GiperZOO
111 reviews
March 2, 2021
Order here if you have a lot of free time.
The work with the store started quite casually: it was not possible to form an order after registration in the personal account, they say, not all fields are filled in (it did not allow editing the field with a mobile number, because registration was carried out by e-mail). Okay, ordering goods without registration in the office — to hell with it (Sunday). They called back the next day in the first half (Monday), said that "the site was hacked, troubleshooting is underway," and one item is not yet available (air conditioner for fish). I missed it, it's not critical — I didn't plan to put the fish in the aquarium right away anyway. The courier delivered everything on time, everything was in one piece.
Further, due to the lack of some decorations and food, it was decided to place another order here (two weeks have passed since the first order, by the way). The personal account still does not work, you have to form an order without a login. Okay, the shopping cart is formed, the order has been sent. A call the next day from a store employee — there is no necessary position (the site indicates that the product is "In stock"). Okay, I'm clarifying if there is another product — the store employee offers an option: she cancels the order, I myself re-create the karzine. Done: after a while, the call again — one item is again out of stock, the second is there, but the size (pebbles) is smaller in one package (out of three to order). Okay, I think, but it's already starting to piss me off: if not everything is available, then why the hell not indicate it on the site? I agree to the order, because pebbles and food are a priority, decoration is not critical. Confirmation of delivery: from 10 to 12. The day of delivery, the time is 12:18. There were no calls from the courier. I call the store itself: the staff does not know where the courier is, they assumed his delay in the warehouse. After 20 minutes, there were no calls from either the courier or the store.
Apparently, the store is a typical overbought, which does not import itself (according to the foreign trade register). Plus, importers are listed in lots. According to the "Card File Buy" service and the trade register of the Republic of Belarus, the organization has 2 Online stores (domain address plus Online store), plus the legal /actual address: Uborevich, 95. Here the question arises: the rest of the stores (Russiyanova, Filimonova, Pushkin Ave.) are linden or are registered to another legal entity/ IP?
Anyway, the lack of synchronization of "warehouse—store—Online store" is a minus, it can be seen that savings on software are affecting. It is not known if these products are available at all, or if this is done only to try to keep the customer. There is also a question about the culture and courtesy of the store's employees and the courier, who think that not warning about delays is the norm.
I do not consider it necessary to buy anything here in the future, it is a waste of time and nerves somewhere. If you want to buy something and really value your time, walk past this store.
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7
1
October 5, 2023
A good store.The staff is competent.The prices are adequate.
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1
March 4, 2021
I made an order in an online store for an aquarium. The order was accepted quickly, helped with the selection of soil, grottoes and plants for it. The delivery was fast, I was satisfied, I will order more)
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1
January 30, 2021
Positive :
1 large selection of goods
2 affordable price
3 delivery to the apartment
Minuses:
1. Long wait for the order,waited 10 days
2. They promised compensation in the form of treats for animals for waiting, but they never brought it.
3. I ordered for more than 200 rubles, chose a backpack as a gift, as a result, the backpack was not brought.
4. I called about this for two or three days, they said they would sort it out and call back, in the end no one figured it out and did not call back.
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3
1
October 15, 2024
Great store
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April 3, 2024
There is a choice, and it suits you
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August 23, 2021
A good store. There are minor flaws, but this is due to a recent discovery. There is everything in principle and in a good assortment. I use it all the time, thank you.
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3
September 6, 2021
I've never seen a worse online store!!! It's just a terrible job for all employees in general. The product is never in stock in fact, while on the website there is information about availability! And the last straw - when the product was waiting for 4 days, as a result, they called and said that the product was out of stock!!!!! Customers are not respected at all!!!!!!
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2
1
March 18, 2022
I ordered dog food from this store twice and twice they had some kind of jambs.Last time, the entire order was not delivered.Bonuses were not written off today.Then why give them?
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2
1
April 28, 2020
Unfortunately, the food that our cat eats is not sold here. We always buy aquarium fish here inexpensively and the assortment is good. The friendly staff is always happy)))
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1
April 12, 2021
We bought a cage, it didn't fit the size, we made a mistake ourselves...it's okay..
I called, clarified what can be done...it was not quite correctly explained)) ...
Well, okay....)
I decided to change the cage after all, called to clarify whether certain cells were available ..... the manager promised to call back in 5 minutes .... It's been 5 days ....
Guys, where is the FACE of your organization!?
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3
1
September 8, 2021
A large store with a huge selection of goods and a bonus in the form of a large number of fish and small animals.
