E-group
152 reviews
April 11
It was scheduled for 14.00 for diagnostics and further repair of the laptop.
At 2 p.m., I was already standing near the island, there was a 10-minute technical break, I stood well and waited for 20 minutes
I called the number listed there and OLEG picked up the phone, I said what was the matter, so they told me that I was mistaken that I had been standing there for 20 minutes, and he left 5 minutes ago for lunch.
Why sign up people for such and such a time if you're going to lunch?
I didn't want any further communication, so I canceled the recording and wished for a good lunch.
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January 10
We contacted the e-group company with a problem (the screen was broken) . Experts quickly suggested several repair options. The work was completed on time. I recommend this workshop to everyone.
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January 7
Thank you very much!Replacement of the phone screen, protective glass. Quickly and efficiently. Very polite communication. Unfortunately, I did not specify the name of the master. Evening 06.01.25. Momo shopping center Is nice!
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1
May 15
The main camera and the flashlight stopped working on the phone. We visited 3 service centers, where they replied that a very complicated breakdown and only diagnostics would take more than 2 days, where they did not want to take it at all. Everything was fixed here in a few hours. Master Pavel answered all the questions. I really liked the service!!!
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February 20
Very good service, fast and not expensive repairs, it's not the first time I've used it, everything is always at the highest level. I'm happy with the work schedule, from 10 to 22, it's cool :))
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April 21
The display was quickly and efficiently replaced.I was satisfied.
I will definitely recommend it.
convenient location.Thanks)))!
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April 26
They installed an unnecessary version of Windows without drivers, without consulting anything about the Windows version with me. There are no questions about the point in the mall. They also put a paper sticker on the laptop itself, which left adhesives and is difficult to peel off. The same thing was done with the power supply. I gave 85 rubles to reinstall Windows myself.
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January 5
Replacement of the display, Momo department
Nowadays, it is very rare when politeness, care and professionalism are found in customer service and work!!! Oleg is that "survivor"
Thank you!
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1
May 14
This is not the first time I have asked for help, everything is very fast and efficient. I was very satisfied, the phone is working properly. Thanks!!!
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April 5
I gave my laptop away for repair. She asked me to repair it as soon as possible, because I needed a laptop for work and there were other circumstances. They met me halfway and replaced half of the laptop in 3 days. Thanks)
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March 18
In the morning I called to clarify if there is an opportunity to replace the battery on my OnePlus 8 pro today, a polite voice said that you can come up during the day. The battery was replaced at 11:00 a.m. I would like to mention the competent staff and the quality of the work done. I definitely recommend it.
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December 20, 2024
A month and a half of waiting, in order to sweeten "We didn't find anything." Despite the fact that I have already paid for the "repair" of the laptop. 320 rubles is wasted. In general, if you don't know what your problem is, they won't help you here.…
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1
March 29
Thanks for replacing the battery, let's see in use! The waiting time was about 50 minutes, pretty fast. The man sitting there was very friendly, thanks for the conversation.
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February 20
I liked the service and the attitude of the staff. The phone was repaired quickly and efficiently. The prices are reasonable.
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1
May 11
Very fast service (replacement of the phone screen takes 2 hours, taking into account the delivery of the display), polite attitude to customers and generally very organized!
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August 13, 2024
Hello, I would like to change my review from excellent to terrible, because I am very disappointed in this service center, as I had high hopes for this service with a display problem, namely, it stopped responding to any clicks, to which I was told that it was definitely for replacing the display and so on, as a result after 7 days of waiting and explanations that "here is a slightly different problem , we must wait " the phone was repaired , for which I gave 310 rubles, after which I went home, hoping that everything would work well, as a result, 2-3 days passed and after repeated torments with this phone during its use, and that's right, very strong suspensions, and on the last day everything returned to normal, I carried it back, and there were still claims that this was a display, I think okay, they redid it under warranty for the second time, I think everything will work now, I pasted a protective glass in order to accurately secure my phone, but no, from my light, slightly careless collision of the phone with the table, the matrix cracked, not the protective glass, not the screen glass, but the matrix, which means that this is not a warranty case, but a new repair was offered to me with a "very pleasant discount " of 65 rubles and that turns out to be 245.Subsequently, no matter where I consulted and no matter who I asked, every single one of them told me "bad sizing of the matrix" but there is no way to prove it and I will not return my money, and even on kufar I will now even disassemble it, even for 100 rubles I will not sell it.I really hope that the e group staff will contact me and we will come to some kind of solution to this problem, but so far my feedback is as follows .
