The call center called the wrong set of documents, upon arrival at the department they refused to give a book of complaints for a long time, when trying to leave a complaint in the call center, they are transferred to the "complaints department", which, apparently, is just an endless waiting without an answer
It is indicated that I work until 2 p.m. on Saturday. The website states that Saturday is generally a day off. I arrived at 13 o'clock and everything is already closed. On weekdays, they only work until 18 o'clock, when everyone is at work. It's not very convenient.