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1
June 17, 2021
Well, I made the order two days ago, and they never contacted me. Nothing terrible happened, and on the contrary, it is wonderful that I did not contact this store, as I managed to read the reviews. The conclusion is one dear, read the reviews before buying any goods.
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1
1
April 28, 2021
I've been trying to order food for the third month, because I liked the price. But everything is very problematic ...
the bonus card was never delivered, bonuses are not credited, we are waiting for the order for 4 days, according to. No one calls back.
It seems that they don't need customers, especially regular ones.
It's better to overpay than to work like this.
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1
1
July 9, 2024
Space prices.
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1
June 24, 2024
A good store with nice prices.
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December 9, 2019
An amazing store for any animal. It's just great. They are sociable, polite, welcoming and always with a smile. They will help and give advice. Keep it up girls. You are the best
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5
2
February 16, 2021
Today I went to mazagin on 02/16/21, and was horrified.There are dead fish in the aquarium, there are a lot of them, moreover, where the living swim. How can you buy fish from you after this, if it is assumed that they are already
all contagious. And not only in aquariums, but also in jars separately. Unfortunately, this is not the first day that when I go in, I'm alone. Please take action.
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2
2
April 29, 2022
The staff was very rude, they did not want to sell the hamster, they waited for a technical break not for 10 minutes, but 25. Please take some measures.
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2
1
May 20, 2021
I liked everything. I put 100,500 stars for the consultation. It is clear that people with knowledge of pet supplies are working. They couldn't tell me everything so clearly anywhere else and pick up my cats like here.
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4
December 14, 2021
The availability of the product is indicated on the website incorrectly. The prices shown on the website are incorrect. I am glad that they can invent fairy tales as the product is out of stock when the wrong price is indicated.
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1
October 18, 2021
A super store, the saleswomen are kind, if you don't know something, you can safely apply. Top Store👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
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1
August 17, 2022
Any product. Prices are available. The staff is good
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January 28, 2022
Don't waste your time! Most of the products are out of stock. The prices on the website do not match the prices in the store. And for tax information, they do not issue checks
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2
October 27, 2024
There is not always what you need
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April 13, 2023
Attentive and courteous staff
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November 28, 2020
A wonderful online store. The site is still in the process of being finalized. But all the unclear questions can be found out by phone. I really liked the consultant Tatiana. Thanks to her, I got a wonderful aquarium.
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3
1
February 23, 2022
The staff is very friendly. It is clear that they love small animals)
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October 18, 2021
I ordered the product on 18.10.2021.
They said that from 17:00-21:00 on 18.10.2021 they would bring it. No one called, and no one came. I do not recommend this store.
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1
1
July 9, 2022
A spacious store, a large assortment.
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1
March 15, 2022
Terrible online store, ordered filler, they feed you breakfast, then it turns out it's not there
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1
1
December 24, 2021
A lot of zoo products at low prices, opposite the supermarket Green
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2
August 31, 2021
A very good store!! Everything is there! The staff is awesome!
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2
1
August 6, 2020
A wonderful store, a rich assortment, reasonable prices. There is a parking lot for cars near the store.
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3
2
March 4, 2021
I have been a customer of this online store for a long time.The food that I buy for the dog is always available, the goods are delivered on time.They always delight with pleasant bonuses.
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3
1
March 9, 2023
Polite good sellers
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May 5, 2022
Low prices, good selection, online booking
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August 4, 2020
There is a lot of choice, but sellers discuss their personal lives in full, not paying attention to customers. Price tags are not everywhere. When asked about the price, employees fall into a stupor.
Three stars only for a good assortment.
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1
3
November 21, 2020
A large selection of products, good prices, qualified sellers. I liked.
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2
1
February 16, 2021
A good store. There are many different bright fish. The consultant gave good advice.
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3
1
March 18, 2019
Great store, polite sellers. The assortment is super. And nice discounts. The only store in Chizhovka with such a wide assortment.
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6
1
June 15, 2020
The store is large, there is a sufficient selection of food and everything that pets need, the staff is responsive.
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3
2
April 17, 2022
It has deteriorated, the assortment has become much smaller, the prices are high.
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1
May 27, 2021
A great store, a very large selection, the most pleasant girls-consultants
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4
March 30, 2023
A good zoo)
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1
June 28, 2018
A store with a huge assortment of BRANDED accessories for pets.I am the owner of an aquarium and I was struck by the presence of some equipment that is difficult to find in Belarus.
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4
1
October 30, 2020
Super store. Very pleasant and qualified consultants
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3
1
July 2, 2020
A wonderful store!!! You can find everything for any pet.)
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3
2
January 13, 2022
Best prices and fast delivery!
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1
January 30, 2022
There are practically no price tags on anything
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1
1