Ecolines Minsk
421 review
May 27
I love this company. I've traveled to Moscow with them more than once. Comfortable, fast, cozy, clean. I usually get seasick, but everything was fine. And no unpleasant odors. Friendly drivers. Peace, quiet and relaxation. You can say a cultural trip))) Thank you
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April 2
I use it often, the service is always excellent, comfortable driving and the courtesy of the drivers. Boarding and disembarking is organized quickly, and stops are provided along the way. Buses are equipped with everything necessary for a long-distance trip, movies (personal screens), drinks: water, tea, coffee. The seats slide apart and the backrest is height-adjustable.
There is a bio-toilet, equipped with hand detergent and a washbasin.
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February 6
Always neat, polite and on time. Comfortable buses, neat drivers. The price is reasonable. It's better to pay a little more and drive comfortably (including with a coffee machine and toilet), rather than running around obscure gas stations and queuing to go to the bathroom for a san. stops.
I definitely recommend it.
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1
April 5
I went to St. Petersburg and liked everything. The bus was clean and tidy. There was a vending machine with coffee and tea. The staff was kind and polite. The bus was equipped with computers, sockets, a toilet, comfortable seats with adjustments. The bus drove smoothly, I advise you carefully!
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1
March 15
Great company.buses are convenient. I am glad that there is a tablet/ coffee / tea / toilet on the bus. Prices and discounts are also encouraging. drivers, in most cases, are all smart. We only travel with this carrier all the time. R.S. It's time to update the list of movies on your tablet. Almost all of them have already been watched)
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January 31
This is a great option for traveling to different countries and cities, especially considering that tickets don't cost very much. All ecolines buses have a toilet where you can safely walk and a coffee machine that can make you quite a variety of drinks. That's why the rating is 5 stars!
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1
May 21
There is a good bus, there are sockets, a clean toilet, there is coffee and tea. The interior is clean, the drivers are courteous and professional. You can watch movies, listen to music, play - every seat has a tablet!
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April 5
A great, comfortable bus for little money. I was driving from Minsk to Moscow and was very pleased. Before that, I used Minsktrans buses simply because it is convenient to arrive at the Solarievo bus station, now I will only use Ecolines, even though it stays at the Northern Gate.
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March 9
A good bus operator. In the cabin, each seat has a TV with a huge number of movies, music and games. Everything is clean, comfortable and tidy
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April 7
I was traveling by ECOLINES bus on April 5, 2025 (flight number 3007) on the route Marijampole - Minsk. Everything was just great! A driver named Dmitry broke all world records in the field of service and correctness. Polite, attentive, with a great sense of humor and amazing friendliness, he won the sympathy of our entire bus team! I, who left the European bus of the same name an hour ago, was particularly acutely aware of the difference in attitude towards passengers when the driver rushed to meet us in bad weather, took the suitcases out of his hands and placed them in the luggage compartment himself, asking him not to worry about anything and take his seats. The bus itself was perfect compared to the double-decker European bus: plenty of legroom, a fancy shelf at the top, and a backpack with water and sandwiches comfortably placed under the seat. In such conditions and with such a reliable, professional and respectful driver, it was possible to safely drive to Lisbon. Thank you, Dmitry! Thanks to ECOLINE from Minsk!
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March 7
From the bottom of my heart, I would like to thank the driver Anatoly, who worked on the Vilnius Airport - Minsk flight today. Attentive, kind, smiling, ready to help every passenger. From the very first minute, a pleasant impression was created from the trip to Belarus. Thank you very much.
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May 6
A good carrier. I often use the services of this company, in particular the online service. Everything is accessible and understandable. The buses are comfortable and the drivers are friendly.
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January 16
A couple of days ago, on January 14, I was traveling by Ecoline bus from Vilnius airport to Minsk. The flight is at 0.50. The impression is wonderful! The bus has all the conditions for a comfortable trip.:TV, music, toilet, phone charger. Excellent service: polite and helpful. Thanks!
