a good store with a good assortment. there are often good promotions. the queues at the sales are large, on normal days it is quite comfortable and fast
It's been one of my favorite stores for five years now. Although not quite at home, but on the way. A good selection of high-quality assortment - the entire extended line - from milk to fruits. Most of the cashiers are already recognized as your own))
Keep it up !
The seller messed up (weighed the chicken thighs at the price of the fillet) corrected after my remark, yes, she made a mistake, it happens, but she does not guess to apologize.
I have been a buyer of Hippo at 30 Gorodetskaya Street for more than 5 years. Since 17.01.22, the social discount program for pensioners has changed, I wanted to clarify some points related to this program in the store's information center. But I could not get through to the phone numbers of the information center on Gorodetskaya indicated on the store's website within 2 days. The whole time was busy. On 18.01.22, at around 14.30, I went to the information center. At that time, 2 young employees were present there – Ekaterina Alexandrovna (E.A.) and a brunette with long hair. Ignoring me, the brunette turned away and began to talk with her colleague E.A. I had to interrupt their conversation with a question ("Where can I get a questionnaire for a new program?"), which noticeably caused their dissatisfaction. The brunette came out, and E.A. began to "explain" with raised intonations that I had to re-submit the questionnaire I had already filled out in connection with the introduction of new rules. Moreover, there was zero useful information from her tirade, not a word about the rules themselves, and she also did not say that until 02.01.22 it is possible to receive a discount on a pension certificate. When E.A.'s employee was asked to lower her tone and speak a little more politely, a stream of rudeness poured down on me, saying that she could have taken the questionnaire from the table herself, that there were questionnaires lying there and I didn't see it (I see, but I already filled out such a questionnaire earlier when I received the Asoba card, from where I need to know that the same questionnaire is for a pensioner, it's just being filled out again ...). Then a brunette partner ran up, and the two of them continued to be rude. It got to the point that they started threatening to call security and that you would be "put out the door of the store" (this is a quote, literally; I am a 60+ person who just asked a question and asked to answer politely, and thus became an irritating factor for them), and in general everything is recorded with sound on video. Then I asked to call the store's management, to which there was the same rude response: "the management is having lunch, come back later." And after all, EA said that, they say, there is nothing to go to the store in such a mood. I.e., in a couple of minutes to bring a person aged to high blood pressure, to be rude – is this such a "standard of communication" at this information center? The brunette still called security, the employee silently listened to me, promised to figure it out, although it is unclear how he will do it. By the way, in the 10 minutes that I was in the information center, not a single call was received there. I suspect that there is just a tube removed or something similar. Conclusion: I will go to the store on Gorodetskaya in extreme cases, and I will take the completed questionnaire to another information center, because there is no desire to get another negative from "communicating" with brightly made-up employees, whose main functions include chatting with each other, as well as being rude and sending the buyer who dared to ask his question to hell. P.S. It
would have been nice if the store's management had picked up and watched the video from the infocenter that day, since they scared E.A. and her colleague so much. It is impossible to describe all that rudeness in a nutshell, but from the recording of the conversation it will definitely be possible to conclude about the competence and compliance with the workplace of these persons and who needs to be "put outside the store".
P.P.S. For contrast, I give excerpts from the Hippo website, the section about the Company https://gippo.by/about /. After "such" communication at the information center, all of the following sounds like mockery:
Vision
• We, the HIPPO staff, love our work. For us, work is not only what we do, but also what people get from our work: satisfaction, positive emotions, a sense of novelty and permanence.
• We live our business. Therefore, we take care of the assortment and quality of goods, freshness of products and attentive attitude to the buyer.
• Our employees are our HIPPO, they speak on his behalf, in his voice.
• That is why we devote so much time to the issue of training and working with staff.
• We are maximalists. We always do more, we exceed the expectations of our customers.
• We anticipate the wishes of customers.
• The customer feels our concern. And he falls in love with our store.
The mission
We want to be the best for you. It inspires and fills our lives and work with energy!
• We want to become more than just the best or most visited store.
• We want to become your favorite store.
• We want to become a part of the customer's life.
• Turn a familiar routine — an ordinary trip to the store — into a FAVORITE pastime.
• Smiling sincerely even at the end of a long and hard day is not difficult. Provided you love your job. And we love her.
A very large assortment. There are always good vegetables and fruits, a large department of healthy nutrition. Very uncomfortable carts - too wide for aisles, especially in the bread department, and heavy.
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Anonymous review
August 12, 2020
I am a pensioner, I like the Hippo store on Gorodetskaya. Good and regular discounts of 7% for pensioners, fresh meat is always on sale, discounts on it, fruits and vegetables are often on promotions, a wide range of dairy products, I like "black Fridays". I go to the store with great pleasure from Ostroshitsa Street. Thank you very much for the good service.
An excellent hypermarket, a large selection of products, stationery, for cars, for sports, children's goods, it is very convenient when such a hyper is under the house!
Perhaps the best store in Uruchye today. We are pleased with the wide range of vegetables and fruits .You can always buy high-quality meat and poultry here. Dairy products are also on top.
In addition, there are many related products in the store.
There is a little lack of fresh greens in the form as it is presented in the Store of the GREEN chain, /DANAMALL/
Although the air freshener that has recently appeared here has already been noticed. A good bonus policy.
In general, this store fully corresponds to the ideas of a modern commercial object.
My favorite store. There is always everything, but then the problems are too old with bread). It is noteworthy that live terminals and oysters have appeared, which is good news)
All hypermarkets are approximately the same, it is difficult to single out something special. Everyone has their own style, so thank you for being there, competition makes the price ultimately pleasant for the buyer!
With such a staff, there is no desire to visit hippo at all. Through the word mate, an appeal to the buyer, to you. There is a delay, transshipment of goods, products are stored in violation...
The store itself is good, but having wanted to buy a large amount of cheese and get advice on products, I had to wait 20 minutes for an employee of this department to come up…
There is a large selection of goods, there are budget and more expensive products.
A lot of shares.
The store always looks full, there are no empty shelves and no shortage of goods.
Polite staff. Clean, wet cleaning is constantly carried out. Sorting of the goods. A high range of goods. Large parking and convenient for this type of store.
A wide range, after garbage and foul-smelling Shops and other things, visiting this store is like a breath of fresh air. Surprisingly, there are a lot of pensioners, perhaps there are special programs for them.
Among the disadvantages: the mess on the DMPS and promotional areas, prices can not always be found, you often have to use a scanner, and it regularly slows down. The staff in the hall does not always have information (I'm not talking about third-party merchandise), it's often easier for them to say "it's over."
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Anonymous review
July 16, 2021
A good store. I look in every two months for sure. Usually on Black Fridays. The selection and assortment of products is very large. I'm packing to the fullest, but in moderation. There were no complaints or comments, although I have been visiting the store for several years. On normal days, when there are no stocks, I don't look in, it's expensive.
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Arvid
Level 30 Local Expert
May 1, 2021
A great store. A huge selection of food and non-food products. Fresh and delicious pastries. Fresh fruits and vegetables are always available.
Sales and promotions are often held.
The staff is always polite and competent.
I am very pleased with the availability of self-service ticket offices.
Large and convenient parking.
I recommend.
A good hyper with a rich assortment.convenient location.promotions, all this makes visiting hyper as comfortable as possible
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Алекс Алекс
Level 9 Local Expert
March 8, 2023
Like all hypermarkets, but there is a big plus here there is no funny electronic queue in the meat department, there used to be a large selection of foreign cheeses, it's a pity that this is no longer there