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6
July 6, 2024
I was very lucky that this wonderful service center turned out to be near my house. I handed over the phone for repair due to a malfunction of the screen module of the mobile phone — the work was completed as soon as possible (I handed it over today — today I got the phone in my hands). Nice staff. In general: fast, high-quality, and convenient, since there are several points of this service center in the city.
And I would like to express my special gratitude to Pavel P. for the speed and quality of execution of the defect correction. The E-group is really wonderful. I recommend everyone to contact this company!
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1
January 5
I changed the glass, the display could fly when replacing it. The guys are masters of their craft, it cost minimal. Fast and inexpensive)
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February 27
The phone was repaired quickly and efficiently. Thank you for your professionalism! Master Vitaly, Momo Shopping Center
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November 5, 2024
If I had any enemies, I would gladly recommend this place to them.
I'll tell you my story. I gave the laptop for repair with a power problem. They said that they would do everything in three days, as a result, after three days I come to pick it up, but it does not charge already at the issue. They will be taken away for repair for another week and a half. After these two repairs, I take it away, the laptop charges for three weeks, after which the charging disappears again. I carry a warranty repair, which lasted more than two weeks, after that the same story, a month and the charge disappears. Before the warranty repair, they said that it would be possible to return the funds if it breaks again, now it turns out that this is possible after 3!! warranty repairs!! How to do ***** the same thing, you can expect different results. I'm going to the main office to fight with everyone I can.
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3
1
June 17, 2024
Excellent service. The only ones who didn't answer on Sunday, at 9.30, but called back 10 minutes later. They clearly explained what and how. A point in the MOMO shopping center. We quickly tested the Xiaomi 11 phone and made a preliminary verdict. Within 2 hours, the phone was ready. Plus a protective film for the promotion. Plus a clear explanation of what happened and how.
The only thing that the private trader had was a little cheaper, but the deadline.... For about a week...
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May 21
I applied for a phone repair.
Master Pavel took the phone and immediately named the cost of the work. I did it quickly and gave a guarantee for the work done..
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November 27, 2024
Everything is fast and high-quality! The service center in the MOMO shopping center, master Oleg. The charging socket (connector) on the Redmi Note 10 Pro did not work. The repair was no problem! Promptly, during the day, the part was ordered and replaced. Plus, a safety glass was pasted on, at a discount. I recommend it!
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3
February 26
Repaired the redmi note 13. The diagnosis was promptly made, it was done quickly and within the amount that was initially announced. I recommend
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February 4
We fixed the drowned phone, quickly and efficiently. They gave me a replacement phone for the duration of the repair! Thanks!
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1
November 14, 2024
Hsiomi 11 was cleaned after getting into a plate with borscht quickly and professionally, THANK YOU!
I recommend it, trust your gadgets, professionals work here!
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2
April 10, 2024
Artyom is a very competent and competent person. I explained everything, fixed it, and fixed all the problems. The phone repair was done efficiently and promptly. Also, during the repair process, additional problems were revealed, which the master was able to solve promptly. I recommend Artyom as a responsible high-class professional.
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1
May 11
I arranged by phone to replace the battery for samsung a71, changed it in 30 minutes. Everything is professional.
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May 14
The battery in the tablet was replaced , just a couple of hours and everything was ready , thanks for the promptness .
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March 12, 2024
Yesterday (11.03) the display was changed to Samsung s21 5g.
They entered the situation, did not take the phone for a day or more. Everything was well explained, from the process to the warranty. I was pleasantly surprised . We called upon arrival for spare parts - I arrived - I left it for 20 minutes and received a new phone with a 1-YEAR WARRANTY on the original display. What surprised me in general was that there was no such guarantee anywhere, even the official representative offered the worst conditions!
I am very satisfied
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1
June 21, 2024
It was necessary to replace the display glass, as it broke. In terms of durability, 100 rubles (honor x5 plus) and a protective glass of 25 rubles were released. This price was acceptable for me. It was done in 2 days. In addition, they gave a guarantee for the work.