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April 7
Free hot drinks, toilet all the way, comfortable seats.and a TV in every place. There are also stops.There are 220 outlets. And a normal Internet connection that works all the way.
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May 8
Buses are very comfortable, comfortable seats for passengers, even if a seated passenger reclines in the car, it does not interfere with the passenger sitting behind. There is also a water dispenser, coffee and tea on the bus. Each seat has a folding table, a monitor on which you can watch a variety of movies or listen to music. The drivers are wonderful guys, kind, helpful. We got to St. Petersburg quickly.
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March 17
The most terrible trip of my life. We left Vilnius for Minsk at 20:20 on 16.03. The bus is double-decker, the height on the second floor is 1 meter 70 centimeters. At the border, you have to gather half-bent at the customs control with your belongings. There is no place for hand luggage, knees are pressed against the back of the neighbor. It was unbearably hot on the second floor, and it was impossible to sit in a T-shirt. You sit and sweat, and then you have to go outside with your bags in the cold and you have a temperature difference of 30 degrees. The driver, when asked to reduce the temperature, says that the bus is broken, he can't do anything, just shrugs his shoulders. He says write a complaint to the office. As it turned out, this is not the first time other passengers have encountered this situation.
It would be better to go by Minsktrans
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March 18
I went to St. Petersburg and back. Excellent staff, comfort, good driving. We were a little late there (but there were severe weather conditions), and we arrived back a little earlier. The first impression is positive. In the future, I will use it if necessary.
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March 16
It was a terrible experience traveling with this company. One of the drivers is clearly offended by life and decided to take it out on my elderly grandmother. The bus was half empty, even by the end of the route there were plenty of empty seats, but this "professional" in a raised voice and aggressive manner said that the grandmother was not going anywhere because her wheeled bag allegedly did not meet the size requirements.
Let me remind you: the bus has two luggage compartments, and in extreme cases, she could just take this bag on the bus and put it in front of her. But the driver seems to have decided to exercise his authority and simply humiliate the elderly man. The most boorish behavior, absolute disregard for the condition and position of the grandmother and just a vile attitude towards passengers.
I sincerely hope that the company will take action against this employee. Or at least life will teach him empathy when his own elderly mother is thrown out of transport or forced to carry a heavy bag on her hump. Although with such a son, perhaps his mother is no longer in this world...
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May 16
I use Ecolines from time to time. Sometimes it stinks from the toilet or dirty socks. There was a case where, despite the reserved seat and the purchased ticket, they were not seated due to an error in the booking system, two tickets for one seat were sold and the staff called a fraud. Very unpleasant . There was no apology , the money was returned . I advise you to check your ticket on the website. Also the carrier :) it requires a fee for transporting a snowboard (sports equipment) that is sometimes two or three times the ticket price :). In such cases, I use the services of another carrier. The seats on the buses themselves are more or less.
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December 25, 2024
I purchased two tickets for the Minsk-St. Petersburg flight for a trip with my wife, and I registered them through the website from my personal account. Upon boarding, they reported that it was incorrectly issued, because they did not specify their spouse's full name when buying. They demanded that the driver pay for the ticket in cash on the bus again. It is very unpleasant, given the normal level of service (good buses, reputable organization), such petty schemes of deception. I can't call the double payment of the ticket price any other way. Dear management, if you monitor reviews, pay attention to such actions of your employees, it dramatically undermines the business reputation of the organization. Thank you.
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March 24
A stable company. There are charging outlets, so the first thing I do is look at them in the schedule. I was disappointed once when I was on a bus in Moscow, I was 5 minutes late, even though I wrote to wait, the bus left in front of my eyes. I had to run with heavy bags back to the subway for the train. And they didn't even mention any bonus, like a discount on another flight... The sediment remained.
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February 20
Hello.
I took the ECOLINES bus from Minsk to Vilnius. 20.02.2025
The official website of this passenger transportation network states that buses have a chemical toilet and a coffee machine for the convenience of passengers.
The toilet is not working on this flight, which left at 12.30 from Minsk!
How dare you launch such buses on a journey that will last about 5 hours?
