There is no client approach. Poor service. Few people come here.
For understanding: the cinema opened the purchase of tickets for a month, and as a result, the occupancy of the hall was 18% for the evening session on Friday on the second day of the premiere of a high-profile film.
Specifically, what touched me. I bought a ticket online from this cinema, but to another shopping center (by mistake. The session time was the same). I came, I say. Anyway, it's a pity to lose the ticket, please let me in, especially 1) your hall is empty 2) the ticket price in my hands is higher than this session. As a result, they were sent to hell, forced to pay again. :(
We were very disappointed. I went to the cinema for 7,000 😀
Yesterday I went to a 12+ movie with a girl. As a result, several mothers with children aged 5-8 were sitting in the hall, behind our seats. Who kicked chairs from behind, made noise, and so on. The girl and I moved to other seats. As a result, these children then staged slides in our seats, jumped on the seats in dirty shoes. The result: the age limit is not respected, no one monitors the silence and order in the hall.
Very good employees, beautiful design , good quality, normal prices, a separate like. I really liked everything if I watch a movie, then only at cinemastar.🤍🫂
They forced me to leave a small package from the supermarket, they don't care that I have already bought food and drinks at the cinema, the main thing is that the package cannot be carried. These are some remnants of the past, I was angry.
Don't come here, you can't bring your own food and drinks. Of course, if no one will buy such prices from them.
It's horrible. This is the first time I've seen this. The cinema itself is like a regular cinema
There are no complaints about the cinema. There are complaints about the employees who work there. They are not allowed to pass with drinks that were not bought from them. And they are forced to leave packages outside the hall, they are afraid that drinks will be brought into the hall with purchases.
I had to quarrel with them, as a result, the evening was a little spoiled.