Restaurant food delivery
67 reviews
October 20, 2024
Terribly long delivery - an average of 2 hours. Although 45 minutes is indicated when ordering, in fact it is always about two hours. If you are thinking about where to order, make a choice in favor of Yandex. They may be late there, of course, but never by that much. Constant misinformation about the delivery time. I made an order once, it was written again for 45 minutes, after 10 minutes I received an SMS that the workload was 40 minutes longer and the delivery was 40 minutes longer, but there was 45 minutes left in the application) for new victims of disinformation 😄
After another such time, I just deleted the application, in general, I do NOT recommend it.
See original · Русский
2
1
July 21, 2024
The order was delivered in 1 hour 55 minutes instead of the 45-60 minutes stated. On those.the support did not help in any way, unsubscribes, the approximate delivery time changed during the communication process - but in fact it was not observed either. The order was delivered barely warm. Khinkali and khachapuri. It is not possible to eat without warming up! The courier stopped by at least 2 more places to the detriment of my order. No apologies, no "gifts." They didn't even put napkins in the order! We have used this service many times before, but there has never been such an outrage before! A reason to think about giving them up…
See original · Русский
3
June 2, 2024
I delete the application and never order here again, the delivery time is simply outrageous, when specifying 30-40 minutes, the order in 1.5 hours is not even in delivery. There were no SMS messages about the delay or at least some kind of information, they couldn't get through to tech support, they couldn't do anything anyway. Do you understand that if a person orders food, then he plans his meal somehow? It is impossible to do this with you. And hungry people who can't wait for their food leave negative reviews.
See original · Русский
4
December 21, 2024
Dear delivio! Waiting for an order for 3 hours is powerful!!!
Thank you for a ruined evening and terrible service!
Everything came barely warm and softened
See original · Русский
3
1
August 29, 2024
It's a disgusting desk. Don't believe what they say about the delivery time. At best, they will be delivered in an hour and a half! The devil pulled me to turn here again:(Despite the fact that there has already been a negative experience. I thought they had improved. That was not the case. I strongly do not recommend it!
See original · Русский
3
1
January 4, 2024
I ordered delivery at 21:20, I was immediately warned that the delivery would be delayed and would be in 80-85 minutes. As a result, they brought me an order at 23:50! It's too long, 80-85 minutes. For about an hour, the order had the status "Accepted", calling the call center, the operator, according to him, clarified this point. The order began to be prepared. Also, the status of the order "Preparing" was also kept for about an hour. The call center decided not to answer my next calls, I was waiting for 15-20 minutes. In a word, horror, the food arrived cold, even without napkins, although she indicated to put the appliances down. But there are a lot of questions about the delivery service itself, they promise one thing, they do it completely differently. I do not advise or recommend anyone.
See original · Русский
2
2
January 20, 2024
I made an order in the app last night. The waiting time was written 25-30 minutes, when we arrived at the institution in 30 minutes, we were told that the order was not even transferred to the cafe! They called the operator and said there were no settings in the application and promised a 15% discount, promised to call back as soon as everything was fixed. The money was supposed to be returned within 24 hours, it was returned in the evening. The problem is that they didn't give me any discount, and they didn't even call me back and apologize! I do not recommend it!
See original · Русский
3
1
January 1
Registration for Russian numbers does not work. Support said they were switching to a new system.....
See original · Русский
1
September 11, 2023
If someone wants to spoil the evening, then here you are!!!
I used the services of this service for the first and last time!!! Unfortunately, I did not read the reviews before ordering, there is even a lot of one star! Those who gave 5 stars in the reviews are employees of this disgusting delivery service!!!I am 100% sure!!!! The rest gave 1 star, and this is a real rating!!!!