This is not normal, with such a long trip without a toilet, no one warned in advance about a non-working toilet!!! It turned out at the most inopportune moment, you can't treat people like that!!!!!
The coffee machine was also not working to make tea/coffee on the road . This service is included in the ticket price, which is an advantage from other carriers.
Please answer this question as soon as possible.
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3
January 16
I was driving on 15.01.25 at 21:45 across the Republic of Belarus. Minsk-Vilnius.The bus is ancient, there is no stewardess for the entire route (maybe it should be, I do not know).But the main thing.It's cold on the bus. My feet are frozen, the driver is saving fuel or something.He asked me to turn on the stove, but I didn't turn it on for long.The bus arrives at 4:50. We arrived at 1:50 a.m. in the Republic of Belarus.Lithuanian time is 00:50. Stay at the train station until morning.In general, this Ecoline company disappointed me. Rather, they were blown away.Five years ago, it was an elite and an example to all carriers, comfort, and now it has been beaten in the dirt.
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March 6
A calm, polite driver. He helped arrange the suitcases in the trunk. Informed about the border crossing procedure. The toilet was working, and so was the coffee machine. The cabin was clean.
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1
December 6, 2024
The bus was delivered on time. Two drivers. Polite, attentive. We always provided the necessary assistance (accommodation, suitcases, information). The trip was comfortable.
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December 8, 2024
I met an inhuman attitude from Ecoline.
I was returning home from Georgia.
Before that, he was robbed in Turkey. There was no backpack.
There was a large trunk with things.
People helped to carry around Moscow, in the subway. I was wildly tired.
It was my first time in Moscow.
There was already an online ticket for the Moscow-Minsk flight.
However, the driver refused me because he did not want to take my bike.
Bile is missing. I had to get to the Belorussky railway station with a trunk and a bike in a downpour. It's good that an outsider helped.
Along the way, the driver is Belarusian
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3
May 15
Excellent carrier. Everything is very clear and professional. Comfortable double-decker buses with wi-fi and toilet.
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May 26
I followed the Minsk-Vilnius route.
After passing through Lithuanian control, the driver made the passengers who were traveling to the airport wait outside in the cold and rain. We waited for all the passengers to load their luggage, and only then did he show us where to put the luggage of passengers traveling to the airport!
The waiting time in the cold was 45-60 minutes.
Very unpleasant!
The cost of tickets is high, there is no service!
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May 21
The quality of service is excellent. Convenient buses. Comfortable trips. I always use Ecolines only.
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March 31
When visiting the company's website, a sign with the Ecolines application catches your eye. "Of course, it's more convenient this way," I thought, "all the tickets will be in one place."
I bought 2 tickets from Moscow to Minsk, and in 2 days we decided to change the date of the trip a day earlier.
We arrived at the Moscow bus station, and they told us "there must be tickets in printed form." Of course, I saw this inscription earlier on the ticket, and they were printed out.,
BUT on the old date, because no one sent me tickets for the new date, they only replied that the numbers remained the same.
The bus station staff was not satisfied with this situation, and they told them to print out a PAID duplicate ticket at their ticket office for a new date..............
Secondly, and most importantly,
It is possible to change the date and/or time of tickets in the application. As I mentioned earlier, we did just that. Upon arrival, it turned out (AFTER CALLING THE BELARUSIAN OFFICE) that, you see, I can only change my ticket in the application, the rest of the tickets are changed on the website.
What?!
What's the point?!
I have attached a screenshot in the attachment that I see that 2 tickets have been purchased. I could not even imagine such a wonderful thing that I change only myself from the entire order...........
If I had a family of 6 people, would the expensive flight have burned down??? That is, I would change it for myself, and my husband and four children would have the old date, like "they have to change it themselves." I don't mind, but WRITE IT IN THE APP!!!!! Why have I never seen this (strange) information in your app while using the app?????
It's disgustingly simple!
I had to buy a new ticket for my own money, hand over the old one -30%.
The company on the hotline said "contact wherever you want," tickets (it turns out) had to be returned on the website."
