There is no Internet worse, it cannot be worse than this, any possible provider works better and more stable, do not believe the positive reviews, they are either bought or written by employees of this "company", the worst possible, if any breakdowns turn off the phones, if any Internet is lost, your side is blamed, but it's not the provider, it can't be his fault)
There is no worse Internet provider in Donetsk. Constant breaks. In those cases, the blame is shifted to everyone, but they are never to blame… Maybe you have an old router, maybe you need to buy an uninterruptible power supply for the router, maybe power surges. I sincerely warn all Donetsk residents against connecting to this provider.
To be honest, I don't understand the negative comments. Perhaps it still depends on the area. We live in the Leninsky district (Metallurg stadium), the Internet always works great! There are very rarely any interruptions, or technical work is underway. But, the problems are fixed quickly. You can reach them at any time of the day. Calling the wizard is also not a problem. If you do not have time to pay, there are credit days. Sometimes the interface in IPTV freezes. And so, in general, everything is fine. I've been with this provider for about 15 years.
Well, it's terribly simple. There is no Internet for half a day. Tech support says, yes, your house is broken, it can be repaired today, maybe tomorrow. In the evening, the Internet appeared, and tomorrow it is gone again for half a day. We have been subscribers for more than 10 years, until recently I hoped that something would change and get better, but no, it only gets worse every day (I still have to change the provider
Hello, I want to connect don apex it's been a month and a half and every day I promise to connect it just went bad don apex the company does not act beautifully deceives that connecting score 0 is just terrible people treat their work thank you very much for connecting I have no words
There were stable problems with the Internet, technical support constantly replied that everything was fine with them, then finally gave up and said that they would change their equipment. But the most interesting moment is when the Internet disappeared due to problems with their equipment and support says that the craftsmen have a day off, so they are not going to repair in principle, sit without Internet. What is the Internet provider's day off??? In general, I do not recommend it to anyone, this is complete unprofessionalism and disregard for users.
I have been working with this provider for more than 20 years. Everything has happened, but at the moment I consider them one of the high-quality Internet providers, given the shelling and the situation in the city. Even in the absence of light, they turn on generators to provide Internet.
Excellent Internet, high-level service, operators are always polite and attentive! Problems are always fixed quickly and efficiently, especially in our difficult times. I've been with Don Apex for more than 10 years and I'm not going to change to another one!
I've been using it for three years. The quality of the Internet is generally satisfactory. The tech support is terrible. When asked about the timing of troubleshooting, they can answer "if we make it, we'll fix it today, if we don't make it today, then tomorrow, if we don't make it tomorrow, then the day after tomorrow..." and this despite the fact that the day before, at the first complaint about the lack of Internet, their operator said that their equipment was missing in the house where they stand electricity and as soon as it appears, the Internet will work for me.
I switched to DonApex without hesitation. After the shelling, while other providers did not even answer the phone, the boys came and restored everything. The beauties
I connected to the provider because of his good reviews, as a result, apparently these reviews were written by the employees themselves, because in fact, get ready for a very unstable Internet operation, when asked about resuming work, be prepared to just shake their hands and say wait, forget about customer orientation at all, you are just useless garbage for them that brings them income, if you have a choice, think about another provider, there are many of them and each one will be much more pleasant than this one
A normal provider with round-the-clock support. But choosing from a variety of providers in the center of Donetsk, I would choose Matrix because of access to wifi in the city.
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Андрей М
Level 9 Local Expert
December 15, 2020
The Internet is stable, there are no failures. The staff is responsive, courteous, attentive.