The order was delivered 3 hours after placing the order, although it was stated 65-75min!!! An hour after ordering, there was no action at all until I called the pizzeria, where they told me that the order had not yet arrived... And it started!!! I had to make more than 10 calls from the pizzeria (which has no claims in the end) to the courier. The service operators do not decide anything at all, they are not endowed with any powers, it is unclear why they are there! The 21st century is in the yard, ***... a courier delivers an order on public transport!!!! I'm shocked!!! It's like that!!!! What the hell is such a delivery service in the country for, can anyone explain?!!! Everyone blames each other. And most importantly, there is no justice for them!!!The order is pre-paid, they refuse to return the money, so the customer is hostage to the situation. So you're waiting for this miserable pizza, which you already have no time to eat, because it's time to sleep. There are so many negative reviews, why this shoddy service still exists, I don't understand! I hope that I did not write all this in vain and at least someone will listen and not use the services of these impudents!!!!!
See original · Русский
7
1
July 10, 2023
We stopped using the service after the girl from the contact center said that she was not responsible for the delivery time. I placed an order, but the order was not delivered within the interval specified in the application. The call center specialist said that if we are not at home by the time the courier arrives, the money will not be refunded. That is, there was a chance to stay without lunch and without money) Okay, you'll spend the money, but you'll also stay hungry. How can I use the services of a company that charges money in advance and does not promise to deliver the order on time? If the courier is late, do I need to cancel all plans and wait for delivery?) in this regard, Yandex has more comfortable conditions - there was a case that the courier was very late, I couldn't wait that long, the Yandex girl apologized and issued a refund.
See original · Русский
3
1
April 9, 2023
I would like to express my gratitude to the team of the delivery service Deliverio and in particular Ekaterina Yarosh, for the attentive attitude to customers and their requests, for help and a clear time for order fulfillment, above all praise👏 The delivery was on time, the food was warm👍 The company of 10 children remained full and satisfied, and this is the most important thing 😊 I recommend the service to everyone Delivery delivery
See original · Русский
2
June 28, 2023
If it were possible to put the rating even lower, then I would definitely put it. The service is disgusting. The waiting time for the order does not correspond to the stated number of times. There is still no order for 3 hours, the support service has written several times that it is coming soon, they also write a time that does not correspond to reality. What is your problem??? I will recommend your service only if you want to take revenge on someone
See original · Русский
3
October 8, 2023
the first order and we missed everything! A useless service if they do not fulfill their direct duty and in general the essence of their business.
Solve the problem with how you work with restaurants! If it is specified from 11 to 12 to deliver, then it must be delivered.
See original · Русский
2
May 9, 2023
I really liked it.Delicious desserts.Pleasant atmosphere, polite and helpful staff.
The most important thing is possible with a dog.
See original · Русский
1
June 12, 2023
The deliverio service works disgustingly. Whenever I made an order, they always have a disaster over time. If 60-70 minutes are specified, then after 90 minutes they have not been completed yet... And they will never report such a problem... they say that the store has just started working. How pigs are treated, and they are not responsible for anything. And God forbid I order there (I order from them myself in an emergency) . I am writing about the work of the service in Gomel.
See original · Русский
3
January 16, 2024
do not even try to order using this application, out of ~ 10 orders, only one arrived at the promised time. It takes an hour and a half to find a courier - is everything okay there?
See original · Русский
3
September 15, 2024
The waiting time was 45 minutes, two and a half hours have passed and there is no order and it looks like there will be no
See original · Русский
August 28, 2023
I placed an order in the morning (breakfast) and drove 1.5 hours
In the evening, I placed an order (dinner) at 21:00 and delivered at 23:30. Sad service.
On August 28, I placed an order at 21:00 after 3 hours, it was just delivered.
See original · Русский
4
May 28, 2023
You leave your phone when ordering, and then they flood you with SMS messages about their promotions and sales.
I do NOT advise using their service!!!
They ignore requests to exclude my phone from their mailing list database.
Bad company
See original · Русский
3
January 21, 2022
A little bit about stocks and the ratio of delivio. when you leave an order for 100 rubles in advance a few hours before delivery, you pay and wait for it at the appointed time, it simply does not arrive. You call half an hour after the specified delivery time, and they say to you, "Oh, we forgot ourselves here. Your order got lost and we didn't even hand it over." As a result, the money was paid, we stayed with them, and they were not even going to deliver. As compensation, a "15% promo code" but attention, the promo code does not apply to any order in any cafe and does not even apply to where the order was from. But only for certain others, which they distribute right and left and so on. And this is far from the first case, they also like to bring cold or unwrap food. P.S. if you want to stay without money, food, time and even without normal apologies, order in delivery. And if you want to eat and have a normal attitude towards customers, use other delivery services
See original
6
1
August 24, 2024
I made an order, an hour later they write that the courier arrived at the restaurant, but the order is not ready. The application promised to deliver the order within 45 minutes. The most terrible service
See original · Русский
October 29, 2023
Even one star is too much!
