Hello.
There are simply no words. Yesterday, I mistakenly sent money to an old Garant Bank card, which has not been accessed for a long time. I called you right away, I thought they would help. But no. "Come to the bank" — that's your whole service. No blocking, no recovery, no SMS change — you don't do anything remotely.
Attention, the question is: what the hell is your online support at all? Are you just sitting there for show to say "come in person"? People are calling because they CAN'T come. Is it difficult to understand?
In 2025, you still have a prehistoric level of service. Shame. Thank you so much for the "help", it was very "helpful".
Good luck. I won't set foot on you again
He does not leave the request unanswered,Thank you very much for your quick response, for your attention, with respect, your client, I am glad to cooperate
A wonderful Bank. Excellent conditions for foreign citizens. Responsive staff. Wonderful conditions for financial transactions. I recommend it to everyone 🙂
The bank's service is terrible. I decided to open a debit card through their official website. Sent all the data. Silence.
A week later, I called the short number 1326. Explained the whole situation. The operator for some reason began to ask all my data again. Allegedly, this is necessary for data reconciliation and confirmation of my first application. Otherwise, the application will not be considered. Good.
The operator rechecked all my data that is needed to open the card.
In the end, he said that everything was fine. The card will be ready and I will be contacted from the bank that it is already possible to come and pick it up ...
It has already been a week and a half and absolute silence.
There is no longer any confidence in the bank...
The ATM almost never works, maybe temporarily? In short, I do not know if the bank is good or bad, but after the last incident that happened to me in this bank, I did not set foot there.
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Л
Лилия
Level 6 Local Expert
March 15
Everything is fine, but the workers are working very slowly, there are no contracts in Russian.
It is unclear who worked in this department on 09.10.2023. Five people are sitting, four are solving their personal issues, one is serving. Can I change the staff?
The Garant bank service does not work well at all, does not fall off as a wire, and the operators of the bag for a bolardm service, which rolls 0 to 10 times when it is necessary to be delivered, and for the treatment that the operator does
There is an ATM nearby that is almost always open. Unfortunately, I have never been able to exchange dollars at ATMs. In general, ATMs are better than others
I like the responsiveness of the employees who work here. They're smart. They are the Savdogar bank for me. Sincere girls who want to help.
I most often use the services of currency exchange and payment of utility bills.
The maps do not work, they are not displayed in the application.
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1
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Соня
Level 13 Local Expert
September 1, 2024
It's not always fast, sometimes you have to wait
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alekseyn
Level 11 Local Expert
August 22, 2022
They hardly accepted a slightly torn bill, which was not dilapidated, according to the criteria of the central bank. After pointing out the central bank's instructions on dilapidated banknotes, they were accepted with dissatisfaction. This situation is not only in this bank.
One of the few private banks. They are trying very hard to get back on their feet. A friendly office, there is water, even coffee was offered. The queue is electronic, which is very convenient.