Everything is fine. There are Russian-speaking staff if there are difficulties in communication. The main disadvantage is sometimes queues and you have to wait for quite a long time. The queue is electronic.
A very cool manager, humanly told me what it takes to open an account, where are the rules. I figured out our problem situation and found a solution.
It is worth noting separately that now this bank has increased requirements for opening accounts, residence permits, 5-10 thousand dollars / euro on deposit.