We made an order, waited 2.5 hours, called tech.support. They said the order will be with us within an hour. The result: after 10 minutes, my order was canceled, allegedly the courier will not have time to arrive! Just canceled and the number was added to the blacklist!
See original · Русский
1
November 22, 2022
I made an order, during the checkout it was indicated that the order would be delivered within 65-75 minutes, there was an advance payment by bank transfer - the order was delivered in 3 hours without warning about the increase in time...
See original
4
September 4, 2024
Terrible service, it takes a very long time to deliver
See original · Русский
September 17, 2022
I made an order, during the checkout it was indicated that the order would be delivered within 50-65 minutes, there was an advance payment by bank transfer - the order was delivered in two hours without warning about the increase in time...
See original
4
1
May 28, 2021
We wanted to order lunch at the office.
We decided that we would order everything from one shopping center so that the delivery would not be expensive.
But then, from one shopping center, but from different restaurants, delivery began to be counted separately for 6 rubles for each restaurant.
I called so that this issue could be resolved. And I was told that the delivery will cost as much as it costs.
Excellent service!
I probably won't use this delivery service anymore. Yandex would have appeared faster.Delivery!
See original
3
4
December 8, 2023
We delivered the order and after three hours of waiting , we received an SMS that the order was canceled .
See original · Русский
October 22, 2022
I like the delivery of shoals was not) couriers of course work differently, but mostly everyone is polite)
See original
1
2
March 25, 2024
The money was written off, the order was never delivered
See original · Русский
1
September 29, 2021
Once upon a time, delivery was messed up with delivery, I did not use it for a long time. I've already ordered five times and everything was fine. On time, carefully. So I'm back with you. You are the best now)
See original
3
April 23, 2021
Thanks! Always fast! It is very nice that there is a delivery in Minsk that does not fail. Always attentive and punctual couriers.
Keep it up !!!
See original
2
3
February 26, 2021
Finally in Grodno!
They deliver faster than promised. The couriers are polite, everything is branded :)
The app is convenient, you can monitor the courier's movement in real time.
See original
4
1
July 9, 2023
Order in the evening, maybe something will be delivered by lunch the next day.
See original · Русский
2
April 27, 2021
I order through Deliverio all the time. Everything is always fast, high-quality, a huge selection of cafes / restaurants. Better than menu.by, information weaving 👌😉
See original
4
1
April 29, 2020
I ordered delivery from two restaurants. I made a mistake and first chose payment upon receipt. I called and canceled the orders. The orders were not canceled, I called back again and the orders in the cabinet disappeared. I changed some positions and paid online. I wanted to minimize communication with the courier.
After 10 minutes, they called back and said that the delivery time would be 2 hours. After a while, the courier arrives and asks to pay for the order. I call the call center and they confirm that one of the orders has been paid. The courier refuses to talk on the phone and asks to write to him in the chat.
At this time, a second courier arrives, with an old order. As a result, the three of us are standing in the midst of an epidemic. They start saying on the phone that I have made 4 orders. And they leave to talk to programmers, although both I and the couriers saw two orders in my personal account. My offer to enter my office with a username and password is answered in the negative. I ask for contacts to send screenshots.
And we're still standing on the landing with two couriers. Operator Evgeny says that once the programmers said, it means I made two orders. After a while, my calls start dropping. At one point, it was not Eugene who picked up the phone, but another operator, who connected me with the administrator Artemiy. Artemiy solved all the problems in a couple of minutes.
I do not advise you to contact this delivery.
See original
6
3
January 19, 2022
In my opinion, Delivio is the fastest delivery. At least to me and my friends who also use Delivio, they have never been late
See original
1
1
October 11, 2021
The delivery is regular. But what is very pleasing is a large selection of establishments from where you can order food. That's a five plus!
