The horror is terrible. I have been a client of this provider since 2011, but since about the middle of 2024 it has been a nightmare! There is no sign of the 80 MB declared in the tariff, it is barely crawling. Over the past 5-6 months, there has been a regular lack of cable and wi-fi connectivity. During the absence of a signal, technical support tells tales about the insufficient power of the router, while during the diagnostic process the message "There is no connection to the DNS server" appears. Over the past 2 weeks, the connection has been completely unavailable several times since 4:45 a.m. It is very unpleasant when a provider does not provide services in full from the stated tariff, and tech support tries to make fools of customers. With each increase in payment, the provider's services are getting worse and worse.
Disgusting provider, do not connect to it in any case. I have to use his services because there are no other connection options in my area. Constant speed drawdowns, the stated Internet speed of 100 megabits under the contract does not correspond to reality, the Internet speed does not exceed 70 according to all tests, in the evening it drops to 8-10 maximum 20. The subscription fee was raised to 500 but the services provided are not worth a penny. If these drawdowns are not their fault, then why don't they make discounts, (some kind of evening tariff, for a speed of 20%) Verdict: disgusting!
The speed corresponds to the stated one. I haven't seen any communication failures in half a year. But why do you have a Ukrainian ip? Hello, we have been in the Russian Federation for several years, wake up! Because of this, I can only log into my personal account from your network. Well, that's nonsense.
Well, the requirement for access to iptv for a fee is already insolent. Previously, this was included in the payment of the tariff.
Terrible provider, I've been calling tech support several times a day for a week, the speed leaves much to be desired, it's impossible to use the Internet even during the day, let alone in the evening, I'll terminate the contract and look for another provider, I don't advise using their services
It became terrible, it was better until 2020! They turned off the Internet in connection with departure, called to connect, the operator is not satisfied, pay 700 rubles immediately for 2 months, otherwise it will not be possible to connect, and according to the new law, come to the office with your passport and prove that you will use the Internet, and not someone else, also fill out the document, such nonsense.. At night, the speed is turned off, now I'm trying to download the game on my smartphone, it doesn't download at all, the main thing is to pay for 2 months!!! We came to the Matrix, no problems at all, looked at the passport, and paid for a month, without any contracts, everything is polite.
The Internet has started to work poorly, the payment is being raised, but there is no point. We call a hundred times a day with complaints, everything works according to their words, but for some reason we don't. It's a pity that everything is like this.
There are no complaints about the staff, all well done, what disappears periodically is understandable, but the fact that it is impossible to log into your personal account and manage your account is a huge minus. Please give us normal access to your personal account, and not the server is unavailable on an eternal basis....
The staff is adequate and polite, but the Internet has become just terrible again.... It used to be much better (until 2021+-). There are thoughts to switch to another operator...
The master was called. The master was disrespectful and rude. There was an elderly man at home, the master behaved rudely towards him, answered questions nervously and with a degree of aggression.
He was not interested in providing services and further cooperation with the company. I could not advise on further work with the company.
Clarifying questions were asked, as from people who do not face such questions in their daily activities. If the explanations had been received in an adequate tone, then there would have been no questions about the service.
Contacting technical support after the visit of the master, we were told that it was our own fault, no apologies were made for the master. The employee did not show proper professionalism, his tone of communication was inappropriate, especially in relation to an elderly person.
Pros: No
Cons: Full of garbage and not the Internet! Cut down 15 times a day for 5-10 minutes! It is impossible to play games with this internet.
I do not advise you to look for other providers.
An excellent provider. Switched to East.net a month ago. The connection work was done efficiently, with all the wishes (private sector, optics were installed through the attic). The Internet speed, compared with the previous provider, is stable and corresponds to the stated one. IPTV works efficiently, HD channels pull without problems. Proprietary software for IPTV greatly facilitates the use of this service. There were no interruptions to the Internet during the month of use. Definitely, I recommend this provider.
Constant problems with the provision of Internet services, technical support often freezes and does not answer calls, there are constant unsubscriptions in the telegram channel that the backbone provider has problems, they have nothing to do with it.
The most interesting thing about my house is that the neighbors have other providers and they have almost no problems.
The provider is getting worse and worse. In the evening, constant hangups, high ping, packet loss. But the technical support assures that everything is fine with them
I am not happy with the work of the company. The repair request was on 12/16.23., and they promise to do it on 26-27.12.23. When the master arrived, he said that they would do it within 3-4 days....
Good afternoon! I want to express my great gratitude to the telecom operator! This morning my mom had difficulty connecting (there was no internet) . My mother lives in the Budyonnovsky district. (Nizhnyaya Evdokievka) After calling the company, my mother was contacted by the operator. Presumably Alexander. She, as a person far from all kinds of settings, was surprised by the calmness and competent approach to business on the part of a specialist. He asks me to thank him very much for your time! For your great patience! And for the help in connecting! The Internet is working. Mom is very happy! We also thank Alexander very much! Good health to him, and also always remain a Man with a Capital letter ! Olesya. Krasnodar.
Hello, I have been using this provider since 2015.. I can say one thing, this is a terrible provider! I live in the private sector! 450 rubles per month for a speed of 100 MB / s, in fact 20-30 ... often it does not even load pictures... I'm not talking about movies!! if you call tech support! Hello, we are listening to you!? what kind of Windows do you have? in short, the provider itself is very bad, I do not recommend it! constant problems! to which there are no answers, Those support include the fool constantly. I have one question for them, they are ten unnecessary left for me! if you want to suffer with such an Internet, then go ahead and connect! =)
Not the best company, but there are worse ones, especially those who serve the private sector, used to use the services of this provider, but I was not satisfied with the fact that they are always silent with any problems on the network, I switched to those who always warn about problems, whose support always works quickly and the bonus program is more interesting
I have been using their service for about 10 years. Everything was fine with both price and quality
Now there are other providers where services are better and cheaper.
One of the stable companies providing services to the public. If breakdowns happen, they are repaired very quickly. I recommend it because I use it myself.