After I said that it was not indicated anywhere when using the application, that I simply did not even have the opportunity to understand this horror, they told me, "Girl, we can't change the ticket anyway, before departure." 2.5 hours."
I'M JUST SHOCKED.
What is the problem with accepting your mistake and how a civilized modern company can change a ticket 2.5 hours before departure, taking into account that it is solely your fault (the girl on the line did not deny it), remains a mystery to me.
I cannot imagine that such a large company allows itself to make such mistakes and refuses to resolve issues caused by its incompetence. The only thing here is to apply to consumer protection and bring this matter to an end with them.
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November 21, 2024
Trips to Moscow. We book via the Internet, since buses have 2 floors, the choice of location is a little unclear, maybe you can finalize it in the program. I like everything else. There is Wi-Fi and charging. There are movies and games, but you only need to take wired headphones with them. We didn't use it, but there are people watching, playing, and they don't create any discomfort. Tea and coffee are non-stop. The toilet too. The chairs are comfortable and can be moved in width. The arrival time is even earlier than planned. Drivers are correct, professional driving. Prices can be very attractive, maybe we were just lucky that we came across such prices, since there is a difference in price on weekdays and weekends. We will continue to cooperate. Thank you.
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April 17
It's more expensive than other carriers, but it's worth it. The buses are comfortable, the drivers and staff are polite. It's quite convenient to drive.
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April 15
I recommend it! The quality of service is high (coffee, bathroom, tablet and Wi-Fi) the drivers are confident and strictly comply with traffic regulations!!!
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October 2, 2024
Thank you very much for a great trip, today I drove from Warsaw to Brest, the departure was at 09:05, a very pleasant trip, and very polite and pleasant drivers, special thanks for the well-organized staff.
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1
September 15, 2024
Good company, we use the whole family, we are very satisfied. The staff is polite and professional. The drivers are professional, the buses are nice and cozy. We book tickets in advance as it is in demand for quality.
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1
July 1, 2024
Good afternoon! I express my great appreciation for the high-quality passenger service on the Minsk - Moscow route (06/25/2024 22:15), as well as Moscow? - Minsk (06/26/2024 22:30). The flights were performed perfectly! Both the company and the drivers are sincerely respected! Thank you for your professionalism and humanity!
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4
August 17, 2024
One of the most expensive carriers in the Republic of Belarus, but actually for what?
I was traveling on the Minsk-Warsaw-Minsk route.
The first thing I want to note is that I booked a ticket via the Internet and chose seats according to the layout of seats on the bus.
And as it turned out, it did not correspond to reality.
There were three of us and he took seats so that we would sit "as if in a line"
As a result, I was sitting across the row from my family, while the numbering of the seats coincided.
Secondly, I was driving in the summer, it was hot. And the conde was blowing very hard with a cold wind. Yes, my flow was regulated. OK. But not my family. The neighbors helped plug this "air hole"
for the third time. Multimedia did not work adequately back and forth. I couldn't watch the films. Either there is no picture, but there is sound, or vice versa. In general, the error crashes. Only nerves will be shattered by this.
Fourth.
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2
September 3, 2024
Many thanks and appreciation for the high-quality passenger service on the route Mariampole-Minsk 01.09.2024 flight 3007. The driver is very attentive to the passengers. Thank you for your kindness and professionalism.
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2
May 2
I have traveled on Ecolines flights to Moscow more than once, and even earlier to Germany. There were no problems, everything was clear on time, the buses were comfortable.
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November 3, 2024
There are no complaints against drivers and employees.
There is a HUGE claim to the quality of the service provided: the bus shakes so that there is no way to sleep on the Moscow-Minsk night flight at all. There's a blast from the door because it won't close, the bus is rattling, shaking, buzzing. I couldn't even sleep with noise-canceling headphones. To complete the picture, imagine that you are rushing to hell on a chert, with noise, noise and shaking. I'm glad they didn't burn down. And so we left on time, arrived even earlier.
