Гостиный двор Волна
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Партизанская
185 m
23 reviews
September 15, 2024
Hello! I would like to leave a review about your guest house. We rested with you in August of this year 2024. The disappointment was just huge, what is the service, cleanliness there is not known from the word "at all"! After driving to the place of rest for 35 hours, no one was waiting for us, there was no person on site who was engaged in resettlement, the tenants who arrived earlier helped us find him. We waited 30 minutes for him to come (we just stood outside with our suitcases) Upon arrival, a man named Sergey began to argue and express his doubts that we had paid for the room (in advance!!) not in the 1st case , but in the 2nd . Just raised my nerves! He did not finish reading the contract, exactly where the building is registered and stood arguing, saying "call the manager, etc." it took another 30 minutes!!! As a result, we moved into the 1st (paid) building. But then there was another disappointment, it was the dirt in the room!!! Just dirt from the previous tenants!!! They put a bucket of funds under our door and we cleaned it ourselves. They haven't cleaned it once in 10 days, it's not customary there. Yes, the 1st building is new, yes on the seashore, BUT there is NO respect for those who chose you and paid the money!!!! There is not even an elementary closet in the room so that you can put things out, no soap, they brought half a roll of paper. I want to return to Abkhazia, but not to your guest house
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1
August 23, 2024
We had a rest in July. We booked in advance, Sergey Nikolaevich met us at the border. The sea is within walking distance. That's where the advantages ended. The room was not cleaned at all, the plumbing was in terrible condition, the toilet had not been cleaned for a hundred years, the water in the shower was bad, the bedding was gray, washed, like towels. A room for 3 people, one bedside table, but it also had no back wall, everything was falling down. There are no mosquito nets on the windows, the mosquitoes sang songs all night until they bought remedies for them themselves. The kitchen is very dirty, there are few dishes, the garbage cans are constantly filled and an unpleasant smell emanated from them. There is no Internet from the word at all. We lived on the second floor to make calls, text messages, and were forced to go down to the courtyard and just catch the Internet near the trash cans. The host reacts inadequately and rudely to all our comments. As it turned out later, there was no maid at all, so the rooms themselves washed the floor, cleaned the toilet, the sink, and even swept the stairs. An unpleasant impression of this guest house. We were before that a few years ago, then there was a maid and the kitchen was working. Now everything has not changed for the better. Sorry...
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1
July 18, 2024
In general, the rooms are not bad, the first coastline, very polite hosts, confused only by the fact that it was stated that the rooms have a hairdryer and it was not. And when asked to give out a blanket or a blanket to hide, they brought a Soviet barbed blanket without a duvet cover. And that's in a few days. During the 9 days of staying in the room, they never cleaned or changed the bed, usually I do it every 3 days. + It was very unpleasant that we booked a room for 2 with a sea view for 3500 . Upon arrival, it turned out that there was only one such room left, they showed it to us and there were walls in mold with wallpaper that had fallen off. And it smelled very musty. To which we were offered a 3-bed room. But they have already charged us 4000 per day. It was very unpleasant. Since we booked the accommodation in advance
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