A great bank. I often come here, almost always without queues, took a ticket and literally in 1-2 minutes I already have a specialist. Very competent and courteous staff.
The staff is polite and does their job well... But here are the queues... They test their patience. 1-2 cash registers are open... At the same time, there are enough specialists who are not employed. It would be great to open more cash desks during busy hours.
I am extremely disappointed with the service provided by this bank. Every time I come, I have to wait in line for 30-40 minutes, which is absolutely unacceptable. The ticket offices are closed. There are only two of them. The electronic queue is incorrect. This situation is constantly observed. The service experience is terrible.
Bsb bank came up with the idea to charge a commission from transferring money from another bank's card to itself to a BSB card through ERIP... Over
5,000 rubles per month and over 3,000 rubles per day - they charge 0.5 commission. Insanity!
Huge queues. Of the 5 possible operators, only one is working. Due to the lack of competition from other banks, the exchange rate is set at the lowest in the city.