Thanks to dveri.Thank you for our wonderful doors! Everything was great at every stage. At first, Nikita's manager conducted a detailed consultation, advised the material of the doors, taking into account our three children)) I helped you choose the accessories based on our requests and budget. The measurer arrived the next day. The doors are just wow, even more beautiful than we expected. I would especially like to mention the team of installers, the guys installed seven doors in a day! Everything turned out sooo neatly, they even advised how best to take care of the doors. In general, we are very satisfied!
I want to leave a review about the company. I'm thrilled!We ordered the entrance and interior doors.We were very satisfied.We chose different companies and still chose the door company.Bye.We arrived at the office, talked with the manager Oksana, and there was no longer any doubt about the choice of doors.I suggested everything, showed everything, calculated everything, Thank you very much for your help.The doors were delivered and installed on time, special thanks to the installer Alexander, a very attentive and polite man, a master of his craft!
There are a lot of questions about this organization. The measurer arrived, we decided on the white color, drew up a contract and made an advance payment. We agreed that the installation of the entrance door will be done immediately, and the interior doors should be kept at their place while the dusty work is underway. When we arrived, we installed the front door, and it was immediately covered with a film so as not to damage it during the repair. The slope was not immediately placed on the front door, it was agreed that, along with the interior doors, they would be placed on the entrance. A week has passed and they tell me that there is no room for our doors in the warehouse and they will be delivered today or tomorrow. They brought them in, forced the room and this complicated the repair process, they had to be dragged from room to room. The renovation is coming to an end and we are removing the film from the front door. And it's not exactly white, it's kind of white and gray. We thought it was different due to the lighting. A specialist in installing interior doors arrived and said that no one had told him to tilt the front door, and then it turned out that we didn't have it at all. We contacted the measurer, he said he would resolve this issue. The process of unpacking the interior doors has begun, and we understand that they are very different in color from the entrance. Next, the installation, the wizard cuts his finger and blood splashes fall on the wallpaper (the wallpaper is washable, but the stains are slightly visible). After installing all the doors, we received white interior doors and a gray (which does not fit into the design) entrance door without a slope. We are starting to solve the problem with the measurer, we had to go from another city to choose the color (because the doors are of different colors) of the slope, we chose to go home and we receive a call that the color we chose is no longer being produced. I'm not ready to go the second time, so I had to choose on Viber. Then the delivery of the slope for which they asked for money (the measurer's mistake - he paid). Then the installation of this slope ... the specialist will not come to you just because of one slope, wait, maybe the specialist will be in your city and will come to you. A month passed, then another month, and the specialist did not arrive. Then they offered a specialist who charges more for installing the slope than for installing the doors, or to look for an installer himself. Almost a year has passed, and the slope has not been installed. And this is not all their mistakes, it's just that everything is already forgotten. I do not recommend contacting dveri.by
Agreement 6479. I'm writing this for the second time, since they deleted the first review in a couple of hours).
Terrible organization! The only thing they are good at is deleting Truthful reviews. After paying the contract, they forget about you! Installers are their usual subcontractor, any installer you find from the outside, to whom you also owe everything. Doors - without collecting doors from the factory, box and accessories. Dmitry himself, already a household name in Truthful reviews, will tell you: We sold you the door, what else do you want?? We had custom-made doors, individual sizes, etc. and Dmitry himself will tell you later that you have the wrong opening, why did you order from us??))) It's very funny what kind of bosses this company is!!All the recordings of conversations with this miracle manager are there. He doesn't know what a customer is!. He says brazenly that everything in the contract is drawn up in such a way that you won't get caught! But the measurer and the managers are in a hurry to conclude a contract and take the money, Dmitry apparently forgot about it). I come to the conclusion that they work due to advertising and low competition. And advertising is at least half of the deception - there is no installment plan! This is a loan from a bank. There is no guarantee! - and the contract has 100,500 conditions for this guarantee for a year, which no one can prove. And the promised gift is that they can get on your nerves as a gift)).
I communicated online. One of the advantages is that there are managers, and then... They do not leave for measuring one door, but you can measure it yourself, BUT if the door has nuances like a curved wall, then it is necessary for the measurer to leave. He offered an additional payment but received the answer "According to the company's regulations, we do not leave for measuring one door." Later, I learned from other guys that any fool would bypass these nuances during installation, but apparently the manager answers the leaves as written...
