Grand-auto
121 review
August 11, 2021
Good afternoon.
I really hope that my review will be read by the company's administration.
I used the services of this carrier several times, until the last trip everything was at the proper level. Polite drivers who are attentive to the requests of passengers, clean interior, comfortable seats.
At the end of June 2021, during my last trip on the Gomel-Moscow route, there was not just a tactless attitude on the part of the drivers, but simply boorish.
The light was on in the cabin all night, and my request to turn it off was answered: it does not bother anyone (it was said in a rude way) and in general, they added to me, according to the rules, we must drive with the lights on in the cabin.
By the way, I travel very often for work (for the last five years every two to three months) and NOT ONCE, not a single carrier, turned on the cabin light throughout the trip.
I had to look at the interior lights all the way.
I don't want to say that all drivers in this company are like that, but the last trip with drivers who have mood problems spoiled the impression of the whole company.
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9
2
May 6, 2022
Thank you so much for your service and hard work. The company is good, I liked the trips because I work in Moscow myself. The drivers are polite. The trips are comfortable in compliance with all the rules. Only positive feedback from your company.
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6
2
October 14, 2021
Many thanks to the driver Vladimir, with whom I went for the second time. The first time, a month ago, on the Dovsk Gomel sea route, the second time is Pridneprovsky Gomel. Attentive, tactful, pleasant to talk to. Thank you for such employees. Everything is fine on the bus too, there was a little misunderstanding with the payment. This is my misunderstanding in transferring money from Belarusian to Russian. Everyone figured it out. It's all good. Thanks!
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5
2
June 17, 2022
Comfortable buses. Polite and responsive drivers. On the way: St. Petersburg/Gomel-Gomel/St. Petersburg there are 4 sanitary stops in each direction. In the center of the bus there is a cooler with cold and hot water, blankets and pillows. Clean seats, removable headrest covers, air conditioning in every bus. An intuitive and simple application for booking tickets with a layout of passenger seats.
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3
2
June 24, 2022
The seats on the gray bus are poorly laid out, it is not very comfortable to lie down. Wi-Fi is not working. And there are no outlets to charge the phone. This is very inconvenient, because everyone uses phones on the road. Overall, the drivers are doing well. We reached St. Petersburg faster than the specified time.
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3
3
August 17, 2021
Good afternoon!!!
I want to leave a positive review about the company Grandauto)))
We use the services of this company not for the first time. On August 1, we were traveling on a flight from Moscow to Gomel. Boarding the AU in Moscow was without delay, everything was calm, without any incidents. I would like to say a huge thank you to the company that people who are not sober are not put on the bus, which surprised me very much and which I was very glad about, because we were traveling with a child, and I'm sorry I didn't want to breathe this fume all the way. I heard out of the corner of my ear that someone was outraged, allegedly there was no money for a return ticket… My opinion: if you find money for a drink, you will find it for the way back.
The drivers are friendly, stops as expected, for coffee, toilet, smoke break.
The road was easy and not noticeable.
There are pillows and a blanket on the bus, if anyone needs it.
Thank you so much again!!!
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5
5
February 5, 2021
I would like to leave a review about the trip on 02.02.2021. Thanks a lot to the guys drivers, very polite, tactful, and attentive, both on the road and in communicating with passengers. The trip was superbly easy, even despite the carping of the traffic police, one lady was unbuttoned (((( it's a pity if the driver is punished. In general, I travel with you all the time, and I am always comfortable. Thank you for being there!!!
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6
5
July 1, 2022
High-quality service, good drivers! But I'll lower the score. Once they ordered a ticket to one city, but had to go to another (there was simply no other option), they had a mistake. But, in general, I am satisfied!
