Geely Astana
34 reviews
May 28
A response to Geely's formal response. Problems are solved only after complaints.
After my previous feedback about the negative experience at the official Geely service center, a formal response was sent to me. I consider it necessary to publicly respond and clarify the situation for future clients.
1. IBS sensor and battery.
The response claims that I turned off the IBS sensor on my own. To clarify, the sensor was turned off after the battery failed after a year of operation. At the same time, the reason turned out to be the incorrect operation of the IBS itself — the battery was constantly undercharged.
After disconnecting the sensor, the problem disappeared. But on the next visit to the service, it was reactivated and flashed, which again led to a deep discharge of the battery (up to 1.9–2.4 V).
After my official complaint, the sensor was replaced, which actually confirms the presence of a malfunction. However:
The problem repeats itself.
My official request to provide written information about the principle of operation of IBS and the reasons for its failures remained unanswered.
2. Belt whistle.
On the first two visits to the service, you confirmed the whistling problem, and it was about replacing the part. It was only after filing a complaint that the whistling was eliminated in my presence and at no material cost on my part. In other words, the service did recognize the problem, but only after pressure from the client. This kind of inconsistency looks like an attempt to evade warranty obligations.
3. Condensation in the rear right headlight.
Initially, the replacement was refused, citing the fact that "this is normal." Despite the refusal to replace it, the headlight was nevertheless replaced only after filing an official complaint, which also indicates an unlawful initial refusal. However, an explanation for why the problem occurred in only one headlight was never provided.
Conclusion:
The service recognized and solved all the problems I encountered only after I sent complaints and insisted on my rights. Communication is formal. The requested documents are not provided.
- If you expect responsible warranty service, be prepared for the fact that you will have to defend your rights persistently. Personally, I would give 0 stars if it were possible.
Advice to those who contact the service:
If you encounter a similar situation, do not rely on verbal promises and the goodwill of the staff. To protect your rights:
- Record all requests in writing. Write official statements and ask for an admission mark. Verbal agreements are easily ignored.
- Request certificates of completed work and diagnostics. This is your only document confirming that the problem was reported and how it was responded to.
- Request written explanations. For example, on the operation of a specific sensor, failure to repair, or interpretation of the norm.
- Don't be afraid to file complaints. Write to the representative office. It's only after complaints that something gets off the ground.
- Take photos and make videos. Document the problem before and after the visit, especially if it concerns sounds, leaks, errors on the screen, etc.
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October 14, 2024
Purchased a new Geely Coolray 2024 at the @geely_astana dealership. I am very glad that I turned to this Car Dealership, the staff is attentive, polite, everything was arranged as quickly as possible! Special thanks to Serikula Negmat, for professionalism and full support at all stages of registration!
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August 15, 2024
Hello! I bought a car a month ago, I was specially waiting to see how the car would manifest itself and I am delighted! I bought a car from Olzhas Toleubaev, the best in his field! I explained everything in detail and am still in touch if there are any questions. He is very literate , I liked the fact that he is really an expert in his field . In general, I recommend both the Geely car and the manager Olzhas Toleubaev .
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July 19, 2024
The car dealership was completely arranged, attention service, clear explanation, two Okavango 7-seat cars were purchased in exchange, and a Tugella crossover all-wheel drive, both 2-liter turbo! There are also emgrand sedans with finishes and equipment an order of magnitude higher than cobalts, I advise taxi drivers to be much more comfortable, and it will be pleasant for passengers! So far, everything is fine in two months!
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August 9, 2024
Many thanks to the Geely repair and maintenance specialists! We carried out work on TO-1. There are no comments! The specialists carried out all the work in my presence, all with explanations. They gave recommendations on the operation of the car.
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March 31, 2024
A good car dealership! A good selection of cars, both used and new! Fast service, there is a children's playground,good location, convenient Parking spaces
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September 10, 2024
That's all right. The service is at the highest level. There is little choice among the budget-level options .
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September 24, 2023
A good car dealership, we have already bought two cars from them! The car is super! We were serviced by Alfarabi's manager! Respect to such managers, I explained everything clearly, showed them, gave them a ride! Wat, these are the people this business is based on!!!
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July 31, 2024
I received a fairly extensive range of services.The courteous attitude of the dealership staff
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July 26, 2024
It's great and convenient only when they stop bending prices at all car dealerships.
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September 14, 2024
Good cars I've been driving azkarra for 2 years, the flight is excellent, I recommend it
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December 6, 2024
We bought a car at this dealership in the summer, thanks to Geely!
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April 26
Well done guys, everything is cool.
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June 5, 2024
I bought a Zeekr there
I liked everything
Managers work with clients
They help
Responsive
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March 19, 2024
Responsive consultants, good service, accessible information. A test drive is available.
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February 27
I bought Gilly Coleray. Great car
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May 8, 2024
I am happy with the car, there are disadvantages that the dealer (the problem is on the Chinese side) promises to eliminate. We are waiting for the appointed date.
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August 9, 2024
Good staff) The service is super) there are no disadvantages)
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June 26, 2023
Excellent interior, good managers, cars are beyond all praise. The Chinese are surprised by the quality and functionality
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1
September 22, 2024
Poor service, only a few who work well
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September 4, 2023
Friendly staff! Everything has been clarified! Experienced consultants! Thanks!
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September 20, 2023
High-quality cars, excellent service, a loyalty program on top!
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June 18, 2024
It is expensive, forte bank does not lend, the interest is high , errors in the display system drive overheating in the sun, the noise is so-so, the elastic band where the doors do not close tightly, where the panorama blows
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August 1, 2024
Manager Darkhan is above all praise
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August 14, 2023
Thank you Eugene for the cool test drive,
Now I'm saving up for monjaro
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July 20, 2023
A good car dealership, the cars are good too, but I chose the Changan cs55 plus, it's prettier and faster!!!
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1
September 8, 2024
The best Car Dealership
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June 14, 2023
Good cars, good managers and a director
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1
September 11, 2023
A Good Car Dealership
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April 29, 2024
The consultants are good
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April 12, 2024
👍
August 26, 2023
Super staff, cars. I brought
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July 25, 2023
Everything is cool!
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September 10, 2023
Everything is great
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