I want to leave a review about the front door and the work of the Door.buy company. We ordered an entrance door. Very good quality. I also liked the work of the installer. I did my job quickly and efficiently. In the future, I will still order doors from them. Thanks
Good afternoon.
Signed an agreement on March 1, 2024 Dveri.by Alexandrov Passage Shopping
center For the manufacture of 5 non-standard size invisible doors, about 6,000 white rubles.
Oksana, the consultant, asked to be registered retroactively
February 29-I refused.
She wailed over and over again why, what a pity, but she would like to…
I immediately had an unpleasant feeling. I wish I'd left.
There was a very long history with the manufacture (50 working days in the contract), but the deadlines are delayed, they do not call back, they do not send SMS, I called and found out everything myself.
But it's not easy to find out -no one knows anything -they transfer to each other and ask to call back tomorrow.
As a result, the doors were ready after 3.5 months, but the 2 doors were confused by the opening. As a result, they were redone. Then they opened the door boxes, they are all scratched. Redo it.
Then long calls and text messages -no one knows anything.
Where are the doors? Where are the boxes? I asked to terminate the contract-silence. I wrote a complaint to the head-silence.
As a result, I applied to the Consumer Protection Society. I wrote a claim again.
Silence. Then I told Irina that I was suing.
They stirred.
On August 20, the doors were delivered (after almost 6 months!!!) and the boxes, that is, the doors were made and redesigned for six months.
I was shocked by the packaging. She's almost gone. The doors come on the sides with a little cardboard in the center of the cellophane.
After the alterations, the packaging is a dream, completely cardboard + cellophane with pimples.
They promised a discount on doors and free installation of doors as a bonus.
On August 20, the installation team urgently needed to leave for half an hour without installing the doors. I signed the discount certificate. And after signing, the installers call 10 minutes later - the installation is paid. That is, they cheated.
then there was a long story, they could not find time to come and install 2 doors (3 were installed for a fee on August 20), I asked for a check from the masters and an act of completed work, offensive conversations and an unpleasant tone began. Ie, the guys never give a check and an act after the completed work, it's all not legal, I don't know they understood whether they are.
All these ugly stories are mainly related to Dmitry, who blatantly lies and behaves very defiantly and ugly (the installation guys also had a lot of complaints about him).
He promised to install the doors for free, and I asked several times, including just before the doors arrived, if it would be free-yes, but he deceived me. Then I did not want / could not give the masters to come and install 2 doors. I've been asking for 2 doors to be installed for a month. And she called endlessly.
Instead of getting into the client's position and being understanding (I waited for the door for six months), he behaved irresponsibly, defiantly and to the detriment of the store.
As a result:
-the repair has been suspended for several months due to the lack of doors
-over these months, the cost of materials and wall painting has risen (it was 10-12 and became 15/16 per meter)
-the craftsmen who worked (tiles) have left, but they do not want to finish new ones, you need to wait in line and it is extremely expensive.
- my little daughter went to the garden near the new apartment, I hoped to move in soon and the kindergarten immediately with the new house -1 min walk.
As a result, it is now October 29th and we have moved to another garden closer to the apartment where we now live. Since the end of the repair is not visible. We didn't find a garden very close to home and Every morning I take my child to kindergarten by car, it's very stressful + the cost of gasoline, car reinforcement, etc.
I'm alone with my daughter, dad/grandmothers don't help.
I write everything in detail so that people understand and conclude what invisible doors are, what this store is, who Dmitry is, who I am sure tells his stories to the management, who does not respect customers and people who work with him.
As a result, thanks to Dmitry, I filed a lawsuit.
As Dmitry said: "This is your right"
And I won my right in court.
I want to express my deep gratitude to the Door. buy. We've had a heartbreak. There was a fire. We applied on the recommendation of our friends. We were very satisfied. We ordered entrance and interior doors. They treated me with understanding. Professionals in their field. Quickly. High-quality. The price is excellent. THANK YOU ALL VERY MUCH. Especially thanks to the installers.
