I really liked the hotel!!! It is located in a convenient quiet location, but at the same time within walking distance from the main attractions. The breakfasts are quite hearty and varied. The hotel also has a gym and a spa area. Everything is clean and tidy. The rooms are spacious and equipped with everything you need.
The hotel is moderately pretentious. The rooms are large and cozy. Room cleaning is excellent. The staff is friendly and friendly. Convenient location, everything you need is within walking distance. The breakfasts are delicious, and there is a large selection of food.
The location of the Fire hotel, the very heart of the old town, is top for hiking. The hotel itself is a little shabby from the inside, but the rooms are quite comfortable and wide. I recommend it as a good medium-budget comfortable hotel.
The room is very cozy, there is a kettle and everything necessary for tea drinking. Large bathroom with bathtub and shower. The cleaning and room service are excellent. The breakfast is varied, in addition to the buffet, you can order porridge, scrambled eggs. The hotel also has a swimming pool and hammam baths, a sauna. I had a pleasant experience.
A wonderful hotel.
The rooms are spacious and clean.
A great bathroom with everything you need.
Polite staff, good service.
Convenient location in the center.
Super hotel, clean, cozy, friendly staff, delicious breakfasts and a large selection! The location is top! The service is top notch! I really love this hotel
A good Soviet-era hotel in the very center of Almaty. The room is small, a little tired, but not critical. On the plus side: a good SPA area (at least the ventilation is well done there, there is no mold, as in other hotels, the smell of chlorine or urine. The hammam and sauna are heated well. The pool is small but clean. There are several simulators. There was bottled water in the room all the time. Cleaning is daily, good. Tea and coffee in the room.
Now the cons: for some reason, the bed linen was constantly torn. But at the request they changed it to a nervous one))
Pillows are some kind of misunderstanding, very thin, with a lumpy filler. Because they took an additional one.a place for a child, then they laid out a sofa for us, which constantly moved in different directions and the child just fell to the floor.
Soaps, shampoos, shower gels were put on regularly, but their quality is at the lowest level, the chemistry is chemical. If possible, take your own.
There seems to be a lot of food at breakfast, but everything is kind of tasteless. Often the sliced food smelled like a dirty board, and the dishes smelled like a dirty rag.
The rooms are very tired, just very much - the furniture needs renovation and partially (for example, armchairs) - replacement; curtains, blankets, pillows, lamp - everything is replaceable! It is necessary to provide an outlet near the bed - how to put the phone on charge at night? At the same time, we must pay tribute, the bathroom, apparently, was renovated. The staff is very friendly and attentive - thanks a lot for that! Restaurant food is very expensive and absolutely not edible.
It justifies its 5 stars, good rooms (although with a rather complicated light system), normal breakfasts (although if you want oatmeal porridge or an omelet, you need to order from the waiters), a good SPA area and a gym
Pros:
the room is clean, the cleaning is good;
the location is good;
good curtains are excellent light insulation
Minuses:
1. Very poor and tasteless breakfasts. At the level of a mediocre three-star hotel.
2. It was difficult to wash twice in the morning: the water constantly changed from hot to icy every second.
In general, the hotel is three stars, I will not go to it anymore
A very pleasant hotel, a good location, you can walk nearby, the cable car station is close, go upstairs, where you can see the city from a bird's-eye view and take a walk in the park. The hotel has a nice swimming pool and spa center. The rooms are clean and bright. Friendly staff and good breakfasts
Nice stylish hotel in Almaty. Many of the city's attractions are within walking distance. Considering that Almaty is a cozy green city, any walking distance is doubly pleasant. The hotel is a great place for conferences and meetings.
The hotel is designed for business, not for a family stay, and it is definitely not 5 stars, based on the available infrastructure and room layout. Overall, I left a pleasant impression. Good location, breakfast, friendly staff. It's clean, they're cleaning up. At the same time, there were significant problems with WiFi, adjusting the temperature of the water in the shower, and the operation of the TV.
+ Quite a good location, a lot of things are within walking distance.
The rooms are comfortable, without complaints about quality, convenience, etc. (stayed twice, with an interval of a year), high-quality cleaning.
A magnificent SPA with a swimming pool, and is open until 22.00, i.e. in the evening you can have time to swim / warm up after business in the afternoon. In general, the prices are satisfactory, i.e. the price/quality ratio is quite satisfactory.
- Unfortunately, the breakfasts absolutely do not correspond to the stated 5 stars. It would be fine for a "three-piece", for a 4-piece - already with a lot of tension, well, there are no 5 stars even in theory. From the series "poor, but clean." Perhaps this is the only serious disadvantage.
Otherwise, the hotel can and should be recommended.
A magnificent hotel, fully justifies its 5 stars. Beautiful rooms, professional, attentive and friendly staff. Any questions that arise are resolved promptly. Excellent breakfasts. Very convenient location in the city center, any interesting place can be reached on foot. If I am in Almaty again, I will definitely stay there again
The atmosphere of complete relaxation and excellent service. It is forbidden to strain the guests with anything in this hotel. Simply the best! At the same time, if you decide to work or hold a business meeting, everything will be at the highest level.
A clean and cozy hotel! The room is cool, two-room. The bed is very comfortable, I slept comfortably. Large bathrobes and comfortable slippers! Breakfast for a variety of choices! Attentive staff. We didn't have time to get into the pool. And we had a great rest! We will definitely come back!