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3
1
January 28, 2021
I ride to Moscow regularly, so I've gone through all types of transport and carriers over the years. In December, I had to leave urgently, I found a GrandAuto. I read the reviews, my hair moved, it's like a "branch of hell")) But based on the recommendation of friends (who are trusted more than the unknown from the Internet), I took a chance, I still had to go. As a result, we issued, consulted, and answered questions. They put me in, took me out, dropped me off. I got what I wanted. There is a slight delay at the border, well, all sorts of employees work there. The bus was Chinese, new (much better than our dead MAZs). The comfort is sufficient, efficiency and goodwill are present (maybe I'm an unassuming passenger, or maybe I'm lucky ... or maybe this is the norm). BOTTOM LINE: based on travel experience, I am satisfied, I recommend it! according to the amount of negativity in the comments, there is a suspicion that competitors are being active instead of improving their proposals)) The company is successful and it would be nice if the commentators could be authorized and find out if such a person was on the flight or invented everything for himself (this is so for the record). Have a good trip to everyone!
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6
5
May 29, 2021
I constantly use the transportation services of the Grand-auto company for trips to Europe.
The route St. Petersburg-Gomel and back. We're getting there great! No transfers at the border☝ I really like long-distance roads. Cars, trains are my everything. Of course, the bus is not so convenient, but I would prefer it to the plane. Not because I'm afraid to fly, I just like these trips. Because it is not expensive compared to a train or plane, they have a convenient schedule and frequent flights, and quite comfortable travel conditions. There are two drivers on the "board" of the bus. The buses have Wi-fi, TVs, a blanket, a pillow, air conditioning. Every 3 hours there is a stop for 15-20 minutes. After each boarding, the driver checks if all passengers are in place. During my trips, my bus never broke down and there were practically no delays on arrival. Therefore, I advise you to use their services🚌
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5
2
January 9, 2023
Friendly drivers, thank you for the safe way to Moscow, the cost of the trip is 5 stars, minus there was no Wi-Fi in Belarus.
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3
3
January 20, 2021
Hello!!!
I want to thank the grandsutoby company! We were traveling with a child on the Gomel-Moscow route in December and Moscow-Gomel in January. The administrator took into account all the preferences for choosing a seat on the bus, the drivers are very respectful to each passenger, they answered all questions very politely to everyone. The bus is very clean, neat, warm, there are additional pillows for convenience, and if someone suddenly feels cold, you can take a blanket. The trip was calm and easy. Arrival without delay.
Thanks again so much)) We will use your services in the future.
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4
4
August 16, 2022
Everything is fine, but I would like to register online without having to visit the ticket office of the bus station (Moscow-Gomel)
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3
December 5, 2022
The buses are very comfortable, the drivers are polite and very attentive. I recommend it!
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4
3
August 5, 2022
Gomel - Saint Petersburg, 07/11/2022.
Thanks! Convenient, fast, polite drivers.
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4
2
April 14, 2021
On April 13, 2021, I was traveling from Moscow to Svetlogorsk with the GrandAuto company
The trip was 5+!!! Drivers are tactful, polite, and careful in driving, which is very important when traveling at night.
The interior is clean! There are blankets and pillows for the head. You can relax and sleep in peace😉
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4
3
January 1, 2022
The buses are ancient, and the service is from the 90s. There is no timetable for stops. Drivers are typical collective farmers, to the question "how many minutes will the stop last" they answer "I don't know" or "while we're standing ..." The whole trip depends on the mood of the driver. Rudeness.
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5
2
December 4, 2021
Good afternoon. I would very much like to continue using your services, therefore, we kindly ask you to arrange payment for travel through the terminal at your office 704 on Privokzalnaya 1. Agree - it's much more convenient. Thank you.
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5
June 19, 2022
I use this company more than once, everything is fine! It gets to Moscow quickly! I like everything!
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5
2
October 30, 2021
Thanks to the drivers for the principled decision not to let people on the bus when they are not sober💪
I drive often and without "interruptions"
, special thanks to the drivers for excellent driving. You are the best))))
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6
3
August 16, 2021
I travel with this company all the time, I like everything! the price is 2 times lower than by train, the time is the same for the trip. there are many stops, it's more convenient for me. And the fact that people write about the border, so it does not depend on the drivers at all!