Excellent service and quality.
They work clearly, quickly and professionally! We ordered the front door. Everything was done operatively, neatly and cleanly.
Thanks a lot for the high-quality help in choosing three interior doors. The work of the measurer and the installer is aerobatics. everything is on time, without delay, competent advice.
Thank you, we managed to buy a beautiful, high-quality entrance door for an inexpensive price. The company has excellent craftsmen, both a measurer and an installer. The door stood up like a family.
We helped in the selection of doors at a good price and promptly installed them . The measurements were taken quickly, and the installation was high-quality.
A huge selection of doors, prices can be selected for any budget, everything is professional and fast. People who know and love their job work. The measurement was already the next day after the request, the door was brought and installed very quickly and efficiently, you can ask the installers for a small fee to insulate with your own material. I definitely recommend it.
If you want to lose money and time, then you are here.
The door order was 30.06, when ordering in the office on Independence, the manager calculated the doors three times as a plus, there were prices on the monitor and every time she made a mistake, they closed their eyes to it, she added them up in her mind and showed where she counts incorrectly on the calculator.
We place an order. The contract has a production period of 65 days, when ordering, we say that this period does not suit us and that we cannot wait so long, we are assured many times that this is a formality and their doors are made in one, well, two months at most. They mark the contract urgently and assure once again that the doors will be fast. The second month is coming to an end, we are starting to actively call the logistics department. It is important to note that it is still difficult to get through there, no one picks up the phone for days, and if they manage to get through, then Maria switches the arrows to Dmitry and to the switchboard. Everyone in this company lies, and I will demonstrate this more than once. As a result, 20.08 learns that the line is broken and the doors will definitely not be ready, as promised when placing an order.
There was an offer to come to the office, rewrite the contract for other doors that they have in Nalia. Arriving at the office, when communicating with the manager, it turned out that in their company the doors have not been issued earlier lately, but with a long delay. It turns out to be a lie again, when making out they assure that everything will be fine, with some jambs they claim that everything is already bad and there will be a delay. Since the flush-mounted doors are still waiting so long, the door may not be there, since the builders have work to do.
We decide to write an application for a refund. As a result, a statement was written on 20.08, already on 12.09 and silence. I got through to this company myself by lying, I called from 10 a.m. and it was only by 12:30 that it became clear that no one had considered my application and there was no written response to the mail. Although, according to the words, a letter with a notification was sent to the new complaint department 2.09, the request to provide a postal receipt is fed with promises alone. No money, no letter, NOTHING.
I decided to stop communicating with managers and talk to the director, but the company has not decided where the director is, some say that he is abroad, while others say that he is in the office. Again, everyone in this company is lying.
It is not known how my situation will be resolved. The doors are no longer needed and have been for a long time. There is no refund. Treating clients like fools, so if you want to waste time and nerves in the same way, then welcome.
I will definitely write what the sequel will be.
They promptly replied on Instagram, I immediately said that I was interested in buying an entrance door in installments, they threw off the conditions to me, wrote that when buying in installments, the measurement and delivery were paid, then the girl asked from which city, I replied that from Minsk, to which she wrote to me that the measurement and delivery would be free for you. We agreed to bring the master. The master arrived, measured, said you had an advance payment of 30%, we said we had an installment plan, the master was surprised and said that he had not been informed about it. Next, the master said that the measurement and delivery are paid, we showed the correspondence where the girl told us that it was free, he said she was mistaken. And with an installment plan for 12 months, measurement and delivery will cost 353 rubles, we asked if we would deliver them ourselves, to which the answer was that you would still have to pay this amount. The amount of delivery and measurement depends on how much the installment plan is issued.We decided that we would not order, the desire to work with the company was gone. Customer focus is zero.
I do not advise anyone! A disgusting office, with the same employees. Starting from the measurer and ending with the complaint department.
The doors were installed any way. The foam sticks out, there is a gap of several CENTIMETERS between the platbands and the wall!!!! And all this is served as the NORM!
They do not want to fix anything, they promise to solve all the issues for several days, as a result, nothing is solved and they do not call back. Disregard for customers, empty promises and unwillingness to do their job efficiently!
