Good afternoon! We express our deep gratitude to the staff of the office, where very beautiful, literate, polite girls and a young man named Anton work. You guys are doing great! Excellent service! Anton, thank you for your help!
Sincerely, the Arshaevs, Moscow
15.01.2024g
Hello! Recently, employees who are responsible for collecting cargo documents exceeding 200 euros have been working for an abominably long time. You charge 20 thousand for processing one parcel, and you wait for a response to a letter with documents for several days.
The cargo has arrived, no one calls when I call myself, no cell phone, no city answer. For 3 days my cargo arrived from the USA for 2 weeks they could not get it out of customs, after all, I went to the airport and did everything myself. What the hell kind of money to pay for is the same as Aliexpress will work . I will no longer contact them and tell everyone how they work!
Many thanks to the office staff - they saved me from having to fly to Astana again. They took the documents themselves and sent them to the addressee. Everything was done on time. In the office, the girls consulted and processed my application quickly, in detail and clearly. I am very pleased!
It is a very long procedure for passing customs clearance. I do not observe this at any broker, either in Astana or in other countries. The package arrives in three days. They've had it for weeks. They collect a bunch of paper documents, carry out customs clearance for weeks! Inconvenient, red tape, long.
DHL is an alternative service in Kazakhstan, especially in the era of the Pandemic. Fast, reliable, convenient. One problem, unlike Germany (the birthplace of the service), you have no choice in price...
See original · Русский
Инкогнито 4805
Level 5 Local Expert
February 19, 2024
It is easily located on Yandex.Navigator. There is an entrance for transport. The staff is very polite.
It is quite difficult to drive up and park, it is a very narrow street with a lot of cars. And the office itself, like everywhere else, is small and cozy.
Good afternoon! Terrible rates for sending a letter to a physical person.persons per company between Astana and Almaty 24,000 (Twenty-four thousand) tenge. Today I wanted to call a courier, the operator shocked me with the prices. I wonder where these prices come from? And who oversees them? The letter is simple and even on the territory of Kazakhstan, it's too much
The parcel arrived from Farfetch to Kazakhstan in 3 days, after which it stayed at customs for another week and a half. Real turtles, you need to look for such lazy people.
DHL Korea-USA delivers in 2 days, when there was an international delivery in Russia, the time frame for the example of the USA-Moscow is 5 days. But two and a half weeks, I have not seen this yet.
Excellent service - the parcel was delivered at the branch on Friday - almost from the plane, although delivery to the address was scheduled for next Monday
Dhl couriers threw with delivery, I had to go to this office, it turns out there are a lot of thrown there. The service is long, we searched for the parcel for 10 minutes, including 2 weeks of waiting for delivery. Prices are akhtung, when I was sent a file with documents to Georgia for 21000 tenge! It seems to be a well-known brand, but such a great service.
Terrible quality of service , ordered a stepson , allegedly chose the fastest option on the site . As a result, additional fees come up , deadlines are constantly increasing , they cannot clearly connect two words on the phone, they shift responsibility to the laws, customs to anyone. What is the point of paying money for supposedly high-quality service, hiding under the guise of a well-known company, if the quality leaves much to be desired and differs little from budget delivery?
The product ordered from Italy reached Almaty in three days, where it stayed for 15 days!!! And it was delivered on the 17th day! A very long time!!!! In addition, it is necessary to clear the parcel in Almaty, and not in Astana (where the final addressee is located), additionally paying the services of a DHL broker (3500 tenge)!