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5
4
June 14, 2021
The trip St. Petersburg - Gomel, Yutong bus, new, arrived almost 1.5 hours earlier than the estimated time. In the cabin there are TVs, WiFi, USB charging, comfortable travel pillows and blankets. Attentive drivers, an escort.
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6
2
May 8, 2021
Attentive, responsible drivers. The buses are clean and comfortable enough. We arrived on time. There are no complaints against the carrier, it fulfills its function.
There are inconveniences from the passengers themselves, who forget that they are on public transport.
For me, the main thing is the safety of the trip, grandauto copes with this.
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5
2
September 12, 2020
I was traveling from Gomel to St. Petersburg, everything is in order. At the booking stage, the dispatcher asked what documents I had.When boarding the bus, they also asked what documents, asked if they had forgotten?)
The trip was comfortable, blankets, pillows, stops, as expected, everyone managed to go to the toilet, coffee and smoke.
There was one drawback, it was very hot in the cabin.The passengers asked to turn down the stove, the drivers said it was climate control and it regulates the temperature itself.I love the heat, I'm 25-26 degrees by itself, but even I was very, very hot.As a result, when we went out in the morning to St. Petersburg in the cold and wind, arriving at 7 a.m. on September 11, I fell ill (
If it weren't for that, we would have arrived comfortably.
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6
2
January 17, 2023
A good bus, comfortable. The drivers are very polite)
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3
2
July 22, 2021
I was driving Moscow -Gomel on 07/21/21, polite drivers, careful driving, clean interior. Thank you so much for a pleasant trip!!!!!
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5
4
May 15, 2021
Great company. The bus arrived ahead of time, which is good news. The company got into the situation and returned one of the two tickets purchased, as circumstances arose for the second passenger. Thank you very much! I will continue to use the services!
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4
2
August 22, 2021
This is the best transport company. The most important thing is reliability! There are never any schedule failures. I always use their services when I go to St. Petersburg or Moscow.
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3
3
September 21, 2020
Gomel-Moscow. August 24. 2020. It's a complete deception. The bus is a Chinese wreck, instead of the promised comfortable one. The toilet is not working. Passengers are not allowed to sleep for up to 24 hours-the shift driver wants to watch a movie!!! turning on the sound for the whole cabin.
Double boarding: part of the passengers (half of the bus) sit next to the railway station. Apparently, according to the "left" tax-free tickets, which are sold either by controlled travel agencies or by drivers.(For the prosecutor's office and the tax service, please note). I will not recommend it to anyone!!! There is a bus from Mozyr via Gomel an hour earlier. Compared to the Grand Tour, it's not even heaven and earth. The Grand Tour is a "dungeon"!!!
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5
4
July 20, 2024
Everything is great!!!
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1
February 19, 2020
A good transport company, comfortable buses, good service on the way (stops, movies, Internet, recommendations, pillows and blankets). A real inexpensive price. I use it myself and recommend it to everyone.
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5
4
August 3, 2021
I have used the company's services many times, recently the quality has dropped. They asked to turn on the WiFi - the drivers ignored it. When the requirements for entry into the Russian Federation were introduced (07/15.21), the carrier called on the day of departure (several days have passed since the entry), therefore, many refused and returned half the price for the ticket (they acted like rats). Not every bus has an air conditioner working properly. In general, as luck would have it, one trip is normal, the other with shoals.
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4
3
January 18, 2022
These beggars refuse a paid trip, under the pretext that the border with Belarus is closed, then lie that this is not the case. Although, conversations with the driver who refused transportation from St. Petersburg to Gomel and conversations with the dispatcher are recorded. They don't care, they'll strangle themselves for 5 thousand!!! I attach a photo of the receipt that was given at the bus station that we were not taken on the trip for the above reason!!!