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July 23, 2024
The buses themselves are comfortable in general, but the human factor killed the whole impression, namely the inhumanity of the drivers. During the entire trip and the many hours spent at the border, they let me off the bus only for passport control, I already began to develop claustrophobia and numb knees. When asked to stop at the bus station in Brest (the bus is scheduled and a stop in Brest is provided), the driver replied with a rude refusal and dropped everyone off in the forest immediately after the checkpoint
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6
August 14, 2024
I wanted to write a negative review, but after reading the reviews here I just want to say "thank you for bringing me alive"
And now the situation is: flight Moscow- Minsk 13.08 22:30. Firstly, when I bought a seat, I took where I want to sit (the last two), on boarding I was told "your seats are 1 and 2", you try to argue and show the ticket — the answer is one:"that's right for me, that's right," as a result, we agreed on the spot directly with the passengers. No one cares about your questions and problems, fire!
Secondly, I live along the way, I was asked to make a stop (with only hand luggage, it's literally less than a minute), because if you go to the end, you lose 4 hours of time in total. At the request, the driver snorted "no. Nowhere. No way", but the drivers (and) calmly stopped smoking where they wanted and for as long as they wanted (obviously, without letting anyone out).
The toilet is dirty, the coffee is terrible. I do not recommend 0/10.
But the bus itself is not bad, yes😎
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1
May 21
Excellent buses, comfortable seats, polite driver, coffee machine.
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July 26, 2024
Indifference and boorish attitude towards customers. I don't recommend it anymore!!!
The situation is as follows:
I planned the trip in advance and bought a ticket with a time reserve. Unfortunately, my plane was delayed for 4 hours and I only had 10 minutes to get from Chopin to the Nearby train station.
On July 23, the scheduled departure of the bus was at 9.05. I realized that I was 5-10 minutes late, taking into account traffic jams in the morning in Warsaw, so I called the hotline with a request to wait 10 minutes.
The taxi drove as fast as it could, but standing at the turn, I saw the bus leaving, literally 3 minutes were missing in time.
To catch up with the bus to the border, I boarded the first departing bus towards Brest in the hope of taking my place there.
When I reached the entrance (barrier) to passport control from the Polish side, I immediately ran to the ecolines bus and addressed the drivers.
The drivers were talking very unfriendly, as if I owed them something, or wanted extra money, but I don't know. They said that my ticket was canceled and sent me to resolve the issue with the administration, closed the door.
In fact, I was just left alone at the border with my luggage with a paid ticket.
This is the first time I have met such indifference and indifference to a person, and to a compatriot.
Yes, I understand that there are rules of transportation, but there is always a human factor.
I think that you can't do this to people, situations can be different and you need to go to a meeting.
I had to look for empty seats on the next bus to Minsk, wait, and buy tickets again.
Charmed.
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7
November 6, 2024
October 31, 2024 My son and I were 5 minutes late for the Severnye Vorota International Bus Station for the Moscow-Minsk flight at 22:30. I asked my sister, who was also traveling to Minsk with her son (we traveled together) and was already on the bus, to inform me about my delay. My sister informed the driver at 22:00 that my child and I were late (a taxi was stuck in a small jam), asked the drivers: Strelchenko V.V. and Veko R.V. (information from the bus, but according to my Novel there was someone else) to wait 5 minutes, to which, categorically and even received a rude refusal, without any attempts to try to coordinate the delay of the bus for 5 minutes. My sister and I were in touch all the time and the taxi was not late at first, but we got into a little traffic jam on the road and I called and said that we were at the train station in 5 minutes, but they closed the door. A taxi brought me and my child to the train station at 22:35, my sister was crying in the driver's cabin on her shoulder and asked to open the door, we were standing at the closed door of the bus, I heard her tearfully begging to open the door. But the regulations and rules of the company or the integrity and cruelty of the drivers did not allow them to do this. They referred to the cameras and the rules and did not open the door. Isn't there anything human about your company's employees, when it was possible to go to a meeting, open the door and agree on a minimum delay of 5-7 minutes? The drivers had time to coordinate this with the management from 22:00-22:30 - ask permission from their management and nothing terrible would happen with a delay of 5-10 minutes.