I completely agree with all the negative reviews. The measurer arrived quickly, calculated everything, said that it would take 4 weeks, as a result it turned out that I misunderstood, the doors were made for 4 weeks plus 2 weeks for logistics, as a result, after almost 2 months I get my doors. But the surprises don't end there, I also lacked one pen in the kit, how is there no pen in the kit if you sell them in sets??? According to the manager, a new set of pens should be waited for 5-6 weeks, I assume that it will be 3 months. I can't replace them with others, because the doors stand opposite each other, instead they offered the most "unsympathetic" ones. The installation has not yet been performed, but faced with a long delivery time, the installation was ordered in 2 weeks because "it is unprofitable to carry equipment for the sake of two doors, wait in line." I do not advise this organization, the repair had to be postponed for 3 weeks due to incompetence or company policy, the money was received, and then the buyer could not get anywhere
I've been wanting to write a review for a long time. We ordered the doors through the website. The manager worked quickly, there are no questions. The measurer was almost the next day, after contacting the manager. In this they are operational. The measurer arrived, everything was measured quickly. We chose the material, color, and accessories. We signed a contract and made an advance payment. According to the contract and according to the measurer, we had to produce the doors within a month. But, as a result, we received the doors only two months later. Which was extremely inconvenient, since the house is being renovated and all the work had to be postponed. But it didn't end there. Before delivery, the manager contacted me and said that the pens we ordered were not available. They offered another option and it was cheaper than those that were ordered and paid for, well, God help them, with these pens. The doors were brought, according to the deliverers, they were supposed to lie at room temperature for about a week. Because it was winter. Installers were supposed to arrive a week later, but no one came. We waited about two weeks.
The installer contacted us and scheduled the installation of the doors the next day after the call, to which he was told that this was not done and no one warned us during the day how many people were at work, and there was no opportunity to ask for leave at 9 a.m. To which, I was given an answer: "I can only come tomorrow, or you will have to wait about a week, or even two. Because he has a lot of orders. As a result, we agreed within a few days. But the surprises didn't end there. The installer arrives, looks at our floors, and says: I'm not going to install anything for you, your floor is not like that. And we have a screed, because we did not have time to put the tile. Despite the fact that initially this point was negotiated with the measurer and the issue with the floor was resolved and everything was fine with everyone. But the installer was not satisfied with this, he turned around and left. Here is such a service. An extremely negative attitude remained towards this organization. The doors were not cheap. According to the contract, they have to pay compensation for late delivery, but no one has paid anything. And one more thing, they had a promotion, when ordering four doors, the fifth comes as a gift. But there was no fifth door)))
The manager helped with the selection of the door, on the same day they arrived and took measurements for free. The door was brought and installed on time neatly and quickly.
I am very happy with the Stefany 1000 model. It looks strict, concise, nothing superfluous. The shade is pleasant, not snow-white, does not hit the eyes. Accessories are also without frills. Magnetic locks are generally gorgeous. They close silently, without a nasty click. I read that they serve much longer than with a tongue. Although they cost a little more, but it's worth it. The cost of the installation turned out to be profitable. Thanks!
The doors are solid, of good quality, ordered from the Istok series with additional noise insulation, in the salon at prytytsky, 158, the production time, taking into account some individual wishes, was about a month, installed quickly and efficiently
I agree with all the negative reviews. Don't wait for the door on the promised days. The delay is 1.5 months, no one will call you at the agreed time, as a result, they let you down with the installation, you will waste your time and nerves. You can reimburse for the delivery period under the contract only through the court.
Thank you for the gift! We won interior doors for the promotion. A very cool gift from the company. Doors with a glass insert do not look as massive as a canvas made entirely of wood. Hidden loops are also an interesting solution. We used to have the old ones with the usual loops, but they are already obsolete. This model looks super stylish and modern. Plus magnetic locks. It's also a cool thing, they don't click loudly, they lock themselves quietly.
I came to the salon on Rokossovsky, I needed an entrance door to the house. The door had to be installed within a week! We offered a large range of doors in stock, and stopped at the Arctic thermal rupture door. The installation was the next day after the measurement! Thanks to the guys, they installed it quickly and left it clean!