Great hotel. It is spacious, clean, cozy, delicious, there are meeting rooms, a hall, a swimming pool. In general, everything is great! I recommend it not only for business meetings, business trips, but also for family vacations)))
An old Soviet hotel. Very expensive and not delicious room service. The room is cleaned well. I would like to mention the snow-white towels. The breakfasts are meager.
I was on a business trip to Kazakhstan, stayed at the Dostyk hotel. the hotel looks very dignified, pompous, the entrance group is impressive!!!! The hotel is located within walking distance from the metro station and the city center.I was greeted by the friendly hotel staff and escorted to a lovely room. Hygiene products, bathrobe, slippers, hair dryer, 2 bottles of water, tea, coffee were presented in the room, everything is very beautiful and dignified, beautiful interior. The hotel restaurant had a very delicious breakfast with a wide selection of dishes for every taste. There is also a bar with a large selection of drinks. There is also a shop and an ATM on the 1st floor. I liked everything very much, it's not the first time I've stayed at this hotel. I hope for further cooperation.
A pleasant, homely hotel.
Very tasty and healthy breakfasts. They can even make a choice on your visit. There is not enough choice in the bar.
I recommend a visit.
A good location for business travelers, near the Reception House, Abai and Furmanov are just around the corner, interesting professional events often take place, no complaints
Recommend it? Yes. The restaurant is at a high level. Delicious and beautiful. A beautiful pitch. Cozy and dignified. Attentive and polite waiters. Our banquet was held with dignity. I haven't been to the hotel itself, but I've seen the rooms. All right
A good hotel, convenient location, there are good restaurants within walking distance, of the disadvantages you can call a buffet breakfast, well, such a breakfast does not pull at a 5-star hotel
A great hotel in the city center. Quiet and cozy. Everything is available. A business hotel. There is everything you need for work and leisure. Beautiful Spa. 2 conference rooms. The banquet hall. Nice hotel.
I was at this hotel for the first time. I spent 5 days there. I would like to mention the good rooms of this hotel with an excellent ventilation and air conditioning system. Good smell in the rooms. It is necessary to mention the wonderful breakfasts.
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Дамир Нургалиев
Level 8 Local Expert
April 8, 2024
The hotel is great. The rooms are cozy, clean and equipped. The staff is friendly and helpful. The hotel has everything you need for a tourist and business travelers: an exchange office (at the reception) a gym, a restaurant with delicious food and an assortment of bars). There are also banks and restaurants within walking distance, along the way to which you can enjoy the shade and local attractions.
Excellent hotel in the center at reasonable prices. The range of options provided is not as wide as in the luxury fives, but this is enough.
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Анастасия К
Level 8 Local Expert
December 4, 2024
A great, comfortable hotel. The pool is not loaded in the morning. The breakfasts are excellent – beautiful, delicious, varied. Despite the fact that the windows faced the road, nothing prevented you from relaxing- quietly.
The hotel is nice, we had a suite and it was big, but it was old and quite dusty. It was not possible to cope with the air conditioner, as it showed 25, and it remained so. We slept in the heat. The breakfast was not super-duper, but it was quite decent. The Solid Four
A gorgeous hotel. Very, very good. Delicious breakfasts, everything is clean and fresh. Comfortable beds. Excellent spa area, not big, but very comfortable.
I didn't like the breakfasts: even the universal pancakes and fritters were not delicious. Coffee tastes like powdered coffee. Omelet and pastries are good to eat.
WiFi is not a very good signal, sometimes even the browser page took a long time to load. Watching the movie/series online was not possible. The service does not reach 5 stars: I found a trace / plaque on the mug from the previous guest's drink, stains in the bathroom. The room is a little tired - it seems that the cosmetics have not been updated for a long time (the room was standard). Water is provided in the room. The rest was clean. I was pleased with the warm floor in the bathroom, but my feet were freezing in the main room. The staff is polite.
The price included a SPA, but I didn't try it.
In general, not a bad hotel, BUT:
-there was a residue for a bad lunch box at an early check-out: they did not give what they ordered.
-we changed the room because the shower cabin was leaking, the bathroom was heated (it is considered unacceptable for 5*)
-not a bad spa✅
-good convenient location✅
- breakfasts are meager for such a price, porridge to order
I was at the hotel for two days. Junior suite room. Everything is fine in the room! I didn't have enough boiled egg for breakfast. The exercise equipment is high-quality and functional, the sauna is good. I liked everything!
Clean, beautiful. The staff is detached, they greet each other every other time. The first time we met breakfast before 10 a.m., in the five-star department. Why not do it before 8 a.m.? Who used to?
I travel a lot and I can say with confidence that 5 stars is too much for this hotel. I would have ripped off a couple of stars from there without a twinge of conscience. This is a hotel that is more than 25 years old. According to the service level, a maximum of 4, according to the room level, an old three-star, according to the bathroom level of my room, two stars (in the shower on the floor there is a white plate screwed on with screws, which bends so that you think about safety). The breakfasts are tolerable, there is no variety, but you can still find something delicious if you look. It's good to look for) The only plus is the location, the center.
I DO NOT RECOMMEND THIS HOTEL FOR ACCOMMODATION. Moreover, the price does not match the quality!
Nice hotel! We lived in a junior suite. I don't recommend it . A very inconvenient entrance . There is no hanger at the entrance , you do not know where to put or raise your outerwear, you throw it on the sofa. There are no really convenient sockets for charging the phone. It 's not thought out ! It 's not thought out at all ! There is a wonderful bathroom, two TVs, and there is nowhere to charge the phone and put outerwear.