on 26.03.2025, I left my car that I bought 3 months ago to the Erel Maltepe authorized volkwagen service for annual maintenance, the service official made the car in the photo by hitting the wall (camera recording is available). They said to drive the business downhill and sue for loss of value. We are currently in mediation, but they do not have a positive pro-customer approach at all. The fender and headlight have been changed, the bumper and hood have been painted. I went with confidence, but I wish I hadn't gone through his door. The car is a 2023 model faultless golf gti, they cooled it down from the car I bought with love.
My car, which I gave to the service for its first maintenance on March 26, was involved in an accident. An accident where there are parts to change and many areas to repair. Erel otomotiv does not stand behind the loss of value it has given to my car in any way and does not produce solutions.
My vehicle has had an accident and a serious loss in value has occurred due to its entry into the vehicle status.
We are currently in a mediator, but the value of our vehicle is ignored and ignored.
This approach is contrary to both commercial morality and consumer rights.
What an understanding of authorized service is this!
We express our gratitude to Özlem Hanım... they were kind and took care of us very wholeheartedly…
Also, unfortunately, I didn't think of his name right now... I would also like to thank the young friend who took me on a test drive with a T-Roc very much.