See original
1
January 4, 2022
An excellent solution is to give the opportunity to monitor the courier. Waiting for orders is much calmer this way.
See original
1
April 26, 2022
They do not deliver to Gomel and Rechitsa, only in Minsk and possibly in the region, well, it is also possible to other cities
See original
1
1
December 22, 2021
I always order Thierry pies at home with the help of Delivio.Couriers always arrive even a little earlier than the promised time.
See original
1
August 10, 2021
The first time we ordered with the help of delivio, It is convenient and fast. I liked it, we will use it again.
See original
July 9, 2020
Oh no! I don't recommend it. A typical story is that you are a client and all the problems are solely yours. The payment system is online only and prepayment only. And then, the unexpected happened, they don't have time. They are delayed for 1.5 hours. I refuse. But! there is no money. They'll come to you later. When it's not clear, it's on the map. So guys, don't take any chances. Choose a pay-as-you-go service. Or there will be no food and there will be nothing to buy it with :(
See original
2
April 20, 2020
Some kind of continuous trouble, not delivery.
About a week ago, they took more than 2 hours from Ginger and there was no warning, no excuse, nothing at all.
Yesterday was just an absurd situation. I constantly indicate payment by card - and a courier constantly arrives without a terminal. It would seem.
So yesterday, again, the courier without a terminal, to the question - did you not know that payment by card - replied "I knew - but I don't have a terminal"???? I asked to find 37 rubles in cash, we found 40, we ask, well, do you at least have change? The answer is "no." So I specify the payment by card - and they come in the hope that I will pay not just with cash, but also without change. I'm tired of giving you a chance, I'll have to return with the old and proven deliveries. It's a pity, but I can't stand it anymore.
See original
5
2
April 11, 2020
I ordered the delivery of the "Blind Tasting" set from Pinky Bandinsky at 14:44 (order No.33245).
When ordering, he indicated payment by card upon receipt, the site reported that the delivery time was 50 minutes.
100 minutes later, at 16:24, the operator called me, saying that the courier had left, but he did not have a terminal. They asked me to find cash or make a payment using the link. I found cash, said that I needed change from 50 rubles. They called back and said that everything was OK!
As a result, at 17:00, after more than two hours of waiting, a courier arrived with a cold set, there was no full amount required for delivery.
Disgusting work of the stand service, I do not recommend it to anyone.
See original
5
1
July 27, 2021
We took a chance and ordered three boxes from Tvoy Brunch and did not lose, we brought the boxes just like in the picture, nothing is scattered, everything is fresh, thank you!!!
See original
5
August 26, 2020
They were deceived twice that the courier was 30 minutes late, then another 20 minutes, as a result, the delivery took more than 2 hours! Then they called 10 times in a row, from different numbers, call after call, which I reset until I turned off the phone! Later I found out that they wanted to apologize. As a result, I skipped lunch and failed the driving school exam.
Disgusting attitude towards customers, I do not advise anyone!
See original
4
3
August 19, 2024
Fast delivery of more than 2 hours
See original · Русский
2
September 13, 2021
It is convenient to use the application, a good choice, and in general there are no complaints about the work
See original
1
October 2, 2021
I liked everything. How many times have you ordered, no problem. Everything is fast and high-quality
See original
September 8, 2020
If you want to stay hungry, order at the Delivery! The delivery took more than 3 (!!) hours.
I made an order on September 7 at 18:24, the order was delivered at 21:50. And then only after we called to find out what was wrong with the order at all, whether they would bring at least something today.
Initially, the stated delivery time was 60-70 minutes (on the website), after the order, a girl called and warned that there was a large load, delivery could take 30-40 minutes longer, but they would try to bring it as soon as possible. But even 110 minutes is not 3.5 hours.
The fact that this is not a joint of the cafe itself is evident from the receipt from the cafe - the time is 19:04 on it.
At the same time, the only payment method is a full prepayment on the website. Well, the delivery itself is paid.
Such a service is a mockery of people.
As an apology for the "slight delay", they offered a promo code for a discount of 15 rubles. At the same time, the promo code is valid for only two weeks.
I will not order more here and I do not recommend it to anyone.
See original
6
2