The problem brought me to our consulate in Varna. A foreign passport was stolen in Sunny Beach. (by the way, be vigilant there-the gypsy mafia is fooling around there with terrible force. And the local police, apparently in a share with them) very quickly and promptly issued a certificate at the consulate (they do not have the right to issue a passport there) quickly, without red tape. I couldn't even believe that I got to our officials) thank them very much!

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Алексей Сорокин

Level 2 Local Expert

On August 16, 2021, to the Consulate General of Russia in Varna with a problem about the theft of a foreign passport . Before going, I called the hotline of the consul on duty in emergency cases for Russian citizens, she explained to me that I only need any document to apply. Upon arrival at the consulate, I was told that I needed to fill out a questionnaire and print it out, make a photocopy of the internal passport and was urgently sent to the translation agency located next to the consulate. I went there and was surprised by the prices. To print 2 filled sheets, they charge 8 euros. But the most important thing upset me, it was just the boorish attitude of the person who accepted Hajiyev Musa's documents. He is simply not interested in helping Russian citizens who are in a difficult situation. There were pensioners in front of me, and he did not accept their documents, because it is necessary to make xecrox passports, he sent them to the heat for a couple of kilometers to make a photocopy. Do we have such a poor country or just don't care about all citizens, we go through 10 circles of hell in order to help make documents in another country and in a difficult situation!! I just felt ashamed for our country, how can you mock your citizens like that. And this employee is just a boor, he said complain wherever you want, we are kings and gods here, what we say is what you will do. And the price of the passport shocked me at all 75 euros and I will wait for it in another country for 3 months, why wait for such a lot of money for such a long time

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Шигаева Елена

Level 5 Local Expert

I submitted documents for the production of a new passport. There were a lot of people at first. Then it dissipated. Everyone passed everything and dispersed. And they accepted my documents, explained everything and I left. It's clean, cool, and everyone is wearing masks (given the coronavirus situation). I also used the toilet and drank some water from the cooler. No one scolded.

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