We constantly buy medicines at the pharmacy located in our house on Imanova 41. Friendly and professional pharmacists used to work here. But with the arrival of a new employee, Assem, the situation deteriorated dramatically.
Assem answers questions about drugs, for example, about the availability of analogues, with a dissatisfied look and the words "I don't know". Ignores greetings or responds through clenched teeth. Communication with clients is accompanied by irritation and an unpleasant tone, and requests to explain information about drugs should be refused.
When I tried to make a comment about the need for polite communication in the service sector, Assem said that a pharmacy is "not a service." After that, she began to mockingly bow and say, "I listen and obey." This behavior is extremely unpleasant and unacceptable.
Regular customers, such as our family, appreciate quality service. A pharmacist is a part of the service sector where professionalism and basic communication ethics are important. The assembly scares away customers with its behavior and spoils the reputation of the entire network. She always has a repulsive expression and an unpleasant manner of communication, as if clients are bothering her.
We hope that the management will take action. We are very sorry that not only the pharmacy where we always shopped is now associated with such service, but also the entire network that we have always preferred to use.
The Mansurov family.
PS we went to read other reviews with one star on 2GIS, so much has already been written about it, it turns out, and it's not surprising (((( Management, take urgent action!
I visit very often..
But the prices on the website differ from the prices in pharmacies.. well, 500 tenge for sure..
it's useless to argue..
She does it through kuar
A wonderful pharmacy. I bought medicines in it several times. Clean and tidy, pharmacists are always polite and tidy. Prices are slightly lower than in other pharmacies in the city.
Hippocrates should not be loved for having lunch. Plus, there are always no necessary medicines. Previously, this network was top in Astana, but now it is no longer being raked out. I rarely come in, only if I found something. But if it was not found in other pharmacies, then it is unlikely to be here