Yesterday, February 22, 2025, my husband, my children, and I visited Detsky Mir at 3B Dzerzhinsky Street. From the very first minutes, we were greeted by an incredibly polite and friendly staff, creating a cozy and comfortable atmosphere.
Our kids (3 and 4 years old) were delighted with the huge selection of toys – not only their eyes were running away, but also ours! However, the purchase plans were not included, because in recent weeks we have already purchased enough new toys. Of course, the children were upset, having a real tantrum, because they really wanted something new.
And here I would especially like to note the responsiveness of the staff. The staff showed attention, talked to us, offered a discount, and in the end, we nevertheless pleased the children with the long-awaited toys. I especially remember a guy named Arseny – he sincerely felt sorry for our kids and did everything so that the children would leave in a good mood.
there are no advantages at the moment at all!
Disadvantages: one solid FAT MINUS for the attitude towards customers. Everything else doesn't matter anymore!
The worst and most disgusting online store and the whole company! Orders in the online store are canceled without specifying the reason if the product is available. Apparently, they blacklist customers if they cancel an order and don't buy it back. Prices are raised at any time and it is unclear by what criteria - the price was 2.24, after 10 days it was already 2.6! Despite the fact that children's products are regulated by prices! There is NO delivery. That is, it is there, but for some reason only for a 100% prepayment! That is, if they bring the wrong or rancid, then there will also be a question of a refund. In general, IT's A HORROR, NOT A STORE!
The familiar children's world. Clean, polite staff. The assortment is not very large in terms of clothes and toys. The prices are also similar, as everywhere in the Children's world. I wanted to find something new from toys or clothes that is not available in Russia, I did not find it. Maybe someone will be more lucky