In general, the service is good, the prices are also acceptable and the repair time is acceptable
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December 11, 2023
We held the phone for four days and didn't do anything in the end. The problem was the software that flew off, the phone just needed to be flashed. I gave it back on Sunday, the employee promised to look at it in two hours. No one contacted me. On Monday, I called myself, they promised to report the results in the evening or tomorrow. Again, no one contacted. I called myself, they said that the employee on the spot could not do anything himself, so the phone was transferred to the service. On Wednesday, I received an SMS about the order's readiness. I came to pick up the phone and only on the spot was I informed that there was no repair. The reason is so absurd that I didn't even argue, "They didn't find the firmware." And this is despite the fact that it is freely available on the manufacturer's website. That same evening, I found a man with straight arms who revived my phone in forty minutes. I am writing from a phone that this "wonderful" service has condemned to recycling (I remind you, just because of a software glitch). I don't know, maybe they can do something, but it's definitely not trivial to Google, flash phones and normally inform customers about the status of the order. If you don't want to waste your time, look for another service.
The order number is M12349.
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1
December 11, 2024
Everything was done in an organized and high-quality manner. Although it's a bit expensive, I think
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May 16
Replacing the battery and charging cable quickly and efficiently, the master is polite
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May 20
It was done quickly and efficiently.
I was satisfied with the work
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February 12
The phone screen came off. It was done quickly, the employee was polite. I hope it will be worn for a long time
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June 25, 2024
Everything is fast and high-quality. The microphone on the Xiaomi redmi note 8 pro did not work. I left it for FREE diagnostics, after a few hours they called and announced the cost of repairs. After approval, it was done in 40 minutes, and everything was also cleaned of years of dust and dirt. I recommend it!
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1
September 21, 2024
They do it quite quickly and efficiently (they needed to replace the camera and the glass of the camera unit). Everything is official, documented, within an hour (in order to save money, I found the necessary spare parts on my own and it did not become a problem, which is also a huge plus)
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March 17
I went to another city, gave back my phone, and the next evening I received a text message saying that he was ready, seovis is great!
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May 18
Pleasant service. Quickly and clearly. Thanks!
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April 1
Excellent service, everything was done quickly and well
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December 24, 2023
I turned to the e-group by accident - a tablet flew, my repair with consumables would be more expensive than a service one, yesterday I went with a tablet to Momo on the Mogilevskaya metro station, and saw two phone repair kiosks. There was a parking lot in one, and the second kiosk was without customers. I asked about the repair - the guy agreed and named a very reasonable price. (I monitored the prices the day before). I put it into repair and yesterday at 21-55 I received an SMS about readiness. Today I took it and tested it at home -everything is OK. thank you!!!
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1
May 6, 2024
I handed over the tablet for repair in early March, it stopped charging (the charging connector flew). We did it for 3 days.
As a result, after a couple of days, the tablet stopped charging again, gave it back for repair under warranty. They said that the contact was poorly soldered for the first time. It takes about a couple of days again, stops charging back, took it back for repair under warranty, this time they say that "it's strange that it doesn't charge"
they take it for repair with the phrase we will strengthen.
When I come to get the tablet, the master says
, "I hope we won't see each other again."
As a result, the tablet does not charge.
I will give it to an independent workshop for diagnosis in order to be provided with a report on what I paid the money for and what was actually done to it there in repairs three times.
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1
May 8
Good service.The broken phone screen was quickly and efficiently replaced.
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September 21, 2024
I contacted an employee about replacing the display, but after the master's response I heard that 150p was a robbery, of course I flared up because of this and left, but the master, instead of just keeping silent, fished me out and began to threaten is this generally normal?
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1
July 4, 2024
I wanted to put one star. I handed over the watch for repair, I almost did it in diognostics, as the manager said on the phone. And as it turned out, moisture got in from the words of the master. Then he handed over the watch to momo and the courier brought it to Shabany prostor
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February 28
The battery was replaced quickly and efficiently.
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January 15, 2024
Positive: quickly
Cons: repairs were made due to a broken screen. The repair is done, at first glance everything is fine, but apparently they did not do the diagnosis after the repair. On a white background, you can see that in a broken place, that the matrix is damaged and the upper part of the screen is partially not working. Money is wasted for a high price🫶🏻🫶🏻🫶🏻
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May 8
Everything is clear. Quickly. I changed the battery. I was satisfied.
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June 26, 2024
We contacted the service center at Momo shopping center.We changed the display to the POCO M3 pro, everything is fast and high-quality.
I recommend.
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1