But the drivers found time for an incomprehensible stop on the MKAD in Moscow (the bus just stood for 5 minutes).
This incident caused considerable discomfort and stress, as I had to look for additional accommodation or alternative travel options in Moscow (a foreign city) at 23:00, which led to additional financial expenses and time. I would like to emphasize that this behavior of drivers does not meet the expectations of a company that positions itself as providing comfortable and reliable services. Drivers are expected to be more attentive and polite to passengers, especially in such situations. I'm not talking about the situation when the bus left and was half an hour late, but looking into the eyes and not opening the door is a complete disorientation of the company, disrespect for passenger customers and inhumanity. Please consider this complaint and take the necessary measures to prevent similar incidents in the future. It would be useful to review the company's regulations and rules and be more flexible to each situation, instruct drivers on the importance of observing passenger service rules and the opportunity to coordinate cases of delay within a certain time frame.
Also, please note that the bus arrived in Minsk with a delay of 1 hour and 2 minutes, which is more than 10% of the travel time, which resulted in the loss of tickets for the minibus of my sister and her son (Minsk -Baranovichi), worth 30 rubles.
The pocket did not take long to wait on the MKAD in Minsk, the bus had a tire, and these "wonderful drivers" had to wallow in the mud and change the wheel. Moral: as they acted like pigs, they were lying in the mud on the side of the road.
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July 3, 2024
I was traveling 04. 06 24 by the Minsk Marijampole route at 14 . 40 from Minsk . I would like to thank the driver for his high professionalism and attitude towards passengers! Special thanks to the company for the bus and comfort! Everything was on top! Thanks !
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December 7, 2024
For a cancelled ticket, 70% of the cost is refunded, why not specify it in the first line, and not that you return 100%
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July 27, 2024
Disregard for customers. My husband changed his passport, and it was important to buy tickets in advance, since prices are rising by leaps and bounds with this carrier. By calling ecolines, we were assured that it would be inexpensive to change our Last Name 10% of the amount. We took round-trip tickets, and we ended up alone using the loyalty system. As a result, the data cannot be changed in those tickets that use the loyalty system. Ecolines didn't mention this. You can only refuse them and lose 30% in total, and then buy new ones at a new cost and almost 2 times more expensive. Ie, to simply change the name on the tickets, we must give the service the amount = one more trip. It was cheaper for us to fly by plane. THANKS, but we won't be driving ecolines anymore. We have never seen this anywhere else, there have never been problems with changing data at the airport, the railway, tickets were recently changed in Belavia, for example, and it was free!!!!
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August 6, 2024
Hello.
I can't say anything about the drivers, they drive and drive automatically.We went to the toilet, no one looked, everyone came or not.But the office staff .....
I was driving to Moscow, they closed the door in front of my nose, the fact that they had a break was told by passengers who were put out and told to go to the bus station, there are more than 300 people in front of me.When the cashier came to the window and asked if they would ever work there....
From Moscow they bought tickets on the Internet, before paying, three people double-checked the date, time, arrival, and paid.There were tickets for July 17th.Since we were visiting, it was not immediately possible to print it out, and when my Aunt brought the printed tickets, it turned out that the date had gone wrong and my Child and I had to leave yesterday.They started contacting the office that the program might have failed, they asked for the phones of the authorities, asked to put us with the Child on any date, on any available seats, because there was no money for tickets, no one called, did not specify, maybe we were late, maybe in the subway, they see that I am not alone, got drunk and I overslept, but with the Baby.To which Anastasia, the consultant, replied that the tickets had been canceled, and that we should solve our problems ourselves.That is, they have rules that protect them, but they forgot about the purely human....Then she wrote mockingly that you can write a complaint to our administrator.I wish she would find herself in the same situation, in another country, without money for tickets, and with a Child, and that she would get such a,,Anastasia,,.I do not advise anyone to travel with them.
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April 19
Thank you for the good service and help in restoring the bonus program.
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