We bought Morelli flush-mounted doors. To match the color of the walls. It turned out such secret doors, almost invisible, as I wanted. I really like minimalism in the setting. Since they were in stock, they were installed promptly. The masters are competent, pleasant in communication. The price of this model was much more profitable than in other places where I was interested. So I advise you to contact, great company!
I bought the doors in the summer, excellent quality. Very competently consulted, helped to pick up good quality, everything came on time. We were satisfied with everything
Dvery and by were generally satisfied with the work of the company. All employees act promptly and are focused on the client. Consultant Maxim told everything in great detail and intelligibly, calculated the maximum cost of the selected doors. Soon the measurer arrived and made the final calculation. He can also immediately draw up a contract and take an advance payment. I recommend reading the contract carefully! Instead of the agreed 30 working days for production, the contract included 45. At my request, it was corrected by 30 (as a result, it was made even earlier). Also, a previously unspecified "surprise" appeared in the contract - the so-called "guaranteed installation". In payment for the doors, they immediately include 70 rubles for the future installation, so that the client does not later refuse the services of their installer. This condition can be waived, but we did not, because we did not want to take the "left" installer. The doors were delivered on time. Delivery is free to the entrance, ascent to the apartment for an additional fee, depending on the floor. The installation was carried out quickly and efficiently (4 doors together in 8 hours). Time will tell how high-quality the doors are.
I was very pleased, starting from communicating with Nikita's manager about the choice of door models, accessories and stock availability.Everything was delivered and installed on time.Good feedback from the logistics center.A large selection of models .
We paid a lot of money for the doors, which are still missing. The second time they postpone the deadline, despite the fact that I called specifically asking if everything would be on time in order to negotiate with the workers who do the rest depending on the installation of doors. They answer on the phone, "well, actually, the doors are made longer than specified in the contract." The 10% penalty that they promise to return to me will not cover the time and money spent on workers and deadlines.
To cheer yourself up somehow, here's a joke adapted for Sharashkin's office.
"- My little blue-eyed river, tell me, will the doors make me doors on time?
- Of course they will."
..... it was pure bullshit......
It's better to be more expensive, but definitely not here!!
A long way to getting doors: the assurances of consultants and measurers that standard doors will do quickly turned into 2 months of waiting. when the term of the contract was approaching, it was impossible to get through on any phone. when we finally contacted the manager, it turned out that right now all the details are arriving there, but as luck would have it, the warehouse has a recalculation (at the beginning of the month) and will not be delivered in the next 2 days. If only the long wait was over. the doors were brought, we paid for them, the installers come and tell us that 3 platbands are missing and they will not be clear when. And we also saw that the mortise thresholds turn out to be, but they only have 2 cutters and if the width is not the same, then they will not install anything today. Then it turned out that the platbands were available, but the car had left for Borisov and no one could just bring them. but in fact it turned out that the guys were probably fucked up, because when they were picked up by the workers themselves, they said that they were just a little defective and different in color. there are a lot of nerves spent in a day. in this whole story, only the installers are good, there are no complaints about their work, quickly and efficiently.
We will no longer contact the company: the largest company in the Republic of Belarus and such a lack of service and the ability to communicate with customers by phone and one delivery machine turns out.
A cozy store. We bought an entrance door and a portal. The manager quickly selected the options and recorded them for measurement. The door was available, installed within 7 days. Interior doors can also be selected here. I recommend.