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5
3
October 1, 2021
We had a nice ride. They didn't even get off the bus at the border. The drivers are polite. 4 stars for forgetting a passenger at a gas station near Moscow)) 🤣🤣🤣🤣
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5
1
March 13, 2021
The Grand Auto Company Is A Nightmare!!! The horror!!! Hello everyone!!!
I still decided to write this review so that people would know who they are contacting.
I left Gomel for Moscow with them on March 7. I will remember this trip forever, because until 4 a.m. on March 8, we were kept on a bus in Novozybkov near the Border Control department. As a result, about 7 people left the bus. As I understand it, the Grand Auto company puts people on the bus and does not even look at the documents that give them grounds to cross the border with the Russian Federation.
Total: we arrived in Moscow at about one o'clock in the afternoon, instead of 7-8 in the morning. All plans are skewed. I advise you not to contact them. It's just a shame for the company!!
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6
3
April 20, 2021
A good carrier! I have used their services three times and there are no complaints about the service! The buses are new and clean, and the drivers are cool and friendly! I recommend it to everyone!
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4
3
November 24, 2020
I was driving before the quarantine. Moscow -Mozyr . from a warm camp. We boarded the pink bus at 20.45, at the first parking lot in the Kaluga region. Near the pancake house, they transferred us to a gray Hyundai, justifying that the first bus does not go to Mozyr.Okay.
We arrived in Rechitsa and again transferred to the green sprinter cargo passenger. 2 transplants is too much. I do not recommend this company to anyone!!! Avoid traveling with them if possible.
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4
2
November 1, 2020
Buses mostly run at night and it is impossible to find out the exact time of arrival. There is no connection with the office or the operator. You either have to wait a couple of hours for arrival or the bus arrives 2 hours ahead of schedule. It would not be bad to reflect the bus tracking on the company's website.
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3
2
July 24, 2021
I drove from St. Petersburg on 07/23/2021 to Mogilev very quickly and professionally, the drivers are well done
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5
2
June 3, 2021
Everything is fine, but on the day of departure, the operators did not answer the call for a long time. It is not clear whether the bus will arrive on time or not. You can send an SMS about the delay.
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5
August 7, 2019
Good afternoon.I will not recommend this carrier to anyone.For me, this is a terrible dream. I booked tickets in advance on August 1, confirmed the reservation on August 4.Result:they just push me out of the bus, where my child remains.You've handed in your ticket and you're not going.I'm calling dispatchers in Moscow-that's what it is...They don't give a shit, we've booked for you, figure it out for yourself.Wild horror, after humiliations and trials, for a paid service, I got nervous stress.A drunk passenger on the bus, who should have been prevented from taking the bus, behaved disgracefully.Here is such a trip from Moscow on the 20.45 flight.The director of the company should be ashamed of such services.If you want to experience stress, use the services of this company
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11
5
January 29, 2021
We always travel with this company from St. Petersburg to Minsk, Gomel. Always clean and good buses, excellent drivers. I really like everything!!!
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3
3
July 14, 2021
Everything is fine. But the behavior of the drivers spoils everything. As if they were kings and gods. Come down to earth, to us sinners!
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6
November 20, 2020
The carrier does not care about the health of passengers, people are allowed into the cabin without masks and do not control their wearing during the trip. I do not recommend this carrier. Trip Moscow-Gomel 20,11,20
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5
2
May 8, 2021
I was traveling from Gomel to St. Petersburg, quickly, conveniently, comfortably.
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5
1
November 30, 2021
Super but it's faster by plane and relatively not expensive
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3
February 24, 2020
Buses have become less comfortable . If you buy a ticket for one carrier, they put you on the bus of another carrier. Unjustifiably inflated prices during the holidays or on the eve
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7
3
May 18, 2021
A good carrier! Optimal prices, good service
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3
3
November 21, 2023
Great
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1
April 3, 2021
Instead of a bus, there is now a minibus. It is inconvenient to sit, there is a transfer at the border, which no one warns about!
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5
4