset. It's just that there are 5-7 numbers on the site under each branch and it's impossible to get through to any of them.
A very irresponsible attitude of the manager (A.....m) towards customers and their savings. I advise you to contact other departments. In simple words, he does not know how to work.
In general, I would like to say briefly about the work of the ENTIRE Halyk Bank system - it's disgusting. Constant system failures, program freezes, managers leave for lunch every hour from 9 a.m., 2-3 windows are open at most, waiting in line is always at least 2 hours.