Convenient location, high-quality service, quickly agreed on the model and delivery, the price is lower than competitors, the installation was a gift, I will contact you, I recommend
We were looking for an interior door, but to be sure with the installation service by our master. We turned to the door. Bye. They chose the door right away because they already knew what they wanted, so I can't say anything about the consultation. We discussed the installation issue in principle. They assured me that they have been cooperating with installers for a long time, everything will be fine and you won't have to run after anyone. The measurer turned out to be very professional, he measured everything clearly, everything is described in detail in the specification. The doors were delivered on time. The door was supposed to stand for three days. She defended herself, but there were no calls from the installers. After waiting a week after the SMS, they typed it themselves. The installer (I think his name was Andrey) could not determine the time of arrival in any way, it felt like only he was working, and we were just sitting and waiting for his arrival, i.e. it was very difficult to plan. After calling the office, people began to say that they could not influence the installers, but they would try to talk to him. In the end, we somehow agreed. The installer was late, though on a call. I immediately asked for coffee, a stool, something else ..... there was a feeling that something was needed all the time. I worked without a vacuum cleaner, it was dirty. Our door is white with black fittings. It was said that it was necessary to put some other loops, three pieces, but now there are no black ones, but he will order and then reinstall. We are still waiting. In the process, he ran out of foam, asked for some money for the installation and went to buy. The installation of one door accordingly took a whole day. As a result, the door was installed disgustingly, dirty. Since the door is expensive, my husband called the phone, which is specified in the contract with the inscription something like "we will solve all your problems", if you have reached the stage of the contract, do not pay attention to this phrase. They won't help. The installation has nothing to do with them. We tried to negotiate with the installer, not under warranty, but for money to fix it. We called on the appointed day, when he was supposed to be in our area. Again, uncertainty, I'll call and disappear. I'm not saying that we still need loops in color. I do not recommend contacting here, there are no questions about the product itself, there is trouble with the installation and the company itself does not help with solving installation issues.
The door was ordered two months ago. None of the sites had the right model, but then, as if by magic, it was found. We took an advance payment, promised 35 working days... I've been waiting since last year, there's no door. It's impossible to get through, they don't get in touch themselves. There are no words.
The doors were installed on 12/27/2022. There are no questions about the company itself regarding the order and delivery. Everything was clear and faster than the agreed deadlines.
The biggest disappointment is the installation of doors. Not only that, after the delivery, we had to find out for a week when the installation would actually be done, so we also installed it so that the linoleum was ruined for 1270 rubles. When asked how it happened, the installers pretend not to hear. They just stand there and are silent. Grab the money and run. There is no receipt or mark in the documents about the work performed. Nothing at all. I do not recommend contacting you, but if you manage to stand with the installers over your soul, they will put it so that at least stand even fall.
When installing the front door, the installer messed up the door. I put it very carelessly, I was in a hurry somewhere, I didn't clean up the garbage after myself. When they said we wouldn't pay, he packed up and left.
Ordered doors from the door company.bye, the measurers arrived, explained everything well and made a measurement.we drew up a contract and waited for the doors, they were brought in on time, everything suited us, I recommend it to everyone
If you want to get the doors on time, without cheating on the price of accessories by almost two, without cheating, THEN IN NO CASE DO NOT CONTACT THE DOOR. BY COMPANY. Let me explain,
1. according to the production dates that they specify, add one month at least. 2. the cost of accessories is overestimated by 2 times, then when calculating the total cost they allegedly make a discount, but this only reduces the cost of accessories, in fact there is no discount. 3. When drawing up the specification, they do not specify the model of the fittings, thereby misleading and instead of an expensive one, they can slip a cheaper analogue.
4. When drawing up the contract, only the total cost for the entire order is indicated, respectively, you will not see what you bought and at what cost.
5. When delivering the doors, you will not see any invoices and acceptance certificates with a list of goods and their specifications either, just sign that you have received the goods. The only thing that there are no complaints about is the installers, the guys worked well and quickly. But they have no relation to this company, but work on a contract.
And the result of all that has been said is that by paying a lot of money you will not get the effect that you expected from the Door company. BY!
I ordered 3 doors, they were installed, but the trouble is with the fittings, I can't get through for 3 weeks to install MY PEN, which I bought, the installer installed, which was, and everyone is fed breakfast, THE HANDLES are NOT AVAILABLE
We learned about the company from friends. In search of doors, we literally lost our feet: somewhere we were not satisfied with the price, and somewhere with the quality. I was pleasantly surprised by the wide range of interior doors for any "purse" and well-established work within the company.
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A
A. N.
Level 7 Local Expert
September 19, 2024
The doors were delivered 3.5 months after the prepayment. The next installation is in another month. The doors will be lying in the middle of the apartment for a month.
IT'S JUST A NIGHTMARE. We ordered a door to keep out foreign odors, and got a smoking room in the apartment. Holes where the door was foamed all around the perimeter. I can't get them to come and fix the defects for a whole week.